Comments
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Hi all, Thanks for your feedback here. I'm a product manager from Jira Service Management looking to understand this need a bit better. If you are able to complete this survey it would really help us understand how we might be able to solve this problem for you. If you are able to spend 5-10 minutes completing this, it…
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HI @Matt Lane , appreciate you commenting here. The images are, in fact, in the correct order. I suspect the confusion is that the update was made before we released the changes, where the page now looks like this. So, the first image is what the page looked like before October 2020, the second is what it looked like from…
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Hi Craig, I believe this has since been fixed. You can now change the default value for whom the ticket is shared with from being the Organisation of the customer to "No one". The easiest way to do that is to go to "Project settings"> "Customer permissions" and then click on the hyperlink that says "Change the Global…
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Hi Adam, I don't believe so. You could look at the Jira objects in the global settings page (the screens, schemes etc) to see whether the names match those from a specific template configuration but these might have been changed. The main reason (as far as I am aware) for this is that the template is a starting point for a…
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Hi Merey, sorry for the late reply. I've not been able to replicate this limit. I've been able to add over 70 options to the dropdown with additional sub options (see screenshot below). Could you share a screenshot? Alternatively, feel free to book in some time with me by clicking on this link.…
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Hi Andrew, thanks for getting in touch. In the long-term, the limit is likely to be increased but not in the short-term. I would strongly recommend that you keep using the classic project in the meantime. We are actively working on improving the user experience for classic to improve the ease of use. I would like to…
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Hi all, thanks for your questions and interest in our new capabilities. For those who were interested in converting existing projects, we are currently talking to users to better understand the need here. I'd love to discuss this with you so we can understand your specific needs so we can deliver a solution that works for…
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Hi @Alvin Chan _Ease Solutions_ , very happy to provide an update. I'm the product manager on point for this. I can confirm that we are working on this right now and are working towards a getting a solution out the door in the next few months (we are still designing it so I can't provide an exact date yet). I would love to…
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Hi @Tom De Blende @Kyle @Minesh Dattani @S, I am a product manager on JSD here at Atlassian. I would love to discuss what converting an existing service desk to this template might look like. Please click the link below to book a time and we can take it from there. I'd love to get your thoughts to make sure we understand…
