Alex W_jr9vvs Atlassian Team

Hi @Pablo - you should still be able to edit the rule, if you're still having issues, feel free to raise a ticket at https://trello.com/contact

Hi @Evgeniy Shemchuk, I don't believe there's any way to disable this while you have the Jira Power-Up enabled. 

Hi @David Solot - it sounds like you've added this user to all of your boards but not the workspace the boards sits in. I recommend adding this user to any workspaces you have as well. 

Hey @Young No I can see we're sending you emails successfully on our end. Can you check your spam folder and see if you're receiving our emails there? If that doesn't work, feel free to raise a ticket with Trello Support: https://trello.com/contact

Hi Irene, it sounds like you need to add the Trello add-in to Gmail. The Chrome Extension doesn't add the Gmail functionality, and regardless, we no longer have an official Trello Chrome Extension. You can add the add-in to your Gmail by following this tutorial: https://help.trello.com/article/1120-trello-for-gmail-add-on

Hey @safa - can you read through the following help doc and make sure that your board doesn't have too many open cards / checklists / attachments? https://help.trello.com/article/1089-troubleshooting-a-slow-board If that doesn't help, I recommend raising a ticket with Trello Support at https://trello.com/contact

@Dean Holmes - I also recommend raising this in the Developer Community instead of the Atlassian Community. This forum is meant for people who have questions about using Trello, not developing on Trello. The Developer Community is more geared towards the questions you're asking: https://community.developer.atlassian.com/

Hi @Dean Holmes - please add this comment to the ticket you raised with Support. This ticket has already been escalated to our developers as you're asking a question about development, so any replies you have should be sent to them.

Hi @Dean Holmes - I can see you already raised a ticket about this internally with Trello Support, I believe they are in the process of answering you there. 

Hey Janae, you may not be able to leave the board if you're its sole member and admin, in which case, you'll want to close it instead, and then delete it if you wish. I'll send through the tutorials for this as well as deleting a workspace for you: * Closing a board: https://help.trello.com/article/777-closing-a-board *…

Trello is moving to a model where all boards need to be in a Workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are considered billable within your…

We've made changes to PDF previews for security purposes. For the time being, if you'd like to print or download the PDF attachment, you'll want to click +Open in new tab+ at the bottom of the preview window, which will open the PDF preview in your browser. From there, you should be able to see print and download buttons.…

Hi @CanariasHOST - - can you elaborate on exactly you deleted? It also might be worthwhile to raise this as a ticket with Trello Support - https://trello.com/contact

Hey @Jennifer Purdon - do you have any automations set up that could be repeating cards (or has anyone else in your board set up automations)? If this isn't the case, can you raise this with Trello Support so we can look at your particular board, get access to your account, etc.? https://trello.com/contact

Hi @Julie Faas - I'm not aware of any opt-out function - we generally don't have these for things like notifications or incident reports as users may want to see these in the future and may struggle to then opt-in. I recommend adding a filter or rule to your email as you've already suggested - you may never know when you…

Hi @Ибрахим Эрматов - I can see you've already raised multiple tickets with our Advocates team, some of which were last month. You've also raised another question in our Community, which @Michael Pryor has…

Hi @Ruthy Joy Labrador Dela Salde - it depends on how you've set up the recurring task. Even if you change the name on one instance of the recurring task, you need to go back to how you set it up and change the name if you want that change to be seen on future instances, e.g. if you set up a recurring task via a scheduled…

Hi @Deise Pereira - can you clarify what you mean by a secondary item in a task? 

Hi @Volodymyr Savvo - if you're having issues with the Zoho CRM Power-Up, I recommend reaching out to the support team for the Power-Up at support@zohoextensions.com

Hi @Kevin Kuschel - are you using the Help Scout Power-Up? If so, I recommend reaching out to Help Scout support with this issue at developer@helpscout.net

Hi @Emily Minich - I'm not sure what Signal is but I've verified that Trello doesn't appear in the Apple Screen Time app. Can you raise this as a bug report with Trello Support at https://trello.com/contact?

Hi @DELPHINE ROLLAND - I recommend reaching out to the support teams for each of these Power-Ups if you're running into issues. Here are the support contacts for both Power-Ups you've mentioned: * Planyway: support@planyway.com * BigPicture: https://wiki.softwareplant.com/doc/all/trello-bigpicture-power-up

Hi @Kotresha B - I can see we have responded to you already internally on TRELLO-98665. 

Hi Pruebas, the kind of report you're looking for can't be done in native Trello. I recommend looking for a Power-Up that can assist you. 

Hi Rhonda, If the attachment is an image or a PDF, it should open in Trello as a preview, not in a new tab. Can you check if you have the External Share Power-Up enabled on your board? This has been causing issues with PDF previews. If that doesn't work, raise a ticket with Trello Support - https://trello.com/contact

Hi @Lorraine Mulligan - can you elaborate on the issue you're facing? It might be worthwhile for you to raise this with Trello Support: https://trello.com/contact

Hi @Isa alsup - if you're still running into issues here, I recommend reaching out to either Trello Support or Microsoft Teams support. 

Hey @Deepti Limaye - I'd reach out to Automate.io's support team at help@automate.io to see if they can fix this. 

Hi @LvnMY - you can change your username at https://trello.com/me/profile and your full name and other details at https://id.atlassian.com/manage-profile/profile-and-visibility Can you tell me what field you're trying to change, e.g. username, Full name, etc.? 

Hi @Cata Vassalo - I think there's some misunderstanding here so let me clear this up. We actually sunset the Gold subscription on August 24, 2021 - you would've received several emails from then about the sunset. On August 24, 2021 we announced that Trello Gold is being Sunset and existing customers will be moved to one…