Alex W_jr9vvs Atlassian Team

Hi Charese, you should still be able to apply the deal on one of your workspaces. Just as an FYI, you weren't supposed to wait until your Gold subscription ended to apply this, as we're phasing this subscription out. If you still have the original email sent on August 24, that should provide the link to the page where you…

Hi Nik, what do you mean by expanded? The only way to view a checklist is to click into the card and scroll down to the checklist section.

Hi Kim, I'm really sorry you were affected by our outages last week! Our Status page shows that we maintain above 99.5% uptime, so we haven't developed the ability to work while in an outage. These happen rarely. Again, we're very sorry that you were affected last week. We are gathering feedback on having offline…

Hi @Lyndsey Fletcher, it sounds like you're looking for an Atlassian Partner. Solution Partners specialise in tailored demonstrations and/or consultations, training, hands-on configuration and custom development of Atlassian products such as Trello. Our Partner Directory can be found…

Hi there, we're only letting select users go back to the old navigation. On top of this, all users will not be able to go back to the old navigation by the end of the month. Can you share what feedback you have on the new navigation here: https://trello.typeform.com/to/xtXa4sVq If you're having any issues with the…

Hi Wes, Loom is currently in beta, and only available to Free, Standard and Premium users. On top of that, it is only available on the web version of Trello in the following browsers. * Chrome * Edge * Brave You can read more about the integration at https://help.trello.com/article/1320-loom-integration

Hi there, we're aware of an issue with video attachments in Safari, and we're looking into it. If you're using Safari, can you try another browser? 

I'm sorry to hear you're having issues! Can you raise this with Trello Support so we can look into it? You can raise a ticket at https://trello.com/contact Can you also let us know if you're trying to log in on the mobile Android app, or on a browser on your tablet? Can you try logging in on both?

Hi Elizaveta, I don't think you can do exactly what you're looking for, but, you could set up a calendar rule that every day, it moves all cards that start on that day to a list of your choice, as you can see below:

Hey David, if you've been able to authorise the power-up, I think the issue may lie on the power-ups side. If no one from the Screenful team answers your question on Community, can you contact them at support@screenful.com? I don't think the fact that your users are board guests should be an issue. That being said, I did…

Hey Maria, Let's go through each of your questions. * This sounds like one support can help with. Can you raise a ticket at https://trello.com/contact? That way, we can look at your account and see what the issue is. Can you also provide the URL of the board you're having issues with when you do this? * It sounds like you…

Hey Alejandro, I can confirm Trello doesn't have a power-up for pCloud. The cloud storage providers we have power-ups for are: * Google Drive * OneDrive * Dropbox * Box * And any others in our Power-Up library: https://trello.com/power-ups/category/file-management I'm not aware of any integrations outside of Trello to link…

Hi Vijay, can you raise this with Trello Support at https://trello.com/contact? Any screenshots of your issue would be great also!

Technically, you can, but we offer limited printing support. You can read about how to print in Trello at https://help.trello.com/article/812-printing-in-trello There's also third-party extensions and power-ups that may be able to help. 

Hey Ron, We don't have the ability to send notifications on start dates yet. You can read when notifications are sent here: https://help.trello.com/article/793-receiving-trello-notifications That being said, I've sent through your feedback to the team, so when we do work on notifications, we'll look into this for you! 

Hi Garrett, do you mind raising this as a ticket with Trello Support at https://trello.com/contact - this is so we can look into the issue further and investigate whether it's on our side or Microsoft's. 

Hey there, I'm sorry to hear you're having issues. This sounds like you're using the Android app. So we can get more info, do you mind raising this with Trello Support? You can raise a ticket at https://trello.com/contact When you raise a ticket, can you provide the following info: * Confirm you're using Android * Let us…

Hey Nita, sorry to hear that! If this isn't resolved, can you raise a ticket with Trello Support with links to the boards? You can raise a ticket at https://trello.com/contact

Apologies, the link is https://trello.com/contact

Hi Jim, can you raise this issue with Trello Support? We may need personal data from you which we don't want to disclose over our Community forums. You can raise a ticket with Trello Support at https://trello.com/contact Can you also provide the following information when you raise the ticket: * A screenshot of the error…

Hi Shang, I believe that because you're a Gold user that has personal boards, this banner will only disappear when your personal boards move into a workspace on the date specified on the banner, and the Premium deal you are eligible for (60 days free + 60% off the 1st year of the subscription) is applied to this workspace.…

Hey Evanthe! This sounds like one where we'll need to look at your account to see what's occurring here. Can you raise this as a ticket with Trello Support at https://trello.com/contact? From there, we'll be able to assist. 

Hi Franz, Can you explain what you mean by the power-up Calendary? I can't see it in the Power-Ups library, this may be one that's no longer available to be enabled. I also get no results when I google 'Calendary'. Let me give you some general information, just in case you're referring to another power-up. If you're…

Hi @Brittany Joiner and @Roxy, this solution will only work until this change has been completely rolled out, then users will all be converted to the new navigation. I would love to share your feedback with the team! I've sent this community post to our team. If you have anything to add, feel free to add it to this thread. 

As you've raised this in Community, I can only give general information, but if you need further clarification after my response, feel free to raise a ticket at Trello Support. This is so we can look at your account and give you information specific to your case. I don't want to make private details about your subscription…

Hey Tim, I'm guessing you've found the answer that Custom Fields is now only available to Standard or up subscriptions. If you already had the old Custom Fields power-up enabled on a board, you will still be able to access this. If you don't wish to upgrade, some third-parties have developed free power-ups that may be able…

Hi @T. Ebbert Revalee, I agree with @Nic Brough -Adaptavist-, but you may want to go through our tutorial on merging accounts first before deleting: https://help.trello.com/article/739-merging-multiple-trello-accounts We don't have a merge account button that does it for you, but by adding the account you want to keep as a…

As Trello subscriptions are upgrades to a workspace, not an account, if you start a free trial, this is placed on a workspace of your choice. No user on the workspace will be able to start a second trial after the first, but you can start a free trial on another workspace if you so choose. 

Hi Sandra, As you've raised this in Community, I can only give general information, but if you need further clarification after my response, feel free to raise a ticket at Trello Support. This is so we can look at your account and give you information specific to your case. When you upgrade to Standard or Premium, this…

Hi Deborah, As you've raised this in Community, I can only give general information, but if you need further clarification after my response, feel free to raise a ticket at Trello Support. This is so we can look at your account and give you information specific to your case. Trello has moved to a model where all boards…