Yuliia_Borivets_[SaaSJet] Atlassian Partner

@Pawel Ciereszynski _Eyzee_ thank you!

@Carla Norman In Jira, finding a ticket where a certain user has changed a custom field isn't possible directly through filters or JQL. So, you can try automation or a plugin. I can suggest Issue History for Jira as an alternative solution from my team. The app has a filter to select a specific user and get all changes…

@Aaron Pavez _ServiceRocket_ thank you for mentioning Issue History for Jira @Paul Smith the mentioned app helps to see changes made to any custom or standard field, when it was updated and by which user. Here is an example of the specific custom field history: The app is developed by my team, and there is a free trial to…

Love that idea! Might be the perfect theme for the next video 👻😅 Thank you @Stephen_Lugton 

@Laurie Sciutti @Emily _ DevSamurai Annie@DevSamurai thank you all! I appreciate your feedback!

Hi @Sherwin Soriano It's not possible to query changes in a custom field. You can only check it in the history or set an automation rule to track custom field changes. How to see custom field history in Jira As an alternative solution, you can check Issue History for Jira from my team. It allows filtering changes of a…

Hi @Matthias Weber The History of the task should be under the Activity section. Open the task, scroll to the bottom and choose History from the drop-down.

Hi @Amit.Kumar3 Here is a similar request you might check: https://community.atlassian.com/t5/Jira-Service-Management/Breached-SLA-Report/qaq-p/1679099 Also, I can suggest SLA Time and Report for Jira from my team. It provides different types of Met&Exceeded reports that can be displayed in the app or on the Jira…

Hi @Rana Naveed You can also check SLA Time and Report for Jira from my team (free trial available). It allows adding reports as gadgets to the Jira dashboard. Check the documentation: Adding Gadgets

@Dave Mathijs, it's good advice. Thanks! For anyone interested, go for Settings → Issues → Permission Schemes

Hi @Dean Holloway Jira does not provide a direct field that tracks the latest status change across the board. It's only presented in the History section of a single ticket. There are alternative ways you might consider to capture the last status change on a ticket. 1) Custom field and Jira automation. - Create a Custom…

Hi @Mar It's possible to reset SLA with SLA Time and Report for Jira app developed by my team. It allows you to choose status as a reset condition. If you are interested, you can check the documentation: Reset your SLA Here is a quick screen of how it looks:

Hi @Jose Sevilla If you need any further help, you are welcome to contact our support team at support@saasjet.atlassian.net

Hi @jovanio_junior Even if you install some plugin right now, it's won't be possible to restore previously deleted cards. It could be a solution to prevent such losses in the future. Here is the article you might check to prevent losing deleted in the future: Jira Cloud: How to restore deleted issue?

@Jon Feil thank you for your feedback!

@Matteo Pacenti, thank you! I am glad you found it helpful :)

Hi @Lavrishko, Sergii If you don't have the Issue History for Jira app installed, you can find it on the marketplace. There is a free 30-day trial. Here is the link to the marketplace page. Here is an instruction on how to…

Hi @Lavrishko, Sergii The "Revert" button is placed on the description field. To see it, you need to add the description field to the report. Here is a step-by-step guide: https://saasjet.atlassian.net/wiki/spaces/IH/pages/2603286557/Revert+changes+made+to+the+description *If no edits were made to the description, the…

Hi @Adebayo, Daniel If you want to get specific changes like status, assignee, priority, etc, you can use Jira automation and send it to email. Example for status: I want to receive emails every time an issue in my project goes to the status “Done”. Here is how the automation rule will look: Trigger → WHEN: Issue…

Hi @Sam With JQL it's possible to search for history of transitions like => status changed FROM "In Progress" TO "Open". However, as far as I know, it won't show timestamps for each change. So, it is not possible to achieve this with native JQL alone. You can search for some apps that can enhance this functionality if you…

Hi @Santosh Bhosale It seems Jira doesn't provide a direct API to list deleted issues. You can read about alternative apps here: How to store deleted issues in Jira? 

Hi @jira_admin_cu You can also check Issue History for Jira app from my team and this article: Status transition history for multiple Jira issues In particular, the last use case, "What is the frequency of moving from a specific status to another?" can be helpful.

@Samuel Gatica _ServiceRocket_ thank you for mentioning Issue History for Jira from my team @Jose Sevilla, here is an example of how the reports might look. You can filter by projects, updaters, and dates. For status transition: If you need any help, you are welcome to book a demo.

Hi @Sonu Kumar Jira doesn't provide something like a recycling bin, so when deleted, it's entirely gone. That's why it's frequently suggested that access to delete issues be granted only to the admin. If you want to track and restore issues in the future, here are possible workarounds:…

@Jonathan Risi, thank you for the remarks. With gifs, we have some size limitations here in the community, that's why we cannot load large files. To answer your main question: This option is not available with built-in Jira Cloud functionality; the word "app" refers to an additional plugin available on the marketplace. The…

Hi @linda.van.gool There are a few options you might check: Time tracking field. Jira has built-in time tracking functionality. When this feature is enabled, team members can log their time on each issue. This data can be viewed in the issue details under the "Time Tracking" section, showing the time spent and remaining.…

Hi @Harish A Audit log in Jira tracks system changes like workflow or field configuration updates. However, it has a lot of limitations. Audit log events in Jira If we are speaking about status changes, the audit log isn't the place to look for them. They are issue-level changes, which you can see in the History section…

Hi @Kay Bickell It's really inconvenient, but tracking deleted or updated comments is not available in Jira. You can only see that the comment was edited, but not what was exactly updated. My team worked to solve this problem for our users, and last week, tracking comments changes was implemented for Issue History for Jira…

Hi @Jingyao Chen I've just checked it, and the history really doesn't present the info about form submission. You might also check the Activity Stream gadget on the Jira dashboard; maybe you can see it there. The other option you might try is Issue History for Jira app developed by my team. Here I can see the info about…

Hi @Melissa C In Jira JQL only works for six fields to show past changes: Assignee, Fix Version, Priority, Reporter, Resolution, Status. It doesn't work for Sprint. To see sprint changes, you can try automation as suggested in the previous answer. To get sprint changes for all issues in one place, you can also check Issue…