Marc -Devoteam- Community Champion

Hi @Justine Lions The Approvals section is only available when an approval is required in a workflow. So there needs to be an approval required on a status in a workflow to have this section on an issue. See these documentation links on workflow approvals; * set-up-approvals * add-an-approval-to-a-workflow 

Hi @Dave Furlani More info can be found in this KB article. access-smart-values-for-forms-and-form-fields 

Hi @Brian Mertens These field are mainly created based on the template chosen to setup a project. If you don't use them you can delete them from the system. You could always create fields like this again. Just make sure to check the context of the fields before deleting, it might that default values are set and that the…

Hi @Steeve P_ This is indeed a simpler idea. The request is still the same and you can differentiate by value (in the SLA as well and reporting) Other thing I want to provide you with is to look at the requests on the portal. Why is the same request used for operation and assists, what differentiates them. Think on this…

Hi @Mick Szucs Then there's currently no possibility to adapt the services in bulk. See also, https://jira.atlassian.com/browse/JSDCLOUD-10569 You can even find more requests based on the services schema.

Hi @Tarik Userli Can you provide the details I asked and the details of an object from assets?

Hi @Mick Szucs Unfortunately not, as Services is a locked schema in assets and there is no option to run an import via csv or json on this. You could try the API: https://developer.atlassian.com/cloud/assets/rest/api-group-aql/

HI @Salvatore _Sax_ Cammarata I don't this this is possible as Forge is the platform to build apps, not for making single web request. You could ask your question on the developer community; https://community.developer.atlassian.com/ 

Hi @Mehdi Mrad No hierarchy is based on the Epic Link field or Parent field if you have an issue type above Epic in the hierarchy. Issue Links are only for dependencies, not available for hierarchy purpose.

Hi @Yehuda Dembsky Go to the JSM portal, in the top right corner select "Customise". Choose the option: Edit Page Layout, hover over the page banner to the side, until you see the word section appear, this should also give the options the order the section up or down and visibility option. Click the visibility option o…

Hi @Alain Beaulieu You results in JQL depend on the setup of your SLA's They also only work in combination with JSM projects. Example: If you Time to Resolution sla is set to 24h. JQL: Time to resolution" >= elapsed("1h") This will result in all issues where the SLA is trigger on and will show all the issues where the SLA…

Hi @[deleted] Welcome to the community. What are you trying to create in the Jira side a work item (issue) or an alert?

HI @Steeve P_ In my opinion switching Issue Types in a JSM project is a bad thing. Then its better to try to educate the customer ti you the correct request type on the portal. Switching issue types is always bound to provide a headache

Hi @Darryl St_ Pierre To be able to benefit from this option, enable the feature Incident management on the project. https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/ 

Hi @Truyen Compton Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same.

Hi @Steeve P_ That depends on the workflow related to the issue type. To switch between issue type the workflows need to be exactly the same. If this is the case the field Request Type will be empty as there is no such Request Type configured. If you would nee to to have the same option for Request Type when switching…

HI @Truyen Compton Welcome to the community. Create an automation. Trigger: Field changed, on field Sprint Edit Issue: from the dropdown, select the field "Flagged" and set the value to "Impediment"

Hi @Sascha If you view a created issue via Jira API the widgets is there a differentiation to be made from where the issues where created? If this is there, we could make an automation rule that when an issue is created, makes an api call, from the response we could ge t the correct information and stor this is variable…

Hi @momo adc How is you board configured, what is the filter that is used on the board? This could impact the JQL you could use in a quick filter. But as you mentioned the field value could be empty. cf[118030] (reviewer) = <user> AND status = "in review" AND (("reviewed by" != <user> and "reviewed by" is not empty) or…

Hi @Tom Kiliulis This is not ootb. But options from a 3rd party app. This app: https://marketplace.atlassian.com/apps/1214971/handy-macros-for-confluence-status-dropdown-formatting?tab=overview&hosting=cloud Is you Confluence page set to full or fixed width, this could be related. If this is the case or other, raise an…

Hi @Afonso Alves Welcome to the community. This documentation should help to set this up: https://docs.rapid7.com/insightappsec/jira-integration/ On-prem instances pof Jira can't be used!

Hi @Tom Kiliulis How did you configure the button, via an ootb macro or 3rd party app macro?

Hi @Anandhi Arumugam _Cprime_ Ootb this is not an option, but there is a 3rd party app you could tyr, google-maps-for-jira Article based on this app: https://community.atlassian.com/forums/App-Central-articles/Mark-your-Jira-issues-on-Google-Maps-easily/ba-p/1524749 But you might tried this one already.

Hi @momo adc As I mentioned is the field "reviewed by" always populated or. an it be empty Can you show the board config and the filter used on the board?

Hi @Patrick Schüßler _yasoon_ Can you showcase your current solution with MS Teams and incidents, what is the setup. We might can figure out a solution for other request types as well.

Hi @infosys.ni.natarajan When you create a dashboard gadget, this is placed on the dashboard you select on creation. After creation, use the "Dashboard" option in the main toolbar to go to you Dashboard and see the gadget on this dashboard. Create gadgets are based on the gadgets that can be placed on a dashboard, and…

Hi @Yehuda Dembsky This is possible. See also https://jira.atlassian.com/browse/JSDCLOUD-2488 You will need to the top banner.

Hi @momo adc Or change the JQL to (based on that the field "reviewed by" is always populated): cf[118030] (reviewer) = <user> AND status = "in review" AND ("reviewed by" != <user> or "reviewed by" is not empty)

Hi @Jonell Dela Cruz So there is something not correctly set on the side of the mail. You should go over the settings on this mail address, as other mail addresses do work.

Hi @infosys.ni.natarajan Please show the configuration and the steps you are taking to what you want. I can see if I can reproduce this or what is missing.