KAGITHALA BABU ANVESH_z1zl10 Expert

Hello @Lloyd Jones , we using Jira Labels on incidents for the alerts received from Opsgenie. if you want to add attributes to Insight scheme, you may need to be added under "Manger" role of the schema, can you please check with your Jira admin to add you for the same role. Thanks, Anvesh Kagithala

Hello @Paulina Mijal , https://www.atlassian.com/software/jira/features/roadmaps# The basic roadmap is only available in Jira Software Cloud. Advanced Roadmaps is now part of Jira Software Data Center. Previously Advanced Roadmaps was available as a standalone app for Data Center but as of February 2, 2021, it is included…

Hello @Öznur Çakır , Are you using any plugin, as of my knowledge, By default worklog related gadgets not available within Jira. Thanks, Anvesh Kagithala

Hello @Ashish Bijlwan , if you are able to create a Atlassian community account with the email, then no worries. I think Atlassian don’t know about the email as it is a single email or group email (DL). give a try, I think it’s not a problem. thanks, Anvesh Kagithala.

Hello @Steve Mills , Recently we faced the same issue. We cleared old logs and some unused files and old backups to get free space. When the free space is greater that 50% the error was cleared. All nodes showing information in clustering page. It is a workaround, Not sure the exact solution. Thanks, Anvesh Kagithala

Hi @Devendar Gangapuram java is bundled with Jira and Bamboo. no need to get external. Thanks, Anvesh Kagithala

Team Managed Projects are something for hands-on for new users with very less customizations. so there is Parallel sprints. For company managed projects --> yes we can able to start multiple Parallel sprints. The settings are here in your Jira - the below from Atlassian Documentation. Enabling parallel sprints * Log in as…

Hello @sarah.barbu Welcome to Atlassian Community …! Now NextGen projects are renamed as --> Team Managed Projects Classic projects are renamed as --> Company managed Projects. No worries. Thanks

Hello @IBrown_BluePrint , If you have Jira system admin privileges, can you please check the all users have the below global permission. Settings --> System --> Global Permissions --> Create team-managed projects global permission, If not please add the users here, it's a by default permission, if someone removed the…

Sorry for this. Actually the link I copied for someone’s question. Wrongly posted here. Please ignore the link 

Hello @Patty Lou Smith It may be due to "you may not have site admin privileges / org admin". Thanks,

Hello @Albert Nkansah , in maximum cases only Jira Administrator can able to edit the existing workflows and Add / Edit statuses to workflows. only in some cases, all issues types with in the project using same workflow (Simplified Workflow) and having project administrator right, (when only the project permission Extended…

Hello @Jürgen Hohbach , If it belongs to X-ray Test case management, Ray have some documentation. adding the link for the reference. https://docs.getxray.app/display/XRAY/Importing+Manual+Tests+using+Test+Case+Importer if more information need, you may raise a support ticket to the plugin team by using the below link…

Hello @Seemi Anwar , Can you please check the below link, regarding the supported software's for 8.20.X versions https://confluence.atlassian.com/adminjiraserver0820/supported-platforms-1095776511.html is your current DB or version is compatible or not, If not you can check with your DB team to upgrade DB as per the above…

Hello @Bailey.Gertsma , Welcome to Atlassian Community.. are you having Confluence Admin access, if yes check the below 1. Any Change in Space Permissions 2. Any restrictions implemented on the particular page and parent page of the particular page. If you don't have Confluence admin access, you can check with your Space /…

Hello @Alvin Leroy Steagall , 1. First Find all the issues with the Label =Chamado --> Project ="project Name" and Label =Chamado 2. Bulk operation 3. Edit Issues 4. Select Change Labels --> select "Add to existing" add the new label as "Atacadão" Save changes and do the bulk edit. after adding the JQL showing as below Now…

Hello @Alexandr Novikov Are you using Safari on Mac or any other devices ? when I check Atlassian support documentation. I found the below info Supported platforms for 7.13 version, you can check the below link https://confluence.atlassian.com/conf713/supported-platforms-1077914838.html If it not helped much, as the above…

Hello @changjinsheng I didn't tried before on Transition of issues. with REST API's. Can you please check the below link https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-transitions-post It may helpful. Thanks,

Hi, We have our Jira Base URL something like "https://abc.cde.com", we don't have any extra '/' in our base URL. and our URL for browsing tickets like --> "https://abc.cde.com/browse/ABC-12345". May be you can try editing or ask help from IT network guys, those can suggest best way. Thanks.

If you have Jira Administrator privilege's, please go through the below settings, To configure a incoming email handler in Jira, you may need to request your Team to provide a new email address to configure this, and you can request the below details of the newly created email You can contact your Email Exchange team, they…

Hello @Marvelous Onwukamike , Welcome to Atlassian Community. The Page is under a confluence Space, and the confluence Space is under the portal --> virginmediao2.atlassian.net.. You can ask the person who sent the link to you as below, 1. Ask him to create a user account or invite you. 2. Ask him to enable access on the…

Hello @Pete Thurlby , Welcome to Atlassian Community & Atlassian Tools. Please check the below Atlassian Documentation, this will helps you to understand the Agile concepts in the view on Jira. https://www.atlassian.com/agile Thanks

Hello @jayasankar.chitturi , Welcome to Atlassian Community...! The short answer is yes. Please check the below link Create issues and comments from email Thanks.

Hi @fXc6_pPq_ , Can you please check the below settings in your PC. Control Panel\User Accounts\Credential Manager find the source tree credentials and update the password here with new. can you try this, it may helps you.

Hi @Venkatesh , if your Jira is configured with any of the below, Create Branch will be appeared on the board 1 TFS4Jira (add-on) 2. Bitbucket 3. any Git related plugin you can verify these in 1. Application links --> Settings --> Applications --> Integrations -->DVCS Accounts 2. Manage apps --> Settings --> Manage apps…

Hello @Jaime Perez , Welcome to Atlassian community.. For free 10 user tier, there is no expiry date. but these free user tier having some limitations. please check below --> https://www.atlassian.com/software/jira/pricing For Atlassian cloud products Jira and Confluence or any other they use SSO for all their applications…

Hello @John Pinnell , Please check the below settings. 1. Time Tracking must be enabled If you are jira admin --> go to Settings --> issues --> Under "Issue Features" --> Time Tracking check the above is enabled or not 2. Go to the required project settings --> Permissions --> "Work on issues" For the users you wish to be…

Hello @shilpa.r , Sprints are visible over the any board in the project. If a sprint created on one board, the same sprint name will be displayed on all the other scrum boards within the project. Can you please provide more details to understand the scenario. Does the board span between multiple projects or single project ?

Hello @[deleted] For cloud JSM, there is no outage reported. If the problem still exists, you may raise a support request to Atlassian Team. to check outage on JSM, please go through this link https://jira-service-management.status.atlassian.com/ Thanks.

Hi @K Sravan Kumar , it may take few mins, can you please check any page restrictions applied on the child pages along with the parent page. if some have view or edit restrictions those may not able to re-order. Can you please check and confirm.