Yuliia_Borivets_[SaaSJet] Atlassian Partner

You're welcome!

Hi @Vladimir Matveev For the next cases when you have issues with JQL, you can try Dynamic Filters: JQL Replacer add-on. It's developed by my team to simplify database searches. Visual composer helps to set queries. It's easy to choose dates there: Hope you find this helpful.

Hi @aleff.silva Omnichat for Jira Service Management can be a solution for you. It's a free app that provides integration with WhatsApp. Take a look at this discussion: https://community.atlassian.com/t5/Jira-Service-Management/How-to-integrate-whatsapp-in-Jira-cloud-like-chat-bot/qaq-p/1464069 Hope it helps.

Hi @Gabriel Viger You can check the new article 4 steps to get actual statuses on the Jira board. Hope you find it helpful. Regards.

Hi @aleff.silva The marketplace free app Omnichat for Jira Service Management provides WhatsApp integration. You can find more details here: https://community.atlassian.com/t5/Jira-Service-Management/How-to-integrate-whatsapp-in-Jira-cloud-like-chat-bot/qaq-p/1464069 Or here:…

Hi @Prasad Kulkerni As an option, you can try Time in Status for Jira Cloud add-on (developed by my team). For more information please read here: How to get time in status data by Epics? Hope you find the best solution for you. Regards

Hi @Kaitlin Meehan If you won't find a solution with JQL, you can try Dynamic Filters: JQL Replacer add-on. It's created by my team to simplify database queries. Here is an example: 1. Set data you need with the help of visual composer. 2. Choose the required date or time: 3. Select the created Smart Fields to display the…

Hi @John Corwith Time in Status for Jira Cloud could be a solution for you. This app is developed by my team to generate reports of how long issues stayed in the specific column (status). It provides the possibility to view data as number tables or as charts and export them as XLSX or CSV files. Also, using this add-on you…

Hi @Sara Here is an example of JQL that worked for me to see the stories which have 1, 2, 3 as estimation: project in (Marketing) AND "Story point estimate" <=3 Other option for you: if you don’t know how to set queries, you can try Dynamic Filters: JQL Replacer add-on. It's developed by my team to simplify advanced…

Hi @Margaret Hodges It’s possible to set exactly the last 36 hours or any other time in Dynamic Filters: JQL Replacer add-on. It’s developed by my team to simplify JQL requests. So you can select all the required data with the help of Smart Field Manager as shown below: Here is how you set the worklog date you need: At…

Hi @kwicker Agree with the previous comment. Besides, you can add other statuses that can block the issue (as depicted below). For this option, you can try Dynamic Filters: JQL Replacer add-on. It is developed by my team to set queries without JQL. Hope you find it helpful. Regards

Hi @David White I've tried your JQL query and it worked for me on Next-Gen. If you are looking for a way to get changes in statuses, you can try Dynamic Filters: JQL Replacer & Gadgets add-on. It was developed by my team to set queries without JQL knowledge. You need to select options with help of Smart Field Manager:…

It's the third-party app I’ve mentioned before in the first message (Dynamic Filters: JQL Replacer & Gadgets). Here is a step-by-step example. 1. Select options in the Smart Field Manager. You can choose time, assignee, statuses according to your needs and workflow process. 2. Add the created Smart Field to the Dynamic…

Hi @Karishma Yes, it's possible to showcase such a report. Feel free to ask if you need further information.

Hi @Firoza Kothari If you are on Jira Cloud, there is no option for push notifications for issues created. But there is a feature request suggesting the implementation of such function: * Mobile app notification for issue creation You can vote to receive updates about the feature. Regards

Hi @Giuseppe Amoruso At the moment, you can't set more users, but we've included this function in the product development roadmap. Regards

Hello @Giuseppe Amoruso You can try SLA Time and Report developed by my team to get full SLA data. This add-on helps to calculate the data you need just with SLA goals. You don't need to download any automatization, because such setup (as it's described below) helps you to get achieve your goals. Hope it helps Regards

Hi @Becky Chittick You can try to set your request without JQL in Dynamic Filters add-on (developed by my team). It provides you with Smart Fields manager, which helps to choose the options you need. So you can select from 1-2 to all projects: For the next step you need to add created Smart Field to the Dynamic Filter:…

Hi @Gabriel Deal If you are searching for issues with a blocker comment, you can try to create such a filter in Dynamic Filters: JQL Replacer addon. It is developed by my SaaSJet team to simplify database queries. All you need is to choose the required data with the help of a visual manager: As a result, you get comments…

Hi @Yasser AbdelMoniem For L1 support, we use a portal and SLA timer from Jira Service Management. For L2-L4 support - SLA Time and Report (created by our team). It works for Jira Software, Core issues, and for JSM tickets. In such a way, we connect all levels of support and reduce costs. Let me know if you need more…

Hi @Vignesh Jayagopal You can take into consideration built-in Jira Gadget Two-Dimensional Filter Statistics to show epics in project and status of the linked issues to the epic. Regards

Hello @Jessica CAURO You can try to solve your issue by setting automation rules. For more details take a look at this discussion: https://community.atlassian.com/t5/Jira-Service-Management/How-to-allow-customer-close-reopen-issue/qaq-p/67487 Hope it helps. Regards

Hi @Karishma You can try to create a Pie Chart Gadget showing all closed tickets for all agents in Dynamic Filter add-on (developed by my team). It allows you to filter issues by visual composer without JQL. 1. Choose resolved issues for assignee per month as in the example below: (to add more assignees select operator…