Marc -Devoteam- Community Champion

Hi @shivani shirguppi What is your current setup? How do you want the form to work, what current field type are you using? Can you please provide more information, this will help the members of the community, as this is not Atlassian Support, but a forum of Atlassian addicts who try to help other Atlassian product users.

Hi @Nada Alahmadi Create 2 different groups of users. Create a separate permission scheme for the project that is for external, make sure only the external user group has browse permissions and al other required permissions. Make sure all internal projects have a permissions scheme that doesn't provide the external group…

HI @Abiram M Welcome to the community * Go to Settings () > Products > Jira Service Management > Configuration. * Under Customize your help center, select Manage look and feel, announcements and login messages. * From the customization panel that opens up, select Add a login message. * Add a title and message. * Select Add…

Hi @Mkrtich Tono This is due to the fact you use the "$" sign, this is a reserved keyword. Due to the status name with a "$" , automation sees this as smart value, rename you status to "Closed". This should fix your problem.

Hi @Terry Dance If you allow requests to be raise via email you can't circumvent this, as the email option is there so unregistered customers can create an issue, they will be registered upon issue creation via the email. So if you really only want accounts to be created, you need to disable the email option to raise a…

Hi @Moon Create a new JSM project with the ITSM template, this will provide you with an example setup in relation to change, problem, etc...

Hi @Per Lofgren There is no option to manipulate or have a workaround based on a trigger in automation. The only next step you can take, in my opinion, is to raise a feature request at Atlassian. They might take this into account, but there is no guarantee that it will be implemneted. Otherwise, Yes, you will have to use a…

Hi @Mkrtich Tono I see the trigger of the automation there is a tickbox saying "Only include issues that have changed since the last time this rule executed". Can you try to untick that and run the automation once more. If the rule runs, change it back after the succesfull run.

Hi @Laura Minniear Only summary greyed out and no other fields, that means the user probably doesn't have enough rights.

Hi @Miguel Welcome to the community I think in some extend yes. First you would need a custom field to store the number of sub-tasks on the issue and an automation rule to populate this field, based on creation of the sub-task on the issue or when the parent is set to done find the sub-tasks and based upon the number of…

Hi @박성민(학해) It looks like there is something wrong with the user, I can't see this fixed from the GUI. I would raise this issue related to that user with Atlassian Support, they can check what is happing on the backend in your instance.

Hi @LeRoi Mines As @Rebekka Heilmann _viadee_ mentions, if its from an app its mostly noted in the description of the CF. You can also check the audit log when the field was created. The only app I knwo who has this field by default created in Jira is: Enhancer Plugin for Jira Otherwise you can contact Atlassian Support,…

Hi @Vasavi choudhary This can't be done, as the action to create a Jira issue based upon an action (update/submit) in Confluence. You can only specify the field information for the Jira ticket, based on the fields available in the Jira project. There is no option to copy inform from the Confluence space into the Jira…

Hi @Bevan Simpkin Welcome to the community. This rather is not the zerotier community, but the Atlassian community. Zerotier community can be found here: https://discuss.zerotier.com/

Hi @Kuldeep As this ootb feature is only available for JSM project, you wil require a marketplace app like Time to SLA. This app allows to create sla's usable within all jira applications.

Hi @Laura Minniear I agree with @Mikael Sandberg But can the user not seeing the fields check the 2 dots on the create screen, are all fields visible or has the user set only certain fields to be visible on the screen. As this is a user setting, this could be a reason as well.

Hi @Moon You need to have request types in problem or change modules of the JSM project. In best practice, these should have a different issue type as well and their own workflow. To see the setup I would advise to setup an ootb JSM project, with the ITSM template in your sandbox, as I see you have a premium subscription.…

Hi @정영환 Check the audit log for user added and/or identity provider added or removed.

Hi @Iris Ionita Welcome to the community. I second the statement of @Rebekka Heilmann _viadee_ and in addition are you not "Cloning" an issue? The same applies on DC.

Hi @elsa.villanueva Welcome to the community. You can create an automation rule with a scheduled trigger, and then a create issue action. In the automation templates you can already find such a rule, you can customise this to you wishes The rule is called: Schedule a recurring ticket

Hi @Jamie Russell Hi Jamie, if you are not able to edit the global permissions in Jira, that means you are not a Jira admin. You can be site admin, but this will not grant Jira admin by default. Be aware that "Customers" don't have a Jira license if if they are in the system and therefore will not show in a user picker…

Hi @Justin Buckley In the action "start runbook in Azure" you can set defined values, but these values can't be provided by input in fields in an issue. This can only be done by using automation smart values, but the action "start runbook in Azure", can't use smart values as stated in the documentation. The values you can…

Hi @Paul Wijnen I agree with @Barbara Szczesniak Otherwise you could try the free app, Refined Toolkit for Confluence Cloud. The tab macros can be useful for your case as well.

Hi @Justin Buckley The action to start runbook in Azure, is not able to use smart values (values from other fields to be used in other automation actions or conditions) So in this case I don't see that the request you have is possible, as you only can specify a key pair in the action directly.

Hi @Touqeer Anjum Not in product access. You need to be in the "Directory" section in Atlassian Administration and within "Users" find the use and look at the user details. example of a suspended user This user could still have product access, but this gets overruled by the fact the user is suspended.

Hi @Melissa Wong Welcome to the community. If you are referring to Team Calendars, this is an option that is only available within a Confluence Premium subscription. On other plans you would need to see the Atlassian marketplace for an equal app. Atlassian has monthly product demo and on demand demo's, you can find them…

Hi @Touqeer Anjum To me, It might be that the user associated with this email address is disabled in Atlassian Administration. Are you able to check this, otherwise ask a site or org admin to check. 

Hi @Terry Dance You can also leave the "Allow portal-only accounts to be created for new customers accessing the help center" enabled, but only let set domains you would like to create there accounts. example

Hi @madhur garg Are you using multiple Jira projects and the sprint in a project contains issues from the other Jira Projects? If you do, then you won't see the sprints in the timeline, as the timeline view on a board is only working for the project the board is in. If you want this information in a timeline, you need a…

For Q2 I second with @Rebekka Heilmann _viadee_ Hiding the portal, will make it hidden for any, not just a single user.