Yong Yang Community Champion

Hi @Atlassian Admin Thanks for the details. Please see this answer and hope it helps you. We need to custom the data in the request body as per the definition of REST API in your internal system. Thanks, YY哥

Hi @June L What's your purpose of this survey? You may provide more background and information here. Thanks, YY哥

Welcome Sam. I've recently got a quesiton: How many features in an electronic HR system can be replaced by Atlassian Enterprise Service Management solution? Which parts cannot be replaced? One of my customers don't have EHR or OA systems. HR team sometimes complains about it. They're using Google Drive, Confluence, JWM &…

HI @주여정 It seems to be your network connection issue. 네트워크 연결 문제인 것 같습니다. Thanks, YY哥

Hi @Dayong Wang Welcome to our Community. You're correct. Whenever we rename the statuses, we need to check the Transition issue acitons in jira automation rules to see if the changed status is impacted or not. Otherwise, the automaiton will not execute successfully and notify that error to someone configured in that…

You meant whenever a jira epic udpates, it will trigger the automation rule to send a web request to update your internal system, right? The API is your system's API, right? It will be better to show the screenshot of your automation rule as well as the REST APIs.

Hi @Atlassian Admin Welcome to our Community. What do you mean "our system"? Is it another system which receives jira epic information whenever the epic is updated? Thanks, YY哥

Quite cool update. Thanks @Makarand Gomashe May I know if in some circumstances, the delay action can replace refetch action? Thanks, YY哥

Hi @Rebekka Heilmann _viadee_ Thanks for your reply. I don't think the system date format setting will impact the display of JSM Form datetime field becuase the Form is another app/plugin of JSM, which has its own structure and rules. Regards, YY哥

Your screen above is the new issue search screen. I don't know what are the main differences betwee the 2 screens. And what's your expectation?

Hi @arbin-zhiyong I think you could try to switch to the old issue search screen & hope it helps. Thanks, YY哥

Thanks John. I agree with you. Just to add to that Backlog, Sprint, Release, Components, Codes & Deployment are features JWM doesn't have currently. If you need to use one of them, please switch to JSW. Otherwise, just keep on with JWM. Thanks, YY哥

Hi @CHAE WON YANG Welcome to our Community. What kind of project type are you using? Please provide a screenshot here. Thanks, YY哥

已解决，请 Accept answer @HanQiao 根因：字段配置中 Assignee/经办人 字段被人为隐藏了。

正常经办人是默认显示在issue detail页面的，你从右拖到左报什么错？要不你加我 WX 吧：craigyoung1985，这样沟通快！

Quite cool features~

Hi, I agree with Rryce's comment. This issue is often found when resolution is not set for Done category statueses (e.g. Cancled). Thanks, YY哥

Hi @Nicola Hu Welcome to our Community. Do you mean the page orientation like this? I experted confluence page to PDF file and then retate each page Left or Right with PDF Expert tool. Thanks, YY哥

JSM Ticket 编辑权限依赖如下（必须全部符合，缺一不可）： * 该用户的产品访问权力有：JSM - 用户（支持人员）（英文叫：Agent） * 添加这个用户到特定 JSM 项目中 Service Desk Team 角色中 所以，跟你提到的你是 JSM 项目管理员 Administration 没关系。

Hi @HanQiao 你好！JSM 经办人比较特别，必须是有 JSM Product Access （即：Agent License）。并不是跟 JSW 那样任何 Jira 用户都可以分配的。 解决办法：找下 User Acess Admin 或 Org Admin 检查下这位同学的 JSM Product Access 中勾选 Agent Role，然后将其添加到特定 JSM 项目的人员中（作为 Service Desk Team role 一员），然后你就可以分配给他了。 Thanks, YY哥

Hi @Michael Quan Welcome to our Commumity. We need the permission of Delete Issue to implement your requirement. It seems you don't have that permission. Please contact your Jira Admin to help you with the permission. Thanks, YY哥

Hi @Jon Beever Welcome to our Community. I don't thinks it's feasible to meet your requirement in a report with jira's out-of-box functionality. Thanks, YY哥

Hi @PUTTA Sandeep Welcome to our Community. This message mentions: your Atlassian account needs to be added to this site abb-ep.atlassian.net by this site's user access admin or org admin. Thanks, YY哥

Hi @Andrey Miranda Do you mean when you're editing issues' Parent field? Epics in Jira can be accessed across Jira projects (business & software). So users cannot just see the epics in a specific project they're accessing. Hope it helps. Thanks, YY哥

Hi @Paul Fox-Reeks It seems you, as a single person, are taking multiple roles' work. Is the project in Atlas really required by your team even though Atlas has that Project functionality? We may create automations rules to auto update idea's status to done when related epics in Jira are marked as Done if necessary.…

Hi @philipf Please show us your workflow configuration for "Workflow which has at the second column (status) a requirement that an attachment is added". Thanks, YY哥

Hi @Michael Pierotti Welcome to our Community. This field value is not inherited from Task to its Sub-tasks in Jira. The common solution is to use Jira automation to copy that value to sub-tasks. Thanks, YY哥

Hi @Glen Cochrane Welcome to our Community. I didn't see the unexpected result from your last screenshot. You meant the automation was executed successfully, but the actual value of CSAT feedback comment field is incorrect? I saw this field's value was updated. Hope you can clarify it so that we can analyze it further.…

Hi @Jeanette Bonifaz Welcome to our Community. Please attach the screenshot of https://[your site].atlassian.net/jira/settings/automation#/tab/usage so that we can take a look. Thanks, YY哥

如果你可以方位这个URL，检查下页面权限是否有设置？ 然后用其他 confluence page url 测试下，是否能 link？