Yuliia_Borivets_[SaaSJet] Atlassian Partner

Hi @Vera Valshonok Do you need to set SLA conditions to count only when issues are In Progress status? If so, you can check the SLA Time and Report app and choose In Progress as the Start condition, and other statuses as the Pause condition. You can also view it on the ticket panel. For general info about all statuses, you…

Hi @Carson Sham Unfortunately, there is no way to track or restore deleted tickets in Jira. The things you can do to prevent losing deleted tasks in the future: - Disable permission for the regular users and allow it to admins only. - Back up your projects. - Get the app from the Atlassian Marketplace. The app developed by…

Hi @Beyer Gertrud For the Fix version, you can try something like the following JQL: fixVersion CHANGED AFTER -10d I have just published an article on this topic: How to get history for the specific issue field in Jira For the custom or other standard fields' updates (not supported by JQL), you can try Issue History for…

Hi @Naveen Kumar I want to show you one report that you can create with Issue History for Jira app, developed by my team. Maybe it can help with your request. You can track full assignee history for each task in one place and see dates of change. The app has a free trial and is free for companies with up to 10 users. *If…

Hi @Iain Davidson If you want to see all changes highlighted (like Confluence style), I can suggest trying Issue History for Jira, the app developed by my team. You can get different reports: Description changes for one issue You need to click on the description line to open the issue and see all changes in full format.…

Hi @Linda Noonan It shows 1 week ago. I'm not sure about the server, but on the cloud, you can change the date format when you click on it. So it will show the date and time instead of 1 week ago. Try to click on it:

Hi @C S Seshagiri I don't know about some in-built options to track issue movement between projects, but there is one case I can share with Issue History for Jira app developed by my team. How many tickets were moved from one Jira project to another? [Use case] With Issue History for Jira, you can track the project field…

Hi @Brianna Hook There is no built-in option in Jira cloud to reset the description. I can suggest Issue History for Jira add-on for this purpose. The app is developed by my team and has an option to revert the description. So, you can choose the version you would like to roll back. You can read more about this option…

Hi @Brandon Raasch JQL supports only six issue fields to search past changes; the end date isn’t among those fields. It's possible to set some automation rules so that you receive notifications every time someone updates the end date. But that's not exactly what are you asking for. If you are ok with add-ons, I can suggest…

Hi @karim -Atlassway- According to the community rules, it's forbidden to post on threads that are six months old or more. You should carefully read the rules: https://community.atlassian.com/t5/App-Central/Atlassian-Community-online-guidelines-Marketplace-Solution/ba-p/689723…

@Sistemas CDR, all add-ons can show you only the issues that were deleted after you installed the add-on. So, you can't find previously deleted tasks. Just wanted to emphasize that for everyone. Add-ons can help you track and recover any issue if someone deletes it in the future. For example, the one that I mentioned…

Hi @Y_ Oezl This could happen because of different reasons: * Automation rules. If you are using Jira Automation, make sure that the SLA stop condition is not being interfered with by your automation rules. * System limitations or bugs. Sometimes, the issue might be with the system itself. You might need to dive deeper…

If it is deleted, there is no way to see this event in Jira. The add-ons from the marketplace work only for issues that are deleted after the app is installed. How to store deleted issues in Jira? (Part 2)

Hi @Ana Magaly Reyes The things you can do to prevent losing deleted issues in the future: - Disable permission for the regular users and allow it to admins only. - Back up your projects. - Get the app from the Atlassian Marketplace. How to store deleted issues in Jira? (Part 2)

Hi @Sistemas CDR Maybe it was not deleted but moved to another project. If it is deleted, there is no way to see this event in Jira. The add-ons from the marketplace work only for issues that are deleted after the app is installed. Some ways to prevent losing deleted issues in the future: * Disable permission for the…

Hi @Iris Ayelin The "Filter Results" gadget can help display the results of a specific JQL filter directly on your dashboard if you have some JQL queries that work for your cases. Also, some reports that can compare your assignees' performance are available with SLA Time and Reports for Jira app developed by my team. You…

Hi @Jenna Frenak Status is one of the six fields that support past searches in JQL, but custom fields like "Supporting Needs" don't allow past searches. I guess Issue History for Jira app can help to review past updates for a custom field within a specific date range. My team developed it to track any changes made to all…

Hi @Matt Hawkins You can try JQL and get the list of all updated issues: project in ("Project A","Project B","Project C") AND updated >= -7d Also, if you want to get all the changes visible in a report, you can check Issue History for Jira app. My team developed it as a journal of all activities, and it is possible to…

Hi @Soporte Atlassian Ferrovial How exactly do you calculate the penalty? Could you please provide an example or more details?

Hi @Developer If the issues are deleted in Jira, you can't find them unless you haven't created a backup. The add-ons from the marketplace work only for issues that are deleted after the app is installed. Some ways to prevent losing deleted issues in the future: * Protect your projects with backups. In case, you have…

Hi @Andrew Q. You can try to set Jira automation to receive an email every time when someone changes the task’s due date without notice. Check out example 5 here: Jira Automation rules for due dates [5 examples] For reporting purposes, you can try to review all due date changes in one place with Issue History for the Jira…

@Josh Bray thanks for the question. You'll need to re-create the SLA in the plugin, set the work schedule and other conditions.

Hi @Josh Bray If you are considering add-ons, you can try to customize your work schedule (weekends or other) with SLA Time and Report for Jira (developed by my team). In the Add work schedule menu, you can choose: * the name of a schedule; * time zone; * the number of working days per week; * the number of working…

@François Morin let me know how it works for you. If you need any help with configuration, you are welcome to schedule a demo.

Hi @François Morin If you want to see due date changes for one specific ticket, you can check the History section under the Activity tab. There is no way to export it, except maybe via Rest API. If you are considering add-ons, I can suggest Issue History for Jira, which can help with your request. It provides a report with…

Hi @Chris Miller You can try something like: Assignee was currentUser() And assignee changed DURING (-1d, now()) You can also find some helpful info about assignee changes here: How to get assignee history for Jira issues

Ok, so there are a few options I can suggest (also described in the article I mentioned above). 1) If you are interested in changes made for one particular issue, the History option under the activity section can work for you. 2) If you want to see changes for all issues in one place, you can try Activity Stream Gadget.…

Hi @Almighty Drake Could you please provide more details? Do you want to see changes made by a specific user or anyone? What result do you expect to get? Maybe this article can be helpful: 3 ways to see user activity in Jira

Hi @Franziska Buch I'm not sure if it's possible with JQL, so I can suggest two alternative solutions that can work for your case. 1. Activity Stream Gadget on Jira dashboard. You can select the person who made changes (Account ID), dates, and some activities (e.g., comments added). How to configure Activity Stream Gadget…

Hi @Nxtfruit There is no way to restore previously deleted issues in Jira if you don't have a backup. The things you can do to prevent losing deleted tasks in the future: - Disable permission for the regular users and allow it to admins only. - Back up your projects. - Get the app from the Atlassian Marketplace. I can…