Marc -Devoteam- Community Champion

Hi @Soumyajit Pal I get this, but what should be the trigger to to run the automation? So I can probably build you one, but when does it need to action. - Creating an issue and check if attachment exits - On adding attachment on an issue - etc...

Hi @April_Delay Short version: you cannot do that without a work-around Longer version: JQL knows about Next Unreleased Version for queries, and rules know about that value for field edits, but the issue fields know nothing about other versions/releases: only their current values. One work-around would be: * save the…

Hi @BenWade AS you say the Sprint Gadget is from Atlassian and not from Custom Charts, only the custom chart gadgets have the source gadget. All other gadgets from apps or Atlassian don't have the source field. You could approach Custom Charts to see if the can incorporate this in their app. There is no native or app JQL…

Hi @Anmol Fattepur So you used the following url to trigger the API: https://xray.cloud.getxray.app/api/v2/import/execution And you made yourself an API in Xray settings, https://docs.getxray.app/display/XRAYCLOUD/Global+Settings%3A+API+Keys ?

Hi @Anmol Fattepur As I understand correctly you want to import Test Execution results in Jira Cloud To import test execution results you would need to call the XRAY API, not the JIRA API See the XRAY documentation:https://docs.getxray.app/display/XRAYCLOUD/REST+API Also in documentation, you need to create an API token…

Hi @Soumyajit Pal Welcome to the community. Do you want a duplicate message with automation or do you want to show the original issue on another board. Issues can be shown on multiple boards, as boards are based upon a filter If you really need a duplicate issue, this can be done with automation, but: When does this action…

Hi @April_Delay You can use Automation to execute this for you. A rule like this should be able to for see in your request

HI @Susann Ivarsson I you would limit the transition trigger from specific status to resolved, that would trigger the rule less. Or does the the workflow on project B, allow transition to done from any status

Hi @Bastien Delourmel _FMX_ Welcome to the community I'm not part of vendor, but I quite like the app JQL search extensions for jira We have made a lot of use of this app and really helped us out. But the Enhanced search from Adaptavist will also help you out with your current issue, but your request will require an app.

Hi @Kevin Bruneau I would contact Zephyr directly and make them aware of your issue.

Hi @Susann Ivarsson Would you be able to share the content of the automation rule, this to get some more clarity on the rule? What I could suggest from your information is: Create a rule on project B only that acts on the transition to done, brach the rule. Use the branch action for Linked Issues, you can specify Project A…

I see, Yes I don't think you are able set a comment based upon an other user.

Hi @Kanan Mammadov I would try to alter the following in the json "accountId": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "name": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "key": "qm:a713c8ea-1075-4e30-9d96-891a7d181739:5ad6d3581db05e2a66fa80b", "emailAddress":…

Hi @Marco Brundel I just made to compare what @Satchidanand_CS_ext sees at the moment and how to resolve the current issue. I'm fully with you that creating a resolution like resolved is a bad idea/advice

Hi, This might do the trick: "JIRA Service Desk ID" IN (${customfield_10110.JIRA Service Desk ID}) This as, I think, Assets looks at the result from the "Custom Field" at the Value ID's e.g. (selectedValue=14103) instead of the actual value 1 or 2.

I started using Jira and Confluence around 2009, I don't remember the exact time. Since then I have been working with the toolset on consultancy basis and the last year as a full internal admin and agile specialist

Hi @Jerald Sayson Seeing the response you get, you don't have Jira administrator rights on your instance. You need to have these permissions to use the API call @Tuncay Senturk _Snapbytes_ mentioned to you. Could you verify that you have full Jira Administrator permissions?

Hi @Satchidanand_CS_ext I made a custom resolution called Unresolved, to replicate your issue What I see is the I can JQL on both. resolution = Unresolved or resolution = "\"Unresolved\"" This is default in the system and not to use as a resolution when resolving an issue resolution = Unresolved The resolution =…

Hi @John Balce Welcome to the community. The trailing 'dot' requirement, depends on your domain provider. e.g. Amazon treats the values with a dot or without as the same. For DNS related actions the 'dot' is required. So I would retain the 'dot'

Hi @Kanan Mammadov I think this part of the JSM API might answer your question. https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-comment-post

Hi @Paul Wilkinson This article might help you: list/https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/ These are more the default fields, might the there is an app in your installation that might serve this purpose as well.

Hi @David Harkins I'm not an expert on Assests but, What type value does the attribute 'JIRA Service Desk ID' have. If it is text, only 1 value is allowed.

Hi @Vicki Stanfield Are you talking about the email settings on a JSM project? As Jira Cloud has no option to change the global outgoing mail server, only the option to disable outgoing email.

Hi @Fabrizio Latragna As @Julie d_Antin _Elements_ states, you would need to renew as usual, but this renewal will be that the new license is a DC version. This might have cost implications, as DC is more expensive then server was. Server will be EOL at 15-02-2024, please read the…

Hi @Marc Isikoff Are you able to share some more insight, screen shots on the configuration etc..

Hi @Bormann, Peta Welcome to the community. Unfortunate this is not available in Jira, as in Jira you would leave a comment on an issue and not on an attachment that is inside an image. As Confluence is a wiki, there it is useful if their might be a problem with an issue or it servers as explanatory information

Hi @Clare Lawson Create a validator "field required" or "field value changed" for Log Work field, since this validation happens during a transition, you need to register that change during, not before. For that you can Edit the transition with that validator and add a screen with the Log Work field on it. I would create a…

Hi @Marcel Unfortunately not as Test management is not a vanilla function in Jira You could create your own issue type, but they just have the same functionality as the basic ones. The marketplace test management apps like; * XRay * Zephyr Squad or Scale * etc.. are their because of this. So based on vanilla functions you…

HI, but the rule states it only add the reporter to an existing organisation or creates a new one based on the email domain. So after reviewing all options, also your shared guide (is a workaround, as it is not possible natively to add users to automatically to an organisation) So the only way is to disable the rule and…

Hi @Roeland Möller No this can't be done. The reporter of the issue needs to be know, so the email address needs to be stored. As a JSM project also sends notifications to customers on comments added or status changes, you can delete all these email actions. They will be disabled for all then, also internal customers.