Marc -Devoteam- Community Champion

Hi @Andrew Hardy Your admin would need to grant you Jira admin rights, but I don't know if that's feasible off course. Otherwise your admin can make that workflow change for you and you are able to reflect the new status on the board.

Hi @Andrew Hardy What I suspect is that one of your projects is a Team Managed and the other is a Company Managed. Within Team Managed project you are able to modify the workflow and the board. Within a Company Managed project a workflow can only be updated by a person with Jira Administrative permissions. You can still be…

HI @Ben Weisman Here is an example of the first rule. I have made a CF of the type number. In the rule I check if the field number is empty, if so a new sub-task will be created and the number field value will be updated by 1. The next rule to create a sub-task, is in basis the same. The trigger will need to act upon…

Hi @Jyotshna Naidu The documentation on how to import information via CSV can be found here. All you attachments should be on a web location, to be accessed by Jira Example: Summary, Description, Attachment, Comment ,"Issue demonstrating the CSV attachment import", "Please check the attached image below.",…

Hi @임동수 I think your response uses an API call right? Atlassian only allows connection via an token for any outside process to talk with a Cloud instance. See here how to create a token.

Hi @Dev Shots If this is the case, the the documentation is wrong. Then this would classify as a bug. I would suggest that you raise the issue with Atlassian. (I do se you are on a free plan, to raise an issue at Atlassian, switch to the Standard option (trail period) to raise an issue and switch back to the free plan) Can…

Hi @Ben Weisman Correct. I just means the rule can be triggered by another rule, but you can't specify which rule.

Hi @Maartje Vos There will be solutions to be found. I do have a question based on your question. How can you decide that a person that works more then another person can just be assigned twice the amount of issues? Derived from this, is also how would you now the impact an issues has on the persons capacity? This can only…

Hi @Ben Weisman You have the option in every rule that it can be triggered by another rule. Still this can trigger rules in a random order. A solution can be to create a custom field that updates when a rule has run, I would use a number field. Run you 1st rule and have an edit action that updates the field by 1, let the…

Hi @Hemant Chaudhari I don't think so, but I think its better to contact Xray on this request. They should or could provide you with more in-depth insights on this topic.

Hi @Ximena I see I used the wrong URL, my bad. The URL should be https://<company_url>/rest/teams-api/1.0/team Can you confirm this is working and you are able to get all Team ID's

Hi @Sudhir You might find something in the documentation topic lifecycle. Otherwise I advise you to reach out to Atlassian support on the topic.

Hi @Marta Caceres Please check your Field Configuration that issued within the Field Configuration Scheme. I suspect the field acceptance criteria is set to mandatory. To achieve what you want, make a copy of the Field Configuration, set the Acceptance Criteria to optional. Add the Field Configuration to your Field…

Hi @Vigneshwaran You need to create a new state and add the create transition to the new state. Some information. If you rename a state, this will effect all workflows where you use the state. In cloud there are 2 options of projects * Team managed, it will effect the workflow in the project. * Company Managed all…

Hi @Mayur Gaikwad/Tech PMO Is this from the agent side JSM or the customer side. Customer side this is not possible. On the Agent side you could implement an Issue Security Scheme. Add security levels to issues and by default into the request fields and in the security scheme. In the security scheme have the user only…

Hi @Angie Thompson You can look at Atlassian's Partner page to find a partner near you. Or you can create a project in your environment, create custom fields (if needed) for storage of information an create a CSV (or multiple) and import your information into Jira Partner Network CSV Import

Hi @Vijay kumar T The Security Level can't be imported via CSV. You would need to execute a bulk change after the initial import. There is an open request at Atlassian on this topic. https://jira.atlassian.com/browse/JRACLOUD-64636 

HI @Petluri Babu I would direct all your question to the developer/vendor of the Power Actions app. They should be able to answer your questions, as you have specific points that address their app.

Hi @kawk I would see your log files on the specific error, if any is there. I see you have searched and no more information is available. You could create a HAR log file and contact the vendor of Subversion ALM and/or Atlassian in this case.

Hi @Murad Jamal Unfortunately it is not possible to achieve what you wanted with automation. There was even an enhancement request to expose the portal group ID via JQL which was not being considered by Atlassian - https://jira.atlassian.com/browse/JSDCLOUD-3472. The only recommendation that I can think of is use the…

Hi @Dorothy Callahan I think you are more looking into setting up accounts in Tempo. Reading your issue, you have been able to add the account field to your screen. To have values in the Account Field, you need to setup accounts in Tempo itself. Please find the documentation on how-to do this via this link, from Tempo…

Hi @Alix Lewer I would contact Atlassian. In recent period I saw more people with an issue with their Atlassian account and receiving emails. Atlassian is able to remove the block if there is one at their end.

Hi @venkatesh_rajput The script mentioned in this post might help you out. The issue around the same topic. Community Post

HI @Satchidanand_CS_ext The error tells me that the following system and custom fields, are not on your screen that is used in this action. Fields: * summary * description * customfield_17027 * customfield_17015 * priority Can you check screen that is used, or do you have a field configuration scheme in place on the…

Hi @Michael Johnson The notification scheme is only applied for emails towards licensed users within the Jira context. Customers who are the reporter of a JSM issue, are most likely not licensed users and a notification scheme does not apply to them. Only the customer notifications within a JSM project apply or automations…

Hi @[deleted] You could add transitions on your workflow that don't change the status of an issues. Theses are called transitions to itself. You could create a transition like 2nd level support, add a screen to this transition where the component and comment need to updated, provided. See this Jira article I use them for…

Hi @Marcin Duda Unfortunate not on Atlassian is able to see this. This would require you to reach out to them. You would need to switch temporarily to the cloud standard plan (14-day trail). Raise an issue and after it's resolved, switch back to free. As you are not able to get Atlassian support on a free tier.

Hi @rob.jeal I think the issue is that math functions rely on number fields, the time fields in Jira are probably not recognised as number fields in Jira. So we might think differently. {{#=}}{{issue.timetracking.remainingestimateSeconds.divide(3600).round}} +…

Hi @Arun KJ Jira Advanced Roadmap offers a capacity view as well. On you plan, make sure all member of a scum team are in a shared team, this can be setup in Advanced Roadmap. Add the scrum board and team capacity Make sure this value is assigned to all issues the scrum team creates. Make sure your scrumboard is you plans…

Hi @mohssine zahri The same smart values apply in automation for Jira Software. So in automation you are able to use: * {{issue.status}} - Returns the issue's status * {{issue.status.name}} - Returns the issue's status name