Marc -Devoteam- Community Champion

Hi @Darren Cornelius You can check your amount of storage in Confluence. If this is high I can tell you the move can take a long time. To be sure on expected time, best is to raise a request at Atlassian Support They are able to give you an indication on who long the move would approximately take

Hi @Ika Wondergem This is the same issue indeed, I didn't find this feature request. But as this also mentioned, default field values set in custom fields can't be used in using a form field and link this to a Jira field If you add the fields directly as fields on the request type and not in a form the default value is…

Hi @Bernd Winger Which action are you using as in Automation there is no create label action and there is not API endpoint to create labels. Also labels can only exist if used or added to a page.

Hi @khachik_khachatryan Welcome to the community. You could retry or otherwise reach out the Atlassian Support This as this is a public forum and the users here are users like you, we can access Atlassian Systems or Cloud instances.

Hi @Natalie Keane You need a paid subscription to be able to make use of permission possibilities within the product. The package makes no difference, it needs to be a paid one. Free subscriptions don't allow you make these configurations, as permissions are limited.

Hi @Ika Wondergem Welcome to the community This was logged, see JSDCLOUD-5347 but considered to be not fixed. Also you can add a default text for the field. But you can't have default values, then use the field outside the from. Add is as a field on the request type.

Hi @Vina Wu Fields from apps, installed in the instance, that can also be used in Team projects are also considered as custom fields. Can you show all the fields in the project? If you think there is an issue, relating your instance, then you should create an Atlassian Support ticket, as we on the forum can't access you…

Hi @Rooma Ansar What type of project is this, team or company managed? Is this a request made via a JSM portal or via the agent side and are you the reporter. Can you check the customer notification, issue created or if this is not active, it is possible automation rule triggering this. I have not seen any update on this…

Hi @shaily.mehta No not that I'm aware of or can find API options from to export this information. There are open feature request for this: CONFCLOUD-80043 CONFCLOUD-79175 A possible workaround, is to export a space, to CSV and in the exported content you'll have content.csv file. This file should contain information for…

Hi @Aggeliki K Where are you trying to adjust this? Where is the previous domina listed? This should be in the global customer access settings under the Jira Apps setting in the administration of Jira.

Hi @Alexander Ziegltrum You can create a custom field in Jira of type number. This field can only contain numbers. Then create an automation rule that triggers if the value of this field changes, with condition that the issue is type "project" Then add a branch in the rule that all linked issues are updated with this same…

Hi @Calderara Serge Can you show your solution, this could help others.

Hi @Asaad Askar This works, I have just tested this.

Hi @Dionne Hairsine Have you tried to export the Miro and import in to Confluence Whiteboard as outlined in this KB; https://support.atlassian.com/confluence-cloud/docs/import-miro-boards-in-confluence-whiteboards/ 

Hi @Asaad Askar Make sure to add the parent field on the work items (not parent) and then for each work item create a validation in the workflow on the create transition.

HI @Shaun McGuire Are all you internal user in a group in Jira? If so, add this group to the project and grant the group the role Service Desk Customer, ootb the permission scheme will allow anyone in this role to create a ticket in the space, via mail. Also how are the global customer permissions set? See in jira…

Hi @Chris Green No there is not, also not in the working. There's an open feature request for this, JSDCLOUD-16379 

Hi @Marek Soukup No this is not possible. Yes, you can specify domains, see the global customer permissions. Set the customer permissions on the project to restricted and in the global customer permissions check the box in External section that users can create accounts, then also check the domain checkbox and specify the…

Hi @Stefano De Santis Il campo usato in Jira si chiama Parent, non parent link. Puoi provare questo Field used in Jira is called Parent, not parent link

Hi @Jader Peixoto Volkmer IF this is user specific, and other don't have this issue? It's something the user does or its something on the users device or in the users profile on the device. Can the user try working on another device?

Hi @Shaun McGuire Are these user added in the rile service desk customer or are they customers already. How are the customer permissions setup, restricted or open and the global customer permissions. To have unknow users email and an issue needs to be created, the users should already be added as customer or added in the…

Hi @anne.dreikandt Compare the in the Confluence spaces in the space settings. In the content section, are the pages under the mentioned home page or not, then make sure they are.

Hi @Rooma Ansar Welcome to the community. I can't seem to reproduce this. What type of project is this related and is there "possible" a 3rd party mail app in play? As this seems not to be the default ootb, that I'm used to

Hi @Vina Wu In the field list it should show all fields available in the JSM project. Some fields on the project are also custom field, based on 3rd party app fields or custom fields with a global context. Why do you need so much fields? Can't you make use of "Forms", then you can make fields only available on a form and…

Hi @Mahmoud Renno This is not possible. Approvals are given on the issue approval is requested for. There is no option that approvers can edit a form to fill in fields. See this open feature request: JSDCLOUD-6989

Hi @Marek Soukup See https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ Note: If customers have to be manually added to your service space, make sure your team creates new accounts for them or their requests won't be processed.

Hi @Stefano De Santis Sì, puoi automatizzare questo. Oppure, se vuoi sommare tutto il tempo registrato, guarda il link che ho fornito, avrai bisogno di 2 regole, regole che sommano da Epic in giù e una regola che somma tutto il tempo di Epic sotto un'Iniziativa. Basare la seconda regola sul cambio del campo di trigger,…

Hi @Natalia Cornaggia Are you still on a role on the project, that has the browse permission? Are you over your user tier, or is there an open invoice? Otherwise contact Atlassian Support

Hi @HB Tam When a user comments via the portal IU, in the comment section, there is an option to add an attachment.

Hi @HB Tam @Evgenii is correct. Transitions trigger by a customer on the portal, the only option is to comment. Attachments can be added directly via the portal UI.