Marc -Devoteam- Community Champion

Hi @İclal Aslan Sum of Time Spent should retain all child items if beneath an EPic if the Epic is linked to the story via the parent field. To me it seems that the relation between the Epic (AP-1665) and Issue (AP-1989) is not via the parent field.

Hi @FG Welcome to the community. So as I understand you have set properties on workflow statuses. So if the work item is in a certain status, it can't be edited. You will have to create transitions, within the transition have a screen that contains the fields that need or can be edited. Set a condition or conditions on the…

Hi @Kirti Rajput Welcome to the community. You could have the rule branch on assignee and in the branch do a lookup action. In the email action in the branch you could sent out a single email with all related issues. So each assignee would receive a single email daily (or what your schedule is) See this KB article as a…

Hi @Antonio Marusic Service Desk Customer can't link work items, only licensed user can, and the need to be grated a role that can achieve this. The role Service Desk Customer can't do this.

HI @Radia Dev Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Michelle LASP Welcome to the community. 1st question, has the related user been granted a JSM license?

Hi @Teresa Shellvin The Workload Pie chard gadget work with the time tracking fields of Jira. You can't use custom fields for this. So it rather seems you are using custom fields or a 3rd party app from time tracking. If an app is used which app, does that app provide it's own dashboard gadgets, is there anything in their…

Hi @Radia Dev You can JQL on projecttype, but here you can differentiate between business, software, service_desk, ... There are no JQL options for Team or Company managed. Via the API you can use api-rest-api-3-project-projectidorkey-get (this is per project), see the "style" parameter. This will show classic or next-gen,…

Hi @ICT This is unfortunate how the system works. There are no options to place the from on top. Is there a reason to add the from later on in the flow, then to just use it from the start on the request type?

HI @Melbrin NGOUILOU But not attachments that are on a work item. Manually added ones, but not auto fetched from a work item

Hi @Kevin Roe Yes, you can add the log time field the field used on the transition to resolved. You can set a validator on the same transition to make the field required

Hi @Kate Murphy Are all the internal users set as customers on the JSM project?

Hi @Emily Litt Best is to raise a general inquiry. https://www.atlassian.com/company/contact/general-inquiries#/ 

Hi @Uliana Komiakovych That you can't do.

Hi @Thiago Silva Check the below article Resolve Email Request Failures due to Rate Limit in JSM Cloud Check the connection in Jira Admin: Go to Jira Service Management → Project Settings → Email Requests (Channels) → Manage your email accounts. Identify the email account connected with connection ID 35. Verify if the…

Hi @kgowen What are you seeing and what are your steps? Please provide screenshots for context

Hi @William Camilo Melo Echeverri Jira doesn't sent out attachments, you can provide a linke to an attachment, but the attachment it self can't be sent. You can find multiple topics on this on the community. Do they receive any email?

Hi @Robert Scudder Reach out to you Atlassian administrator, or you IT department. The community is an open forum and we can't access Atlassian environments. Forum is not Atlassian Support

Hi @pranoti_redij Might be a limitation with the MCP. I suggest you raise an issue with Atlassian Support

Hi @Nicola Miori In a timeline view, you can't have a view higher than Epic. If the hierarchy has been adjusted with levels above Epic, these can only be shown in a Plan. You can create plans via the Plan option in the sidebar

Hi @Flavia Helena This should not be a problem in my opinion.

Hi @Antonio Marusic Have you granted this group the role Service Desk Team on the JSM project?

Hi @Merijn This is correct. As it's not a field in the system, but just an approval option. This field is only available on that specific project. This is how approvals work in a business project.

Hi @Konrad Drzymala Please accept my answer if this helped to solve your question.

Hi @vincenzo.spatafora Please accept my answer if this solved your qustion.

Hi @Kai Becker The doc also states, this can only be done if the attribute is of type user, it can't be done if the attribute type is group.

Hi @Maria Holden Are you referring to the timeline view on a board or the Plans function that comes with a premium subscription or higher. The options you are referring to are only in the Plans function, not on the timeline view on a Jira board

Hi @Teamtramcu You should export it as xml to have the to import it back as it looked.

Hi @Konrad Drzymala No this is not possible to change the colours of status categories.

HI @Gaia Tamir Azran You need to create a global automation rule fro this. So you need to be Jira admin to create such a rule. in a global rule you can use the trigger, object updated. Then set an AQL condition. The same applies if you want a rule with a webhook trigger, the rule needs to be global.