Marc -Devoteam- Community Champion

Hi @Zaid Al-Tamimi How does the description of an issue look like after the issues has been created in Jira? This is valuable information for community members to see if with an automation rule this could be achieved. See same community post as example, How-to-extract-an-email-address-from-issue-description-field 

Hi @Ugnius Aušra But you can contact Atlassian Support on this matter to be sure.

HI @Ugnius Aušra This will change instantly, so the next month you will need to pay for 51 users.

Hi @Naing Min Lwin Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @BSU You can limit issue creation based on number of issues. Issue creation can be limited on certain issue types or users or groups in general, but not per number of issues. Yes, you could sent an automated message to a user who created the issue over a set threshold, but that won't prevent them to still create issues…

HI @Naing Min Lwin Welcome to the community. Please read all provided documentation here, copy-product-data 

Hi @Mark Higgins Look at this KB article and for your I think option 3 should apply. how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets 

Hi @Ugnius Aušra Billing detail a per instance on migration from cloud to cloud only projects and users and/or groups will get migrated. Billing info is stored in the Atlassian Admin (Guard) part, you will not migrate this as every instance has this uniquely. You migrate Jira information, not admin information.

Hi @Joep.Beusenberg Then this should be simple. You have user groups assigned to roles, if I'm understanding correctly from your previous comments. If this is correct. Use the example I posted and based on user condition, "user who triggered the event" and select is user "is a customer" or user "is not customer" Or use the…

Hi @Nishant Bhushan Your first call with 200 is correct, but this result means no user is found with the search. The 404 I can't explain, as the search would provide no results based on any search context if no result is found See example on my side, this an ok result Result [], means as I mentioned before, no results…

HI @Joep.Beusenberg That can't be done as their is now actionable option for a group in this way The answer I gave initially was based on a group related question, not related to groups is in a role This could however done by creating a manual automation and only allow a specific group to run it or the other option would…

Hi @James Murray On converting an issue to a sub-task the trigger in an automation can't be the Field Changed based on issue type as the convert action doesn't trigger an automation rule. See, JSWCLOUD-22432 So your automation should trigger on something else defined in the converted issue, or use a manual trigger. The…

Hi @Mariia Romanova _Marketplace Expert SL_ To get the global ID of the remote link, you can use the REST API. https://<yourSite>/rest/api/3/issue/<issueKey>/remotelink

Hi @Joep.Beusenberg That is a valid action, as the "User is on role Agent" applies to a "user" granted the role agent, not a "group" granted to a role Then you should use "User is in Group" and then specify the "Support group"

Hi @James Murray First of all, why are you converting, this will mean the reporter of the request can't follow the request in the portal anymore. Best practice is, if work is required to no be visible on the portal, based on the request), create a sub-task under the request.

HI @Aleksander Bračko This is due to the fact you are running on the free tier option. To have the options you want, you need to switch to a paid subscription.

HI @N_Borole There is only one option in Premium. This is Assets, marketplace option can be integrated in any subscription level. Assets is Atlassian's CMDB and is by default provided with a premium subscription asset-and-configuration-management#how-it-works 

Hi @Aleksander Bračko If you are granted the admin role on a JSM project or admin permissions based on your user in the permission scheme, you can administrator a JSM project. You are just not able to view the project fromt-end (so queues, work on issues etc..) This all applies on a non-free subscription. On free…

HI @N_Borole Welcome to the community. JSM offers CMDB options with Assets, this in included with a premium subscription. Or you can look on the Atlassian Marketplace for option if you don't have a premium subscription or are not will to move to a premium subscription.

HI @Seenivasan K Can you show configuration details of you automation rule and web request and custom field config, etc... This will give members of the community insight in your solution direction and help you to a possible solution. With just text explanation and, is most of the time not sufficient information.

Hi @Pulkit Gupta Welcome to the community. This is not an option in default cloning option. 2 other options * You can create an automation rule to clone an issue and then define the fields of the new issue and if you want to copy the values from a field of the original issue or leave it blank. * See the Atlassian…

Hi @Davide Barri You can create a feature request at Atlassian to implement this. You consideration will be looked at and if those fields can be enabled as well. See, https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @Peter Norris This is by default set in the code that this is "Blocks". This is unfortunate not configurable. See also JSWCLOUD-25772 

Hi @Antonio E As @Walter Buggenhout explained in his last comment org membership does not equal active product user. If you would verify a companies domain with Atlassian, you could (dependent the setup parameters), sync every user to Atlassian to enable SSO. This would still not mean that these users would have product…

HI @Davide Barri There is no documentation on this, its just not an option. The documentation doesn't specify this, but this is the same as the documentation of a PC doesn't specify it can cook an egg.

Hi @Antonio E Welcome to the community. Inviting user to be a customer on a JSM portal, will add the to your Atlassian instance. These users, just don't have access to any product, as they are not granted a license.

HI @Sia (Nastassia) Sharasheuskaya So you have an automation that creates a channel based on incident creation. You update the incident with information and you want to have the Slack channel purpose updated So you need to have an automation in Jira that triggers on update of the incident issue, based on linked content…

Hola @Ana Bienvenidos al la comunidad. Al crear un nuevo filtro, el valor predeterminado será que el filtro sea privado. Después de guardar el filtro, acceda nuevamente al filtro. Al lado del nombre del filtro, hay un enlace de detalles. Accede al enlace, en los detalles del filtro podrás compartir el filtro con otros…

Hi @Davide Barri Unfortunate, no this is not an option.

Hi @Mahima Bhat Are you sure a user added another user, or is access based on the default "user access settings"? https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ Or check the Audit Log within Atlassian Administration in the Security section