Marc -Devoteam- Community Champion

Hi @Rob ten Kroode What is the URL the user is using? He might have been given an internal JSM link instead of the link to the support portal. Ask which url the user is using, can the user check with another browser, are there plugins on his browser preventing loading the page or it's an issue on the equipment the user is…

Hi @Thomas Masquelier Welcome to the community. This can't be done. This option has been realised and promoted by Atlassian once, but this gotten them in a storm of negative feedback from Confluence Admins. As it seems a nice feature, for major instance this is a "hell", if you have 5K of users in your system and all of…

Hi @mswethareddy3192 I would look into your log files to see if there are any errors relating to the mentioned issues. You also could trigger a full re-index

Hi @Max Emski You can't disable this, as this message also pops up for other user when accessing or editing the same page at the same time you are appending an update. This os that they are aware on new content or update content on the page. It's not a personal preference.

Has access on site only means the user would have access to an open JSM portal or anonymous accessible Confluence spaces is there are any. The user wouldn't have access to a Jira project if not granted a Jira license and therefore wouldn't be able to provide any information from gitlab to a Jira issue.

Hi @Benjamin Leidner Is the value in Assets text, then you could try: "{{lookupObjects.Approver.(attribute name)"}} Or this KB article might help you out. https://confluence.atlassian.com/jirakb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets-1072474097.html 

You can look into app that can provide color fields, but this will only impact those fields. It will not be able to color other fields. you could try the free apps: * https://marketplace.atlassian.com/apps/1228720/awesome-custom-fields-advanced-custom-field-types-for-jira?hosting=cloud&tab=overview *…

Hi @Diego Manríquez Welcome to the community. If you want to achieve this via the API. You first need to add the attachment to the issue, before you can refer it in a comment. See this post for more information: https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-add-an-image-in-a-comment/qaq-p/952016

Hi @Angelika Heriyanto Project permissions don't help if the user in question has no license assigned. No license is "No Access".

Hi @Lana Kelly Is this account coming from an user directory, are you able to write here? Job title field is part of the user account, that is able to be locked Or raise an issue with Atlassian Support, to have them check why this occurs on your instance. I did notice this morning that I have to reload a lot in Atlassian…

Hi @Angelika Heriyanto Does the account still have a Jira license or is the managed account disabled? The don't have access tells me there is something with the account itself. I would look into that.

In out-of-the-box Jira it is not possible to do this, you would need an app that allows you to set field security. If you search the Marketplace there are apps that can do this.

Hi @Osama Al-Areky No, this can't be done. Screens and screen schemes are project bound and issue type bound

Hi @carlos sarrate In the automation scheduled trigger the option: Run a JQL search and execute actions for each issue in the query. needs to be checked and a search provided

Hi @Bartek Pieła Welcome to the community. Help to help but I'm not a developer as most on the community are not. Your best help, is to ask your question on the developer community: https://community.developer.atlassian.com/ 

Hi @TimROC This can't be removed. You could look into app from the marketplace in relation to look and feel, like Refined.

I did some digging. To my understanding is "Issue Color" is the replacement for "Epic Color", and that both only apply to Epics. This in Team Managed projects. This is the color epics display in their lozenges on child issues and on roadmaps, etc. So this color can impact boards/backlogs when they show their parent epic's…

Hi @Martin Hirsch So what is the app that is providing this option, as this is not a CF? If you are using an app, you might need to contact the vendor/developer on the issue you have. Is was you want even possible with their app?

Hi @Francesca Naudi What you could do is, to create to organisations, one for employees and one for non-employees. Add all your employees in the employee organisation and all others in the other one Create an automation rule that sets the organisation of an issue based on the mail domain. So if the mail domain is your…

Hi @Martin Hirsch The color is just an option in a field as you present it here? Is this based on a custom field with option or are you using an app, what is your setup? Using a CF with color options will no show on a board or in a queue, its just words set as information. What is you goal, to have real colors, then you…

Hi @Gergely Márton Welcome to the community. Please share you complete automation, as this will help community members to help you. Also show the audit log details of the rule.

Hi @Francesca Naudi Welcome to the community. Yes, if you have information on the issues that separates issues created by internal or external users. queues in a JSM project are based on issue information in basic or JQL, just as searching, so you need a differentiator to accomplish this.

Hi @Waseem Haddad I just read you reply. I suggest to raise an issue at Atlassian Support, and have them check your instance. It might be an issue on the backend

Hi @Santhosh Raj No, screens are only on issue creation, editing, viewing or used in workflow transitions. You can create a filter and use this in a dashboard within a filter gadget. JQL: <name-of-your-sla> = breached() This will give you all issues where the SLA is breached, based on you SLA

Hi @Waseem Haddad Is the global setting on outgoing email enabled? To view this Jira admin permissions are required

Hi @Victoria Brewster Welcome to the community You can create sub-tasks for frontend, backend, design and assign them separate time estimates. Time estimates roll up to the parent (story/task/bug). With custom fields this might be possible, but you would also need to create automations for any changes on logged time…

Hi @Shalini Alexander Welcome to the community. If you are running on-premise, look at the log files on what is happening, if you are on Cloud, my advise is to log an issue with Atlassian Support as they can only see the logging of your instance.

Hi @dbagot Welcome to the community. You can use the Jira Issues macro, to display jira issue and related issue information within a Confluence page.

Hi @Thierry Bouvet As condition there is an IF/Else option, this is the option to use. https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block

I know, that I have to use the same for trying to replace \\ with nothing. "\\\\"