Marc -Devoteam- Community Champion

Hi @Daniel Otto Welcome to the community. This is not an option as both instances have there own DB, you can't search the DB of the other instance. By linking the instances you can link the main instances and set issue link to issues, but there is no option to JQL the other instance. Searching is only in an instance

Hi @charleslcso As you are just applying, patch for version 8.20 you can go from 8.20.0 to 8.20.7 If you want detailed information check them out here, all details on each version are listed I would recommend to update to LTS 9.4 as support is ending on Jira Server in Feb 2024

Hi @Tommi Kemppainen Welcome to the community. Confluence Cloud doesn't have a main dashboard as was the case in server/DC. The main page is user based. This can be changed to a default space, if you require this. See documentation here

Hi @xiaoqi zhang Welcome to the community. As I look at your config, this seems fine, but as @Brant Schroeder mentions, are you running a proxy server in front of you application (apache, nginx) Look at that configuration. See: proxying-atlassian-server-applications 

Hi @Meredith What are the error messages you received? Error messages + screen shot of your rule as well. This will help on getting to the solution of your issue. I would als rather not call the custom field reporter, as that could create a lot of confusion. I would set it as Requester fro example. On API doc is states the…

Hi @Anthony Thorne on you questions both answers are yes. What you will need to do to use the values further in Jira and in Automation. The values filled out in the form need to be stored in Jira fields. So to be able to use the values, you will need custom fields (create the type of fields you will need). Then on your…

Hi @Ghassan Kiami Sub-tasks are also showing in the backlog of the if Enhance my board and backlog is off. I made a new default company managed project, based on Kanban. I did the same with a Scrum project and there sub-tasks are not on the backlog or board. So kanban it has been there, scrum not. So in my opinion it can't…

Hi @Emery Manayan All seems to be just fine. The JQL usage of the keywords type or issuetype should not be the cas, as they can both be used. Check the following KB article from Atlassian: slas-in-jira-service-management-are-missing-or-disappear It this will not help to solve your issue, you might want to address this as a…

Hi @Emery Manayan The issue is type Incident, but does it have the correct priority and any of the 2 organisations set on the issue as specified in the SLA?

Hi @Glen Brannigan Any information on what version of Jira and the location you are missing sub-tasks (screenshots) will help us at the community to help you.

Hi @Simon Xiao I expect the issue is with the date notation. Do you instance use the date format as presented in your smart value and is the Date started a date time field, or just a date field? What you could do is to also set a log action for the time spent and date started field, this will make it easy to debug where…

Hi @Jason Liu As @Trudy P Claspill mentions, no this is not possible as the JSU app offers functionality that automation doesn't offer. All option related to conditions and validators can't be replicated. There are other apps that can be used to replace JSU, like JMWE or Jira Workflow Toolbox.

Hi @Tomasz Osik I think the smart value in relation to the pound sign should be en_GB instead of gb_GB

Hi @Tomasz Osik What is the automation look like and what is the current error you are getting, when the automation rule is executed? This detail level would help the members here to see if we can find a solution for you.

Hi @Ghassan Kiami Yes I do know you can close parent issues without closing sub-taks, but in our instance we use automations and workflow conditions and validators to block this behaviour. But as I said in my reply this is an opinion we have in our company, Atlassian is not preventing this by default. But it has been…

Hi @Stefano Colagiacomo Select the Original Estimate, Spent Time and Remaining Estimate fields in your overview of the issues you want to export and then use the "Selected fields" export option.

Hi @Ghassan Kiami I don't quickly have the details ready why this has been done, but you can exclude them by adjusting your JQL. In relation to your request, I do some remarks (my opinion off course) We do not allow issues with sub-task to be closed if it has open sub-tasks, as this raises questions in our sprint review…

Hi @bilyana_karayaneva Yes I can reproduce this. On the enhanced view of a board the days in column indicator is gone, even if its enabled in the card layout section. Switching it on and off doesn't solve the issue. On disabling the enhanced layout the indicator is directly visible again I suggest you raise this as a bug…

Hi @Rohit Parmar Welcome to the community. Are you test cases just issues based on a issue type created in Jira or are you using an Test app from the marketplace in your instance?

Hi @Tricia Langwald STS The option to change a notification scheme is only able if you have been granted Jira Administrator permissions. So if you don't have this option, you can contact your admin to make the changes for you.

Hi @Nannette Mori Yes. These views are limited to the plan they are created in.

Hi @Tricia Langwald STS Welcome to the community. You could execute a bulk edit and use the delete action. This by default sends no emails, unless you check the notification box in the process. edit individual and multiple issues The option given by @Esteban Diaz is definitely a good option is you delete single issue.

Hi, I can't remember the exact version, but it most have been 3 or 4. I can remember that we bought the greenhopper and vertygo sla plugin later on.

Hi @Stefan Salzl Would this documentation from Atlassian help you on your way? On point 3, I can't provide you guidance at this point.

Hi @Stefano Colagiacomo It probably has to do how the cell info is presented to Jira, mostly to date time notification If you didn't change any date/time formats in Jira, the import for a worklog should look like; Date/Time;User;Time Spent in seconds 2023-06-28 12:30:10;stefano.colagiacomo@test.it;1994400 You can make sure…

Hi @Eric Roetenberg There is no option to sort by sprint you are only able to group by sprint. Filter sources in AR don't take order by clauses within JQL. There is an open issue on this topic at Atlassian, JSWCLOUD-20215 

Hi @Anuradha Yadav Welcome to the community. How does your report look like and do you use an app for time in status options? All these details will help members of the community to assist you on your request, if possible. Without details we are somewhat guessing, as each Jira instance is setup to the requirements of a…

Hi @Chandrashekhar Kavi , Status could been written in lower cas, this will not show on the workflow, or contains a trailing or leading space. I would urge you to move to company managed projects, as any admin on a team managed project is able to change the workflow. When using company managed projects the workflow can be…

Hi @Chandrashekhar Kavi That's the issue that is referred by @Bill Sheboy Team managed projects are single containers for each project. To mitigate your issue, you need to create 4 new Company Managed projects, and move the issues from your Team Managed projects to the relevant new projects and create a new filter and base…

Hi @Namrata Kumari You need to be an Org Admin to enable the feature. You are Site Admin, you need to contact your Org Admin to enable the feature.