Marc -Devoteam- Community Champion

Hi @Kevin Vancrutsen Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing…

Hi @Svitlana Yes, there is. Go to the Customer option in a JSM space, here you manage your customers, also there is a tab for organizations, where you can select the org and add customers. You will have to enable the JSM space feature "Customer and organisation profiles" To manage any customer, thus has to be done on site…

Hi @Kevin Roe Canb you show an example of an org you created and it's settings.

What if you try _payload.issue.fields.<name of the custom field>

Hi @Manor Shaked Schlossberg You have 2 options: * If all R&D members have a Jira license you can add them as collaborators on the JSM space. They can then see the work items in the JSM space and are able to add comments. They can't transition work items. See; what-users-and-roles-are-there-in-jira-service-management *…

Hi @j_jagielak This will no work as you can't use organisation(), as this doesn't exist in JQL. And this is not possible, as the only JQL clause that is available from organisation is; a user field with clause in organizationMembers(" ") So to do this, you could run an automation after work items creation, to store the…

Hi @Abhinav Ingle You are referencing to the work type problem. Request types are based on a work type. Multiple request types can use the same work type. First the field needs to be on the work type. Which work type scheme is used on the JSM space the related request type is on, space with key KAP? Is the custom field on…

Hi @Phuong Diep Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

HI @Antoine MAIER What is the result if you try, {{_payload.customFields.customfield_00000}} or {{customFields.customfield_XXXXXX}} Or are you using an incoming webhook, then try {{_payload.customField}} or {{_payload.issue.fields.customfield_XXXXXX}}

Hi @Wellington Batista da Silva In the people section of the space settings, are you listed there? Can you access User Management, find your self and what is your permission on Jira. Check in space settings, in details of the key is set to GIM

Hi @Antoine MAIER Check this page; work-with-dynamic-properties This should be the way to add values from custom fields in the alert.

Hi @Florian Royer It is possible if you make a new meeting note to have automation to move the page into a folder after creation. You will need to provide the full body of the page in the api call. See, as example: This example is based upon a template, so a templated page is created and then moved to the folder "draft"

Hi @Hauke Hörhold Best is to see if you disable the apps and check. Otherwise raise an issue with Atlassian Support, as this seems a localised issue on your instance Other thins to check if you are on a company network or vpn connection that might block traffic. Does it work on a private connection?

Hi @Phuong Diep This is not possible. Only options are via the GUI or the API, as a Jira license is required and related permissions in case of a company managed project (jira admin) or team managed projects need to be enable for every user in the Jira global permissions Anonymous no projects can be created.

Hi @Daniel Sharouf The API token that is used, does that user have the correct permissions? Is this user a User Admin or Org Admin, as this is required for this user? What has been setup in "assignments" section, as in the documentation, this is stated where the users are pushed. Push groups only pushes the Okta groups to…

Hi @Cyril Joseph No is the answer, the MCP uses OAuth only. https://support.atlassian.com/atlassian-rovo-mcp-server/docs/authentication-and-authorization/ 

Hi @Mathy De Backer You can explore apps on the Atlassian Marketplace, https://marketplace.atlassian.com/search?query=resource 

Hi @Nabil Hayek Please accept my answer, this will help for members with the same question.

Hi @Hauke Hörhold Does this also occur in another browser than Firefox? Are you running the latest version? Did you try this in an incognito window? Try to clear your cache and cookies. I tried opening Confluence pages in different instances on different browsers and con't replicate this.

Hi @Lucas Can you provide some more context, not all community members are system admins or system architects and might rely on some more detail information. But if you connect to Atlassian Cloud via another source, the security information might give you the information. security-philosophy 

Olá! @Jean Iglezias Como você está respondendo, no e-mail que recebeu ou enviando um e-mail? Se for no e-mail recebido, não altere o assunto, pois ele se refere ao ID do problema e é necessário para verificar se a resposta precisa ser adicionada a um chamado existente. Hello! How are you replying, on the email your…

Hi @nikki JSM projects and Jira projects are based on a different structure. JSM uses specific fields related to its projects that indeed don't exist in Jira. So as my other community members ( @Jack Brickey / @Dave Mathijs ) are referring to what is your use case?

Hi @Nabil Hayek If you are not able to make comments, then yes you have not been granted enough permissions. You will need to reach out to your administrator to look at your permissions on the Confluence space.

Hi @Abilash Your requirement is not possible with 3rd party apps, this doesn't relate to Jira plans. 3rd party apps can be used in any plan, they are not bound to Atlassian plans

Hi @Phuong Diep Welcome to the community. You could do this with AI tools and Atlassian MCP server, but the MCP server uses the Jira API, to make actions. So you can also just use the API Jira has API endpoints to serve the creation of a project. API endpoint Project JIra API also serves endpoint for creating plans, but…

Hi @Wellington Batista da Silva What roles are defined in the permission scheme used by the project? Check which roles are defined at Browse and Create permission, in case this is a company managed project.

Hi @Abilash If you want to validate the value in the URL fiedl, yes indeed you need a 3rd party app. Apps that extend workflow options, like; * JMWE * JWT * Scriptrunner * JSU You are on Cloud, so you can only use Cloud apps, not DC versions

Hi @Daniel Sharouf Welcome to community. I suspect you are following this article; https://support.atlassian.com/provisioning-users/docs/configure-user-provisioning-with-okta/ Are your credentials correct, is the API token created based from your organizational account?

Hi @Wellington Batista da Silva It seems like the role project administrator has no permissions defined in the permission scheme. @Rudy Holtkamp provide an option to check this.

HI @Douglas Stransky JSM on DC has no board option and this feature will not be included. Only JSM on Cloud has a board feature.