Jehan Gonsalkorale Atlassian Team

Hey @Cameron Gocke , I saw your feedback come through on the app. Yes! You absolutely can. If you have any issues, feel free to reach out to me at jgonsalkorale@atlassian.com. Hope that helps!

Hi @Austin Songer , thanks for flagging this. We have teams looking into enabling boards on both team-managed and company-managed service projects. The timeline on this is long as there is some work required and we are at an early stage (just to manage your expectations) but we are actively discussing this and hope to make…

Hi @Dimitrios Danampasis , Unfortunately, we are not focusing on this feature in the short-term but I will raise this again as a priority with our internal teams. Thanks for the prompt, I'll bring this to the attention of the right people. 

Hi @Peter, Thanks for the constructive and detailed response. I understand that this is causing you challenges and can see why. The reason why we made these changes is because a huge number of our users struggled to understand screens and were unable to add fields to request types / issue layouts without getting lost or…

Hi Zack, thanks for your question here. I'd love to understand the underlying need here. Why do you want to keep the request type empty? For context, I'm on the project team that is pushing this change. Jira Service Management largely requires the request type but we are aware that many users do, on some occasions, choose…

Hi @Peter, This will have changed as we now surface all fields associated with that project on the right hand panel (rather than the fields on the associated screen). This does mean that the screen will only be used to identify if the field is used in that project (essentially capturing all the fields associated with at…

Gotcha, thanks for clarifying @Sarah O'Halloran. That would be my colleague @Simon H, so feel free to list him as the best contact. This work is in progress so we are fairly confident that we will get it done this financial year. :)

Thanks @Suzi Firth Really appreciate the kind words, glad to hear that it is making your life easier! :) 

Hi @Sarah, I mentioned in the article that Form Attachments are coming next quarter. Does this answer your question? All good if you missed it, keen to understand if you were talking about something different or needed more info. :)

Hi @Mikel Whipple, unfortunately we won't be looking at that in the near term but we are very aware that this is a valid user need. The reason for this is that we are focusing on making Jira Service Management easier to use and, once we've made key improvements on the user experience, will look to add functionality like…

Hi @Dave Mathijs Thanks for your comment, I totally understand. We are very aware that many of our customers should not be using team-managed projects given their needs. Particularly those that don't want project admins creating their own fields and workflows and want fields and workflows to be shared across projects. Our…

Hi @Sam Nadarajan! Great to hear from you! I'd love to have a chat with you about this to better understand how team-managed projects could better suit your needs. Could you click on this link and book a meeting with me? https://calendly.com/jgonsalkorale/team-managed-projects-research If you are struggling to find a good…

Hi @Kristján Geir Mathiesen , thanks for the suggestion! We are definitely aware of this feature request and are hoping to prioritise it in the medium to long term. We are currently focusing on making request types and workflows easier to configure, given that customers are often confused by screens and schemes (so we want…

Hi @Yatish Madhav , Thanks for the feedback, I've updated the article. :) And yes, it is absolutely toggled on by default. We really want users to see the request type configuration in the issue create experience but acknowledge that this doesn't yet meet the needs of all users. Appreciate the feedback on having a…

Hi @Yatish Madhav That's a great question. We've recently updated the issue create experience in Jira Service Management. We now surface the portal experience (with the exception of "Hide with preset value" fields, which do appear). You can toggle this off if needed, but if the toggle remains on, the experience is largely…

Thanks @Muhammad Fahad! :) 

Hi @Kristján Geir Mathiesen, Thanks for your input! I love the discussion you've sparked here. Let me provide some info. There is a limit of one context per custom field, unfortunately. We are planning on changing that at some point but the work effort is very large so it will not be available in the next year or so. @Dirk…

Hi @Olimpia Estela Cáceres-Brown, That's a great question! You can move all issues across but you cannot copy any configuration across. That's why we recommend that you consider which project type best meets your needs before you create one. This is, however, something we are looking into enabling (project conversion from…

Hi @MayYT , Thanks for flagging this. I'll have a look into this and will get back to you. I'll be in touch, Jehan

Thanks for tagging me @John Funk @Alex Otto : Could you provide more detail on what the automation rule does? That will help me understand why this no longer works. I'm wondering whether this user (or their associated role within the project) no longer has certain permissions. Alternatively, if it's a bug, I'll get to the…

Hi @Asher Francis , Thanks for your feedback. This is a temporary state while we do the work to provide a more permanent solution. The feature will remember whether the user last selected the request type configuration or underlying screen configuration. So, that will let them avoid having to select it every time. We will…

Hi Dan, That's a very good point. We will be making updates to include ProForma Forms in the issue create experience and will consider that use case when we start designing the new experience. I'll provide an update in a few months once we are exploring options. Thanks, Jehan

Hi @Allison Stewart Thanks for your feedback, it's appreciated! And sorry for the delayed response. I can confirm that there are teams working on adding attachments to Forms but cannot provide a timeline on that yet. I'll ask that team for a timeline and will get back to you. Best regards, Jehan

Hi @Nadia Thanks for taking the time to comment. This is a known bug and it is something we are looking to fix. I'll provide an update once I get a timeline for a fix. I hope this helps, we are definitely looking to keep improving the create issue experience. Best regards, Jehan

Hi G, Thanks for your comment. I wasn't aware of that permissions issue until you flagged it. I then promptly heard the same thing from several Atlassian partners, so I escalated this internally. I'm talking to the team about whether we can update that permissions feature so that users who customise JSM permissions are not…

Hi @Kai Becker , please sign up for the early access program! We'd love to get your feedback. We should be able to turn on the feature in the next day or two. Thanks, Jehan

Hi @Christophe Promé , That's a very good question. This feature only works when the field has a valid context and is not hidden (via a field configuration). The reason for this is that most of the customers that use those features are highly experienced Jira admins and many use contexts to hide fields from certain…

Hi @Trevor Dearham , That's a good question. This change updates the request type and changes the underlying issue type. This means that, if you have any existing issues, whether open or closed, we will need to move those issues to the new issue type. So, this is not done from a single issue but for a request type and all…

Thanks @Haddon Fisher That's great to hear. We should be engaging very closely with you all, that's why we're here! I totally understand your point here. What we don't want to do is change how Jira works in ways that break things. Our goal is to make it possible for new admins to create a viable service catalog. That means…

Hi @__ Jimi Wikman That video was amazing! Thanks so much for taking the time to make our day. :) I shared it with the team and they loved it!