Alex W_jr9vvs Atlassian Team

Hey @BalevDima - I'd recommend raising this in the Developer Community over at https://community.developer.atlassian.com/c/trello/42

Hey @I AM - welcome to the Community! I recommend having a read-through of my description of Trello subscriptions here: https://community.atlassian.com/t5/Trello-questions/Upgrade-questions/qaq-p/2128554 If the system is trying to bill you for two licenses, this is because you have two billable users in your workspace,…

Hey @Jamie Wilkins - welcome to the Community! Unfortunately you can't populate the due date field when sending cards to the board via email, you can only populate the fields described in the following help doc under the title Formatting tips: https://support.atlassian.com/trello/docs/creating-cards-by-email/ I also sense…

Hey @Manuel Alejandro Trigo B. - welcome to the Community! Trello doesn't support granular permissions including the ability to limit users and allow them to only see some cards, not all, on a board. Trello's model is designed to show teams a shared perspective, and if we limited what users could see on a board, they…

Hey @Julia Lords - you've actually stumbled upon an interesting quirk of Trello here where you can set a Start Time on mobile but not on the web or desktop apps. I've added your question as a +1 to the feature request we have open to fix this. 

Hey @Danielle Araújo - welcome to the Community. We do not support billing issues over the Community. Please raise this as a support request at https://trello.com/contact Make sure that when you do this, you set the 'What can we help you with?' field to Billing. 

Hey @Özgür AYDIN - sorry to hear you're having issues here mate. So that we can troubleshoot, I've raised a ticket with Trello Support on your behalf. This ticket has the key TRELLO-134529, you should've gotten an email about it. You'll also be sent an email when one of my colleagues takes the ticket and starts…

Hey @Felipe Balista - welcome to the Community! Absolutely not, we'd never delete your data like that. When a board is closed, it'll remain closed until its admin reopens it or deletes it. Close as many boards as you like - they'll never be deleted unless yourself or another admin of these boards deletes them! 

Hey @Hannah N Malcolm - welcome to the Community! There's no way to turn off Card Aging on specific lists, it either is enabled on the whole board or disabled for the whole board. 

Hey @Bojan Peček - not sure what you mean by your reply, you can see your assigned checklist items and cards using the links I sent above. @C_J_ Morrison - don't worry, your feedback is already taken on board as this question has been linked to our open feature request internally. We're also actively working on…

@Glenn Williams - please see my reply on your original question, https://community.atlassian.com/t5/Trello-questions/What-happens-to-all-the-saved-e-mails-after-Dec-15-when-you/qaq-p/2146549#U2152607 You may need to raise this with the dedicated team for the Outlook add-in over at Microsoft. 

Hey @Glenn Williams - you can read all about the add-in and what to do with it being sunset here: https://community.atlassian.com/t5/Trello-articles/The-Outlook-add-in-is-being-retired-here-s-what-you-need-to-know/ba-p/2125373 If this article does answer your questions, I recommend reaching out to the dedicated Outlook…

Hey @Maja Johansen - welcome to the Community! If you're experiencing issues with the Pipedrive Power-Up, I recommend reaching out to Pipedrive support at support@pipedrive.com

Hey @Pavel K - not sure what you mean by this. Do you have any screenshots that show what you're trying to do? 

Hey @Alex Ciuro - welcome to the Community! Sounds like you want to set up what's known as 'push notifications'. Here are some help docs to help you out: * How to set up mobile push notifications: https://support.atlassian.com/trello/docs/mobile-push-notification-settings-for-trello/ * This page details all things related…

Awesome to hear @Sinan Yaslı - do you mind accepting my answer as the correct answer please? 

Hi @Sinan Yaslı - welcome to the Community! It looks like your email was flagged by our security filter - sorry about that! I have now removed the flag. Can you monitor both your inbox and spam folders over the next week and see if you start to receive email notifications again? If you could let me know as soon as you…

Hi @Shilpi Saxena - you have raised this in the Trello community. Can you please repost this question in the Jira community? 

Hey @[deleted] - welcome to the Community! We do not support billing issues over the Community. Please raise this as a support request at https://trello.com/contact Make sure that when you do this, you set the 'What can we help you with?' to Billing. 

Hey @Brett G Studios - I recommend reaching out to Cronofy support about this issue if you haven't already. You can find them at trello@cronofy.com

Hi! Alex from Trello Support here. I’m really excited to announce that, as of today, we have released 20 new label colours to Trello. We appreciate your feedback and your patience while we worked on this new feature. You can read more on our blog post over at https://blog.trello.com/20-new-trello-label-colors

Hi! Alex from Trello Support here. I’m really excited to announce that, as of today, we have released 20 new label colours to Trello. We appreciate your feedback and your patience while we worked on this new feature. You can read more on our blog post over at https://blog.trello.com/20-new-trello-label-colors

Hi @Audrey paterson, welcome to the Community! None of us can tell you whether or not Premium is the right option for you or not, you can definitely use the free version of Trello for as long as you'd like. It does sound like you were using the Custom Fields feature though to populate your Contact Details - is this…

Hey @Chris Wolkenstein + @Linda McKendrick - check out https://community.atlassian.com/t5/Trello-articles/Trello-Consultants-Right-Here-In-The-Community/ba-p/1983694

Hi @David MacLaren - Aussie member of our Trello Support team here. I don't believe the ABN field is mandatory. You should be able to add your card details without an ABN. 

Hey @Brittany Joiner + @Shelby S - if your board sits in a workspace you're a member of Shelby, you can start a free trial of Premium on that workspace, then you should have the ability to close the board. You can start a free trial at https://trello.com/free-trial

Alex from Trello Support here, can verify that's the solution we give most customers in this situation! Premium workspace admins have the ability to administrate all boards in their Premium workspace, including the ability to close, reopen and delete all boards in their Premium workspace. By starting a 14 day free trial at…

Hey @Lexi - unfortunately we do not have a way of @-ing a team or a workspace. 

Hey @Renee Latchman - welcome to the Community! All boards created in Trello need to sit in a workspace. Upgrading a Workspace is the primary way of upgrading to a paid plan in Trello, and free workspaces can only have a maximum of ten boards open at a time. When you upgrade to Standard or Premium, all users that are…

Hey @Lin Fernandez - welcome to the Community! It sounds like these users need an Enterprise license in order to be able to access this board. I'd reach out to your Enterprise admins and ask them to grant these users a license.