Guilhem Dupuy Expert

Hello @Daviddd As far as I know you can't add this information to the Velocity chart until the sprint is closed. However, if you need more information on the current Sprints, you can achieve it using some gadgets of the Dashboards, like a sprint Health gadget for instance that can display the amount work done, in progress…

Hello @[deleted] This is normal, the Next-Gen projets accesses are dealt with in a different way than the classic ones. I'm not exactly sure of how it works with the free plan, maybe it means you can only add groups to projects and not individual users. Let me know if it helps, Guilhem

Hello @SU, Derek R, Indeed, I faced the same issue a couple of weeks ago. In order to apply a behaviour to the client portal, you have to edit the Mapping of your behaviour, and add a mapping using the Jira Service Desk mapping. This mapping must then target the request types you want the behaviour to apply to. Let me know…

Hello, You can try the following JQL : issuetype IN (Story, Task) AND "Epic Status" != Done Let me know if it helped, Guilhem

Hello @brian perkins My guess here would be that the missing issues are the one with no label. To include them you should add a JQL like the following one : project = WFDM4 AND labels is not EMPTY Let me know if it helped, Guilhem

Buen dia Victor y perdona mi espanol, En Jira hay lo que se llaman Automation rules que ahora no pueden generar un proyecto automaticamente. Es possible hacerlo utilizando un Script, pero es mucho mas complejo. En lugar de eso, te aconsejo que crees un proyecto Scrum pantilla que podrias copiar cada ves que necesitas uno…

Hello, I can see several reasons why it wouldn't appear in your Backlog : * Check from your Board Settings => General that the Board query included the desired Jira status * If you're working in a Kanban with Backlog board, go to the Board Settings => Columns and check that the correct status is put in the "Backlog" part…

Hello Alexander, I'm not quite sure I fully understand your problem, but you can identify the Workflow associated with your "Releases" the following way. * You need at least Project Administrator permission to identify the workflow and Jira Administrator permission to edit it * Go to Project Settings => Workflows * You can…

Hello Jake, I already faced a similar issue, what I had to do was Refresh the report. To do so, I refined the report adding for instance the "Assigned to me" quick filter, then clicked Apply. I then did the same operation backward, removing the quick filter I added to me report, and clicked again on Apply. After this…

Hi Mykle, Yes, you can do it by adding this to you query : labels IS NOT Empty OR component IS NOT empty Let me know if it helped, Guilhem

Hi Flavien ! What a nice automation rule you built there ! It looks pretty neat ! An easy one which is often required by my clients is an automation rule to automatically close an issue when its subtasks are all closed. It's a pretty easy one, but I though I could share it with you ! Here is an instance of it I use in a…

Hi there, You can indeed implement such a thing using an Automation rule. The following picture shows you an automation copying the "assignee" field of an issue to all the issues linked by the "relates to" link, which you will be able to adapt to your scenario. In the example I provide you, the action is automatically…

Hi there, You can indeed achieve that using ScriptRunner for Jira which among lots of other things allow you to implement fields that you can link to an AD. This type of field is called Single LDAP Picker. Let me know if it helped, Guilhem

Hello Sidharth, There are different ways to implement this, I will mention the 2 best ones I can think of : * If you don't have a lot of possible Reporters, you can create an Automation rule that, for each of them, populates the different fields with the required values. This is the easiest but fastidious method. * If you…

Hello Fon, Are the students registered in you Jira instance ? You can check that by going to settings => User Settings If yes, maybe you just don't have the "Assign user permission", which you can check by going to your project settings => permission scheme. Otherwise you can still check that you have the permission to…

Hello Vijit, I'm afraid that is a constraint of Jira, however, you can check the Atlassian Marketplace for Add-Ons that allow you to go further in the settings of your charts. Let me know if it helped, Guilhem

By the way, if you are not admin of this project and that you can't access this "Project settings" menu, you can ask a Jira Administrator which will be able to make the change for you 🙂

Hello Emma, In a Next-Gen project, you can change the Admin from the Project Settings => Access. You can then add someone as a user and grant him/her the Administrator role. Let me know if it helped, Guilhem

Hi @Martyna Arent If the Automation rule is Indeed responsible for this, disabling it should have been enough. You can maybe try Reindexing your jira instance ? Let me know if it helped, Guilhem

Hello Neelam, In order to make this difference, you need Administrator permissions. You have to go to Global permissions, and see who has access to the Jira System Administration permission (who are what you call Super Admin I guess). The classic administrators will only have the Jira Administrator permission. Let me know…

Hello Kerri, The descriptions you see in the the Service Desk view and the Portal view are 2 different descriptions : The portal one can be set from Project Settings => Request types The Service Management one is set from the Jira Issue Settings => Custom Fields => Your custom field. A modification in this one will impact…

Hello, You can generate an automation rule than can be used as a listener using the appropriate trigger. You can also access the user name using the following smart value : {{initiator}}. More information about the smart values here : smart values Let me know if it helped, Guilhem

Hello, As a mater of fact, you can't extract all issue types from a JQL query. However, you can extract all issues from your Jira instance, and then using Excel to analyse the obtained file

Hello Matt, Indeed, you can make a Confluence space public from the Space Settings => Permissions. You can then parameter the Anonymous access and select the "View only" permissions if you don't want anyone to be able to edit your Confluence. You can then restrict the pages these anonymous users shouldn't have access to.…

Hello, You can send customized e-mail using Automation rules, triggered by the opening, closing, etc of a ticket. This mail can also include field values using what is called Smart values. You'll find here more information about smart values and there about automation. Let me know if it helped, Guilhem

Hello Deborah, To my knowledge there is currently no solution about this issue for the Cloud (please notify me if there is), I invite you to raise an issue to the Atlassian support as this problem is really annoying : https://support.atlassian.com/ Best of luck, Guilhem

Hi there, This may be because your company is not using the Add-On you used to have (maybe it was Tempo ?). It it is still in use, you will find it under the "Apps" or "More" button from the bar at the top of your screen. Let me know if it helped, Guilhem

Hi Andreea, I think you can implement your solution the following way : In your "Scrum Board", from the General settings of the board, parameter the Board filter so that it includes the "Ready for Sprint" status and the following ones that you want to appear in your Active Sprint board. Then, from the Columns settings of…

Hello, Yes, I think that this is possible using an Automation rule (more information here if needed). However, I would rather recommend you tu use a Classic project instead of using a Next-Gen one, in order to be able to request directly on what you want instead of using a complicated Workaround. Let me know if it helped,…

Hello Cathy, Far as I am aware, there is unfortunately no way to copy a field configuration. If you have fields that are difficult to manage (like lists with lots of options, or lists that need to be regularly updated for instance), a workaround will be available using Insight which allows you to create fields taking…