Alex W_jr9vvs Atlassian Team

Hey there, welcome to the Community! We don't support billing issues like this over the Community, but I can see you've already raised a ticket with our Advocates team on CA-1953281 where they've refunded your subscription. If you have any more questions about billing, you can reply to that ticket.

Hey @emmanuel - welcome to the Community! What do you mean by a 'model'?

Hey @Ana Cuellar - I can see our Advocates team has already fulfilled this request on CA-1955657 We do not support billing issues over the Community.

Hi @людмила петрова - we do not support log in issues over the Community. Please raise this as a ticket at https://trello.com/contact

Hi @Serge Tshikuna - we do not support log in issues over the Community. Please raise this as a ticket at https://trello.com/contact

Hey everyone, I'm afraid I don't have the best of news for you all. Microsoft has announced they plan on retiring the add-in by the end of the year. I recommend having a read through this article I published…

Hi @Basat Tayfun - the feature @VONCAN was asking for, which is a sharable link to invite users to boards as Observers, has been out for a while now: https://support.atlassian.com/trello/docs/inviting-people-by-using-a-shareable-link/ What you're asking for is not available and is a lot more complicated. It sounds like you…

Hey there, welcome to the Community! It sounds like you want to export your boards as CSVs so you can open them in Excel, is this correct? If so, this feature is available natively in Trello for our Premium and Enterprise plans. You can check out the features and pricing for Premium over at https://trello.com/pricing There…

Hey @Adauto José Rizzi - you can only change your email if you're logged in. If you're logged in, head over to https://id.atlassian.com/manage-profile/email - you can change your email there. 

Hey @Michaela Downes and @Kaye T. - we do not support log in issues over the Community. Please raise this as a ticket at https://trello.com/contact

Hi @sarah maney - it sounds like you've logged into another account of yours. Can you try logging into Trello again with another email you may have used to sign up?

Hey @Justin Nichols - do you mind sending through a screenshot of this behaviour? Better yet, can you raise this as a bug? Here's the steps to do that. * Head to https://trello.com/contact * Scroll down to the contact form * From 'What can we help you with?' select 'Using Trello' * From 'Pick a topic*' select 'Report a…

Hey @Wei Wang - do you mind raising this in the Developer Community instead? You can find the Trello Dev Community over at https://community.developer.atlassian.com/c/trello/42

Hey Low, welcome to the Community! Are you a member of the workspace this board sits in? If so, you can start a Premium free trial on this workspace which will give you access to increased admin capabilities, including the ability to change the admin on this board: https://trello.com/free-trial If that doesn't work for…

Hey @Vladimir - thanks for this, but do you mind using our contact form to raise this as a bug? https://trello.com/contact We'd also appreciate any screen recordings / screenshots you have of this issue. 

Hey @Sean Miller - are you using the MacOS app? If so, we've released an update to fix this issue, can you update your app to version 2.13.6? 

Hey @Carren, this one might be a little tricky. If you want a label to be available across all boards, you'd have to manually add that label to each of your boards. You could also make that easier by creating a card that has the label you want to make available on all your boards on it, then copy that card to each of your…

Hey @Brittany Joiner - thanks for raising this. We're in the middle of an incident currently, you can track it at https://trello.status.atlassian.com/ We're sorry for the inconvenience this causes! 

Hey @hirakawa平川 - welcome to the Community! Custom Fields is now a core product feature for Trello Standard, Premium, and Enterprise, and is no longer available as a Power-Up. If you currently have the Custom Fields Power-Up enabled on an existing free board, you can continue to use the feature on that board. However, any…

Hi @Justin Roberts - I can see you raised a ticket about this with Trello Support too. @Lauren has replied to your ticket and is waiting on your response. 

Hi @David Petsolt - I recommend reaching out to Unito to see if they can help you with this request as you're using the Unito Power-Up :) 

Hey @Virginie Robin - you can change your email at https://id.atlassian.com/manage-profile/email

Hey @Vanessa Meyer - can you raise this as a log in issue at https://trello.com/contact ? We'll be able to share an obfuscated version of the email address linked to a username but we can't share this over the Community.

Hi @Asta LAU - can you raise this as a ticket at https://trello.com/contact 

Hey @alvin munene - unfortunately not, when you move a card to a new board, it loses its activity log. 

Hi @Annette Barfod Damgaard - can you please raise this at https://trello.com/contact as a log in issue. We cannot fix log in issues over the Community :(

Hi @João Rigueiral - it looks like you've raised this in the Trello Community, not the Jira one. Can you post this again in the Jira Community? 

Hi @Janette Mercado - can you reach out to Ringcentral support about this issue? 

Hi @Raegan Fordemwalt - I answered the ticket you raised about this, TRELLO-125905. :)

Hey @Ernie Jennings - can you raise this at https://trello.com/contact We unfortunately can't assist with log in issues over the Community.