Jensen Fleming Atlassian Team

@Mike Lee yes! Issues created from within Slack will be included in your reporting! You can filter by "created via Atlassian Assist" as part of your reports as well. 

@AP --You're welcome to keep exploring Halp, but we recommend signing up for the EAP to see if that solves your use case on its own 🎉

Hi Greg! I'd recommended checking out Halp. Halp is a ticketing tool that directly integrates with Jira to allow you to create, update, and comment bi-directionally between Jira<>Slack (or Teams). 

Hi Mariena! I'd recommended checking out Halp. Halp is a ticketing tool that directly integrates with Jira to allow you to create, update, and comment bi-directionally between JSM & Slack (or Teams). With Halp you can use forms to get all the information you need to create a ticket under the correct JSM Request Type.