Marc -Devoteam- Community Champion

Hi @Matthew Loflin This is something at their end. JSM is adding the information from the email. So it seems any email they probably sent to a recipient outside the company, a confidentiality note is added.

Hi @Ásta Hrönn _RdN_ In the JSM project in the customer notification section in the project settings, edit the main template for notifications. Edit the CSS section to use other lettertype and color.

Hi @Tatevik Alaverdyan Contact the vendor of the app is the app doesn't support JQL or has integrations with other app, then your request is probably currently not possible. According to the apps documentation it offers 2 dashboard gadgets and you can integrate with PowerBI Or use the apps API that does offer a call to get…

HI @Lee Hutchinson There is a way around, this would mean that you have to setup anonymous access on you JSM portal See, https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/ This will require the customer to provide their email address and to create a password…

Hi @Matthew Valley On the custom field context there is probably an/or issue type restriction an/or project restriction. Also the field must be on the screens used by the project. Check this with your Jira admin if you don't have permissions as admin or in the other project

Hi @Oliver Skelton <a href=https://community.atlassian.com/t5/Jira-questions/Add-Hyperlink-to-Text-in-E-mail-Automation/qaq-p/2930899#M1085549><b>support</b></a>

HI @Oliver Skelton You will need to use HTML formatting for a URL in the email action in the automation rule. Example: <a href="{{issue.url.customer}"><b>survey</b></a>

HI @Elsa Bronoel Welcome to the community. Unfortunate you can use the same Jira fields in a form. The best solution I can give is to create 3 custom fields. Use 2 fields in the form and add an automation to copy the value from one of thoses fields if provided to the 3rd one that is visible on the issue

Hi @Mark Higgins I have the same request. I'm still digging in to this. Will mention here if I have found something.

Hi @Antonio Valle _G2_ There are currently no options to create reporting on this . You might want to raise this as a feature via https://jira.atlassian.com/secure/Dashboard.jspa 

Hi @Tim Posselwhite Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Bas Coppens Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

HI @Matthew Valley Is the field available on the other project? And is the rule scoped for both projects?

Hi @Akhand Pratap Singh Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images…

Hi @Brian Donaghy Welcome to the community. Custom fields with context only work with projects in Jira based on a company managed template. Based on the screenshots provides of the Bug, you are working in a Team Managed project. Custom field context are not applicable in team managed projects. Team managed projects you can…

Hi @Raj Grewal Done is a status or status category in Jira. Won't Fix is a resolution used in Jira, use the field resolution in the chart. This should provide you with the options from the field resolution.

Hi @Patrick Wright That depends. You could grant browse permission to the viewer role and let's say edit permission to the developer role. This would require you to provide a user that needs edit permissions to be granted both roles. If you would grant browse permission to both roles and edit permission only to the…

Hi @Meletis Belsis Welcome to the community. Who mentioned that this integration will be discontinued? In Jira you can use API endpoints, are you using endpoints that are discontinued on the Jira side or Device42 side? How is your integration between the 2 applications configured?

Hi @Duarte You can't avoid this. Jira doesn't know if an email address used if from a distribution list or not. I wouldn't even know if you sent me an email with contacts in CC.

Hi @Matthew Valley Welcome to the community. You should be able to fix this by adding the field under More Options, advanced editing options via JSON. Following as an example: { "fields": { "customfield_12345":"{{issue.customfield_12345}}" } }

Hi @Bas Coppens Can you show screenshots on the topic?

Hi @Alibek Zhubanyshev You could use custom fields of the type Read-Only. This field will always be read-only, but you can still update this field via the API.

Hi @varatha In the plan settings, is the field Due date set in the custom fields option?

Hi @Anubhavkumar Singh Issues made by Xray in the system are simply Jira issues based on specific issue types. So to approach these, (Test, Test execution, Test Set, Test Plan) you need to use the default Jira API But I think you are referring to the status of a test execution. You might find answers…

Hi @Christian Sprenger But human error can't be prevented in any software. You can also sent an email to a wrong person, this can\t be prevented as well. So complaining that the tool is inflexible isn't right in my mind. Where people are working, errors will be made. It's to easy to just blame software. Depending on the…

Hi @Alibek Zhubanyshev As you mention to @Nikola Perisic is correct, but if you want to edit it via the API. It needs to be on the screen

What is the config of this field?

Hi @Victoria Aiksa Zapata Filters looking for it will stop behaving, but that's about it. The name of a resolution is very much a label on an underlying object. But you can't rename Jira system resolutions like the resolution "Done"

Hi @Piotr Nawrocki Are the approvers set on the service in Assets or referenced on the service from another object in assets? Or have you just used the approvers field and set approvers, then there is no relation between service and approvers. Can you show setup details (screenshots)?

Hi @Piotr Nawrocki How is the current setup. Do you use Assets for this? Then you could set approvers in assets on the service and based on the service by using automation you could then populate the approver field based on the chosen service.