Marc -Devoteam- Community Champion

Hi @Brandon Schwartz Welcome to the community. My suspicion is that you are using a team managed project template in JSM and forms. I see that when using forms on a team managed project, you can select all custom fields, also the custom fields that are not from the team managed project. Team managed project are containers…

Hi @Dave Calabro You could look into Atlassian Statuspage Here alerts or ongoing issue can be monitored if users subscribe. See as example the status page Atlassian uses, https://status.atlassian.com/ 

Hi @Rajan Dangol If this is an active workflow, drafting will not help. Create a copy of the workflow edit this copy and then add this new workflow to the workflow scheme. Limitations when editing an active workflow Please note that the following limitations apply when editing an active workflow (i.e. a draft workflow): *…

Hi CSanders@fhi360.org It's in a default rule in Confluence, like a template. Go to Confluence Automation (available with a premium Confluence subscription) and there is a templates section, there you will find the rule.

Updated my previous post

Hi @Andrew Marsh Adjust the customer notification template on the JSM project. Here you are able to remove the unsubscribe link, this will be inherited by al customer notifications. Other option, but more advanced is to disable all customer notifications and your automation rules for emails, based on JSM actions.

Hi @Tim Tøfte Welcome to the community. The default customer notifications don't fro see in this option. Only when an issue is created, or if you you create the issue for a user, but the "Request Type" field has to be set on creation of the issue Issues raised via the portal will have so by default, but if an agent creates…

Hi @Dennis_H Ootb there are the reports like; * Workload Pie Chart Report Shows the relative workload for assignees of all issues for a project or filter. * User Workload Report * Shows how much work a user has been allocated, and how long it should take. For a specified user, you'll be able to see the number of unresolved…

HI @Helena Magloire Welcome to the community. Users will need to have access to JIra to see information from Jira issues. There is no way around this and yes then they can select an issue and view this issue. This can't be prevented. So Jira access is required and browse permissions on the project the issues reside in.

HI @Dennis_H Is time writing used on issues by these users? To see worked hours time writing should be used, this is the way to measure time spent on issues by users.

Hi @Rob van Eerd Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @Ketil Kvisvik Welcome to the community. Did you perfomr al the steps as described, in https://<your_atlassian_cloud>.atlassian.net/jira/servicedesk/assets/data-manager/#/getting-started

Hi @Aleena Umaiir Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @Rob van Eerd Welcome to the community. It's not really a Trello card, but due to the fact you used the Jira power-up in Trello. The Jira issue is shown as a card on a Trello board, but it's basically a link to the Jira issue.

Hi @Kenisha Naidoo Welcome to the community. Add a condition in your rule that checks if the transitioned issue is not a sub task. Add this directly after the rule trigger. Use the "Issue Field condition" set like issue type is not sub-task

Hi @Aleena Umaiir This would be an issue that you can't fix yourself. Raise an issue at Atlassian Support

HI @Ömer Karabaş Best practice is to not delete issues. Set the to a Done state with a resolution that makes sence, like; * Cancelled * Won't Due or Won't Fix * Rejected

Hi @Ömer Karabaş You can't all references to a deleted issue are removed.

Hi @Mark Mackay Welcome to the community. The Map power-up has been superseded by the Map View which is available via Trello Premium only.

Hi @Ömer Karabaş Welcome to the community. Deleted issues are completely gone. Generally, we, as humans, are not good at understanding this. If an issue was written on a piece of paper, then delete does not mean "it's in the bin next to the desk", it means "It's gone through the shredder, into the recycling, and been…

HI @Aleena Umaiir Only the user is able to do this, not even an admin. This can be achieved by using a the verified domain claim, then the users are managed and from the user directory this information can be set. If you are not using the verified domain option the users are in Atlassian only and the user is in charge of…

Hi @Theresa Barnard This cold occur due to the following, If you have a JSM Customer with portal only access then they do not have an Atlassian ID. At least not one in your instance. This is illustrated by seeing the customer under: admin > user management > JSM screen But you won't see them in the User management screen.…

Hi @Himanshu Ganglani Welcome to the community. Can you share the results and the difference from both searches? Do mind the documentation you used is based on an on-prem installation of Confluence not Cloud! The APi's are very different. Cloud documentation on CQL, advanced-searching-using-cql 

Hi @LAL Affects versions and fixed versions are values that are picked up from the jira releases/versions in the project. So they are essentially the same, but used in different contexts. As you stated, yes you are using the fields in a correct way. And yes I do see your point in this to have affect versions information…

Hi @Soraia Tavares Welcome to the community. I think this is not an isseu, as the app doesn't allow to create branches from with Jira See, permissions-required-for-github-for-jira But also you can provide the permissions based on a role or group in a permission scheme used on the project.

Hi @Karolina Rucinska Welcome to the community. @Jeroen Poismans is correct, you can also use a scheduled trigger to have it auto check, say at then end or start of a day.

HI @김진우 Welcome to the community. So you deleted all the options from the "Resolutions", did you add new ones, or did you just remove all? Can you show the current config in screenshots?

Hi @Eitzaz Haider All customers involved relates to the reporter being a customer and the added request participants on an issue. The all customers involved doesn't relate to all customers on the project, but only the customers related to the issue. This also doesn't take the Organisation field in to play. This is just…

Hi @Gaya Renukanath Mahendraker Welcome to the community. Request Type is a field on related to JSM projects. For all other projects, use the field issue type.

HI @Tjakko Tjakkes Welcome to the community. As you are running an on-prem instance, check the logs when executing such an action and see what the logs tell you.