Marc -Devoteam- Community Champion

Hi @Saba Iram Welcome to the community Please take the following steps: Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account). Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian. Under How can we help you?, select Quotes and…

Hi @Victoria Mabatah (GProduct) Confluence Cloud doesn't send email notifications when a new version of an existing attachment is uploaded or updated. Atlassian removed these attachment-update notifications in May 2024 Page and space watchers do not receive alerts when someone uploads a new version of a file or overwrites…

Hi @Sayantani Ghosh What steps did you take? Did you go over the documentation, import test cases?

Hi @Nikita Kovalchuk, Welcome to the community If this instance was an instance dropped a year ago, this will be permanently removed and not retrievable. Also see this article written by @Trudy P Claspill , Cloud Free tier inactivity and data-retention This applies to every Free Cloud instance.

Hi, the bookmark is outdated, this will happen due to updates on the Atlassian side or in your case you are using a marketplace app. Updates on any part can/will brake the link. Best is always to brwose to your main instance URL: https://compnayname.atlassian.net, then browse to your space and the information you need…

Hi @Julen Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this is important to ensure you aren't…

Hi @Peters, Loes (Lloyds Bank - Nederland) You already mentioned that can use the 3 dot option, this provides the Version History option, you can also compare version there and see what changed. In Live documents changed content is published directly. So for me it's a choice when to use a live doc, I mostly use this for…

Hi @chandra mohan dasti Ia always suggest to not keep bookmarks to spaces or content in space directly, as bookmarks can be broken based on updates. Best is to keep a man bookmark to the Atlassian instance and browse to the needed location.

Hi I replied on this mentioned, post and this function has never been in the system, so mentioning that it is removed is incorrect. Preventing tickets being created, is by adding mandatory fields on the request, but this still doesn't prevent tickets with wrong infomration, this is based on the questions you ask and the…

Hi, It seems it is not possible anymore for a champion to move a post to another part of the forum. Like a post that highlights an app from a vendor to the app section of the forum

Hi @Oredata Support , Do you want to add a new mail account, for auto tickwet creation? AS these are the images you are showing, or do you need to add a customer to the space, so this customer can acces the JSM portal to make requests? If this is the second, then go to the space itself, not the space settings and in the…

Hi, An Active Sprint board display order is independent of where issues sit or how they are ranked in the Backlog view once work starts. When an active sprint starts, issues appear in the "1st" column sorted by rank. However, as soon as you drag cards across columns (like "In Progress" or "Done"), Jira groups and sorts…

Hi, Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically…

Hi @Ales Urban Welcome to the community Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this is important to…

Hi @Giovana Oliveira Brunacci Welcome to the community Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this…

Hi @Martina K Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this is important to ensure you aren't…

Hi @Aisha M As mentioned remove the order by from your filter. Refresh your board andc in the filter details enable rank. Also make sure you have the permissions; 'Schedule work item' and 'Edit work item' for the work item you want to move.

Hi @Niklas Malmberg @James Gamble is correct on making the rule scoped to both spaces, this can only be don in global automaton, by a Jira admnistrator. But most important and essential is the actor of the rule, this actor needs to have a JSM License (be agent in the JSP space) and have the relevant permissions to be ble…

duplicate

Hi @Najat ALLAM Where did you make a request, internal in your organisation or via Atlassian Support? This as this issue seems to relate to your instance. You now have created a post on the Atlassian Community forum, Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian.…

Hi, To make sure original estimates are filled both @Gor Greyan and @Viswanathan Ramachandran are right. Based on your response, you need to achieve some work, as this would require all spaces to be company managed. This is a you can't use the mandatory option on managed spaces as the admin could remove mandatory options…

Hi @Matt Riti (Omnicom) Can you provide some more details on what you want, share some screenshots? Are you referring to the List view in a space, work types of the same level can't appear in a stepped way, as they live on the same level Otherwise you should reach out to the vendor of JXL sheets if this is possible, as you…

Hi @Stuart McMorris , I see you point, but I also see the downside, that when anyone starts a new work item a draft is made, loads of people leave on not creating a work item and then you will be left with possible hundreds or moere draft issues. This would cause admin effort again to remove all outdated or useless…

Hi @lucas.van.der.leest Welcome to the community. You could use a different JQL for this. project = IDISED AND status = "Waiting for Customer" AND NOT status CHANGED AFTER -14d AND (labels IS EMPTY OR labels NOT IN ("WFC_2W_SENT"))

Strange a I can reply on your reply here, but not in the post I shared.

Hi @akawaq biru Are you the org admin of the instance and can you access the admin section of the instance on admin.atlassian.com? Otherwise reach out to the instance admin or your IT department if this is a company site. If you can't reach out to an admin or otherwise raise a support request via,Atlassian Billing,…

Hi @bruno Fod4 Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this. To get this resolved, please follow these steps to create a support ticket: Open a browser in Incognito/Private mode (this is important to ensure you aren't…

Hi, On post I commented and the original poster replied, I can't reply on their comment, there is no reply option.

Hi @Donna Bates Is the user who is responding in the issues also a customer on the space and possible in the same Organization. This behaviour seems to apply on this, as then the SLA is not triggered, based on that the action holder is also a customer.