Marc -Devoteam- Community Champion

If you set it to restricted, you will have to add all the users to the project. Open will let people use self signup. Also make sure that the permission scheme includes for all settings except admin, delete, delete all or edit all option that Service Project Customer - Portal Access is set.

HI @Prashant Sultania Is there any automation running on create sub-task or is there a custom field not correctly configured in a field configuration or is the field not or the screen or is there a default value for the field set.

Hi @Dusan Kalanj Did you go over the documentation, https://support.atlassian.com/jira-service-management-cloud/docs/customer-permissions-for-your-service-project-and-jira-site/ ? Have you set the customer permissions on the project as open or restricted?

Hi @CCOS Support The request type is needed if the crested issue needs to be visible n the portal to a customer If the field is not provided the issue is only agent visible. You cold create a separate view and or edit screen for related issue types and not show the request type field on those screens.

HI @Melissa Mattee Murphy Labels can' be deleted. Labels disappear/delete themselves if not used on any issue in the instance. So a bulk change had to be made or a move where the label didn't inherit itself on the move.

Hi @Kauana Rodrigues dos Santos Yes if you are using a Company Managed project. Configure the board used on the project, and select the "Card Layout". Here you can specify what fields to show on the card

Hi @Brett Andrews On the status where the approval is required, when setting the approval field there should be an option to choose all approvals required or set a number of required approvals

Hi @Melissa Mattee Murphy Welcome. Labels can only disappear from the system when no issue is using that particular label anymore. As you mention, you are sure nothing has changed, raise an issue with Atlassian Support. They are able to check the backend of your instance and see all related logging.

Hi @Anna Queen As you mention, you know how to export more then a 1000 issues at a time. Currently there is no other option, as this is the limit of the API. You could look at 3rd party apps then can export this information. Or if you use Google Sheets, try the…

Hi @Martin Welcome This would require a 3rd party apl like JMWE, JWT or Scriptrunner, where Jira Expressions can be used. Ootb this is not possible.

Are you using the correct Story Point field, do you have multiple? This rules works on my side.

Hi @Dd No your setup will not work the type doesn't equal Deployment the rule will stop. You will need to use the IF/Else condition to make this work. * Trigger * If/else conditon * if issue type matches then branch * else if issue type matches then branch

Hi @Gonzalo Perez Alonso I see the issue now, your lookup should be in the branch not before. I tested this, see my example.

Hi @Emil Brøgger Welcome. Can you show your automation config and how you want to link, is there a single lead for each customer? Screenshots and configuration settings will help members of the community in seeing your way of thinking and tried solutions.

HI @Gonzalo Perez Alonso I do sense the issue then lies in the fact that the Epic contains issues from another project, linked to the Epic. What if you change the automation rules to run on both projects.

Hi @yorams I would contact Atlassian Support in your case. As they say the bug is fixed. Raise this in regards to your instance, it might be that the bug is returned.

Hi @Gonzalo Perez Alonso Are there issues related to the Epic that have not been estimated? If so can you try the clause: {{lookupIssues.customfield_21401.sum|0}}

HI @Alexander Stampfl The same issue has been asked before and before. I can confirm that it is impossible to achieve this with the native functions of the Jira automation. Some add-ons are suggesting this function: I mean send email with attachments. See…

Hi @Gopalan There is a VENN diagram template for Conlfluence Whiteboards. See, https://www.atlassian.com/software/confluence/templates/venn-diagram Or are you not referring to Confluence or Whiteboards?

Hi @Jason Mumby Contact Atlassian Support on this issue on your instance. The community is here to help with issues, but members can't access Atlassian systems.

Hi @Yaneth Emilse Unfortunate this is not an option that can be enabled.

Hi @Gonzalo Perez Alonso Can you give the details of your edit action in the branch? I suspect it is something like: {{lookupIssues."AVR - Epic SP (sum)".sum}}, replace this with customfield_xxxxxx

Hi @Ash What are the plan global settings related to the user? Is the group the user is in granted "Plan User"

Hi @Navira Zainab No you can't amend the built-in Epic report. Also you questions are in my opinion BI related as you also mention historical option. You could use the API to get all your data or use 3rd party marketplace app to help get information out of Jira to a BI tool or an app that offers BI options in Jira

Hi @Fadi Messaoudi Welcome. Is this on a request on the portal, if so you would need to use a form with a section in the form. use-forms-in-jira-service-management 

Hi @Manuel Antonio Carmona de la Cuesta Welcome to the community. Nevermind my answer anymore

Hi @Mohaddis Hassan @Robert-van wants to give an update up front not when changing a field value.

Hi @Brian Chen Welcome to the community. I also don't have the option bit it can by a new rolled out feature that is not available for every instance yet. I manage multiple instance and on none of those paid and free this option is available.

Hi @Kheireddine ALLAL Relating to the answer from @Prachi Bolar I can concur there is an active incident on the Team option, see https://jira-software.status.atlassian.com/ 

Hi Oscar This is not possible with the Timeline option, only with Jira Plans (premium subscription) or a 3rd party app