Alex W_jr9vvs Atlassian Team

Hi @Christy Wylie - all multi-board guests and workspace members are billable users - you don't get any for free. You can add as many as you like but you have to pay for all of them. You're currently paying for four billable users, one workspace member and three multi-board guests. If you add another multi-board guest or…

Hi @Yu-Ann - we're aware of this problem with the Dropbox Power-Up currently. We've made some security changes to our desktop app for your safety, and as a result, the Dropbox Power-Up has been broken. Dropbox seems to be hesitant to make the changes to compensate for these security measures, but we've been trying to get…

Hi @Chris Sneed - I'm not sure what a G3 tenant is! Can you explain further? 

Hi @Anita Pearson - I can't see any tickets from you sent to Trello Support. Can you raise a ticket with us at https://trello.com/contact? I also can't see an account under the email you used to raise this Community post, which may be part of the problem. Can you try logging in with any other emails you have? 

Hey all, thanks for your patience! This work is currently in progress. 

Hey Greg, we're continuing to look into it but haven't found any vulnerability yet. Our page about this is here: https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html

Hey @Ruairi Laughlin-McCann It looks like you've raised two tickets, both of which went to our Advocates team (sales and billing), not Trello Support, and due to high ticket volumes they haven't answered yet. On the first of these tickets, you say this is your third attempt to reach out to us, but this is the first ticket…

On top of that, I can see my colleague Sagar confirmed that with his investigation when you raised a ticket with us last night. 

Hey @Daniela Devesa - the description I gave about how subscriptions work in this thread will probably help you: https://community.atlassian.com/t5/Trello-questions/IT-Team-and-License-members/qaq-p/1884259 If you're being asked to pay for two billable users, it's because you have two billable users in the workspace you're…

Hi @Kevin Zuniaga NHP, as a member of the Trello Support team, the only options I'm aware of is using a third-party Power-Up such as Smart Fields or Amazing Fields (which may incur charges) or upgrading to at least Standard to get access to Custom Fields. Smart Fields has a free and pro plan but Amazing Fields seems to be…

+1 @Nic Brough -Adaptavist- - Asana and Monday are our competitors, but also compete with Jira. I wouldn't say Trello is a basic product, but as you go up the tiers, obviously you get access to more features. Power-Ups are like Jira/Confluence extensions, there's ones developed by us (Read Me, Package Tracker, etc.) and…

Hi @[deleted] - let me try and answer each of your questions: * See the closing date on your card: if you're referring to the card's due date, this will appear on the card's front * Sort by closing date: you can sort lists by due date * Add reminders: you can add reminders for due dates * Need a due date to say closing…

Hey @DESMARIS Manuel - let me explain how subscriptions work in Trello. Trello is moving to a model where all boards need to be in a Workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to…

Hi @Полина Биктагирова - I can see no issues on our side, we're successfully sending notifications to you. Over the past week, we've sent two. I recommend doing the following: * Checking your spam folder is your notifications are going to your inbox * Going through this help doc and making sure you've set up notifications…

Hey @rajp - can you make sure you have the Salesforce power-up enabled, and check if you can see a Salesforce button in the header or in the Board Menu under Power-Ups? A screenshot of what you're seeing may be helpful to troubleshoot. 

Hey Carmen, have you followed all the steps on our help doc to link your boards to Outlook Calendar: https://help.trello.com/article/1064-using-trello-with-microsoft-outlook If you're still having issues and they're on Outlook's side, you might want to reach out to Microsoft (or your internal IT team if your Outlook is…

Hey Gabriella, I can see you raised two billing support tickets about this. The second will be closed as a duplicate, but I can see the first was replied to on the 10th and is awaiting your reply. 

Hey @Maicon Soares Antunes, we don't natively offer importing into Trello (with a CSV), but you might be interested in a work-around one of our Community Leaders, @Brittany Joiner, shared with us…

Hey @Leon Davis - like other SaaS cloud products, Trello is constantly being improved and added to. If you're looking to bulk delete things in Trello, I recommend using the Bulk Actions power-up: https://trello.com/power-ups/5e4464985fd190825d164de3

No worries - let me know how it goes @Dan Kozaris 

Hey @Dan Kozaris - I recommend starting a Premium free trial on the workspace, then seeing if you can delete the board or assign someone else as an admin on it. Premium workspace admins have increased admin capabilities. You can start a free trial at https://trello.com/free-trial

Love this! We often get asked how to import CSVs into Trello, so this is a fabulous resource, thanks Brittany! This also makes me want to watch Parks and Rec, so thanks! 

Hi @Peninsula Public Adjusters - is the new card created a copy of a previous card that has had the due date come over? If you copy a card, it'll copy the due date, so you'll need to remove or change the due date if you don't want it to have the same due date. 

Hi @Dr Holger Siemons - it sounds like the workspace has a setting that stops non-workspace members from joining the workspace. If you're the admin of the workspace, you can change this in settings. If you're not the admin of the workspace, you can ask an admin to change this. 

Hey @Evren Juniper that's great! Can you mark my answer as accepted? 

Hi @Jose Luis - we won't be rolling back the change that causes this error, and you'll need to reach out to the developer as I asked Anna to do to ask them to fix this error. You can also send them this which should…

Hey @Jesse Lima - is this happening for all Excel files or just one? If you're getting a corrupted error, this sounds like there's something wrong with the file, not Trello. 

@Jennifer Calderin no worries, glad I could help even if we're just troubleshooting right now. If it does happen again, can you raise this with Trello Support? You can do this at https://trello.com/contact You can raise it by picking 'Using Trello' as what we can help you with, then choose 'Report a bug' as your topic. 

Hey @Jennifer Calderin - it's definitely not because you're not a member of the workspace. Did you by chance accidentally delete them? 

@Blane Bossung - I'm probably more enclined to tell you to rebuild it unfortunately, our Activity logs don't detail description/title changes.