Marc -Devoteam- Community Champion

Hi @Judy Forrister No this is not an option. This is also not in the concept of a JSM project. For JSM the queues concept is the basis to provide teams there own queue, to only have to work from that point. The only option you could make as a work around that is described here:…

Hi @Tim Tøfte This is not configurable. Atlassian changed this on request of the majority of customers usgin JSM. Yes, and of course the customers not wanting this are now not "happy" ;). This has been a discussion for many years as years and years ago it was set as it is set now again, then it changed and now it changed…

Hi @melissa_cheney You need to branch on the variable. To link only the lates tickets or specific tickets, have a specific Link type for this. So this differentiates the issues that a re relevant.

HI @Mehmet A _Bloompeak_ I like your solution and this will work.

So @David Thorisson and @jonathank It might have been Atlassian trying something new or it was by mistake in the code on an update and they removed it again. I haven't seen this on any instance I manage, so it could have been a small group that has seen this. You could try to ask Atlassian Support, to verify.

Hi @Amir Atadjanov Very strange that its only this issue. As every action should be logged. Did the issue got moved from another project? I can't explain this behaviour on this single issue.

Hi @Emily Brol Best is to contact the support department of the app Deep Clone. They seem to have offered this functionality before and now its now working.

Hi @Ratom What you want can't be done, there is not such an option. Use the global context for all projects and a new context for a project where a default value needs to be set. So for the 2 projects you need a default value, create a context for this project with the same options and set one as default. The global…

Hi @Rubab Naziri Welcome to the community. No this can't be done, using cross-project release option in a plan. Currently there is also no API for Plans, but this seems to be in progress, see JSWCLOUD-20360 

Hi @Carissa Samaroo Not without a 3rd party marketplace app YOu could try, https://marketplace.atlassian.com/apps/1228071/response-templates-for-jira-canned-responses-free?tab=overview&hosting=cloud 

Hi @Andrey Ivanov Check the call you are making to mattermost in its own API. Is the call you are making valid on that end. The JIra automation is just making that call. So your call is the issue not the automation. See if the call you want to makes works in mattermost 1st before putting in in a Jira automation

Hi @Dick Yes in a way, but it can confuse people as all information in the article and related screenshots with configuration don't exist in Jira. Hence this cold cause new questions from a user on options that don't exist in JIra :)

Hi @Andrey Ivanov No you don't need to specify a web hook, as you are posting to another application, that application is producing the 400 error, so probably your all is not correct.

Do you have an issue, by chance or screenshot where this was available in the view?

HI @Amir Atadjanov There are no options for this logged in the history table in JIra. You could raise a suggestion via https://jira.atlassian.com 

Hi @Dick You mentioned article relates to Trello and not JIra.

Are you referring to comment, comments are not threaded and never have been ootb. This as mentioned by @Kai Becker Check with your admins of the instance if something changed, he could look at audit logs Any topic that relates to an inline reply button refers to the app also mentioned by @Kai Becker

HI @A.M.E.C You cold use smart values in your automation based on date compare. See, jira-smart-values-date-and-time - Date-compare 

Please accept my answer as a solution. This will help other community member trying to solve the same.

Hi @Thijs Are these customers granted a JSM license? Are they part of the group jira-servicemangement-users or are they licensed Jira Software users and they are granted the role "Service Desk Team on the project? Grante then the customer role only

HI @Francesc Juventeny Strange that there is no 3 dost option. If you create a new TM JSM, is ti the same? If not there seems to be an issue with the project. I think then only Atlassian is able to assist, contact support 

Hi @Crystal Lugo Welcome to the community. Can you try another browser or incognito window? Try clearing cache and cookies on your browser. If all doesn't work, raise an issue with Atlassian Support 

Hi @Carissa Samaroo Welcome to the community. Yes you can type status names as you wish, but these are not provided as selectable options on a new issue.

Hi @Matheus Tonial Welcome to the community. This is not an option, you will need a marketplace app, like; * JMWE * JWT * JSU * Scriptrunnner These apps can enhance workflow options and help you with your request or use Automation for this.

Hi @Amir Atadjanov Welcome to the community. Go to the reports section of the project and look at the Sprint report option and look for the related sprint. view-and-understand-the-sprint-report 

Hi @claire_yang Welcome to the community. Contact your Confluence or Space admin and ask them for access. If you can't get hold of them, reach out to your IT department to find how manages this application in your org.

HI @Utkarsh Agarwal You could use the Asana importer, provided by Atlassian. See documentation, import-data-directly-from-asana-into-jira 

Hi @David Thorisson Could you elaborate, what function are you referring to?

H @sai chinamuthevi I understand you are looking to find in JQL all the subtasks created during a sprint. I am afraid your JQL explain does not indicate if the subtask created are part of any sprint or not. If this sprint is in a next-gen project, then you should first be aware of this feature request, JSWCLOUD-18398…

Hi @NGO Welcome to the community. Is you user object in assets linked to your Jira user, this is required. Then you should be able to use, example: Department1 in iqlFunction("objecttype = User and Name = currentUser()")