Marc -Devoteam- Community Champion

Hi @Britney Welcome to the community. See this rule as an example.

Hi @Saidamir Kobiljonov Welcome to the community. What time tracking tool are you using the default Jira time tracking or a 3rd party app from the Atlassian Marketplace.

Hi @Antonia Is there anything stated in the mail source, when looking into this in outlook? It seems an issue in Outlook.

Hi @Matteo Marzotto Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Jamie H Welcome to the community. This article might provide you with some guidance. follow-the-sun-support-with-jira-service-desk 

Hi @Matteo Marzotto Welcome to the community. This is not possible. You can watch ad vote for the feature request, that is open on this topic. JSDCLOUD-5636 

Hi @Aldona Akkermans No there is no option ootb to prevent this. You could look at 3rd party app, based on email handling, like Email this Issue.

HI @Antonia No, sending directly to the email address of the JSM project will create a new ticket. If in the subject the ticket key is stated, just like in an email received when a comment is placed or status changed, the content of the email will be added as a comment.

Hi @Dominik Boehm @Michael F Kelly Jr solution will work, but this gets all related work items/issues. If it's related to sub-tasks only, use the branch on sub-tasks option.

HI @Darryl Lee I found a solution your pointers helped. I will write an article on this on the community. Thanks.

Hi @Suporte NetServBrasil What upgrade. Cloud is updated continuously and the fields mentioned have always been locked. So this can't be the case right now. Can you share what their integration setup is and the API calls they are making and which error(s) they are getting?

Hi @Chirag Boghani It seems like a permission issue. Contact you Jira and/or Confluence admin to check the customer permissions on the JSM project and the Confluence permissions on the KB space and the global permission in Confluence based on JSM customer settings

Hi @Kenny Grant Yes you would need to get the data out first.

hi @Murat Sahan Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Suporte NetServBrasil What are the intentions of the team, these fields can't be unlocked. These are system fields and not editable.

Hi @Darryl Lee Thanks, I will look into this.

Hi @MQSquids I found some info. "What is nextPageToken? The nextPageToken is a continuation token used in Jira API since we use cursor-based pagination. It allows users to fetch the next set of results when the current page is full or when there are more results to retrieve. This approach replaces traditional offset-based…

Hi @Ivan Geeraerts So you have integrated with an IDP, Microsoft or other, the admins on that side should be able to set a phone number of the user, this should be synchronised to the Atlassian side.

Hi @jeroen_wilmes As you mentioned to @Trudy P Claspill Are the users having a Jira license, yes, if being granted the right permissions they can now see issue information. If you have created a dashboard and this dashboard uses Jira filters, make sure that the filters are visible for these users. If the issues are from…

Hi @jeroen_wilmes As @Trudy P Claspill mentions, is correct. A Jira dashboard can only be seen by licensed users. Just customers (JSM terminology) can see the help center (portal) to raise requests, that's all then can see. For issue details on any type of project a license is required. Or you can look at 3rd party apps…

Hi @Amro abubaker mohammed ahmed Welcome to the community. You company can buy credits and you can get a discount on the exam on a re-try (if you fail) There are no promotions on Atlassian exams, only if Atlassian decides to give a discount in a period of time, but these are not stated anywhere, so they are random.

Hi @Carly Scarlato No it doesn't the user requires a license. P.S Atlassian Analytics is only available on an Enterprise subscription.

Hi @Omkar Rajale As @Trudy P Claspill mentions this should have happen on creation. Can you check the context of the field Story Points is there a default value set?

HI @Duncan Girvan There are no options to change the statuses used within alerts. Statuses are not customisable or to be removed or new ones added. You can add or delete tags on an alert by using the API. https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-v1-alerts-id-tags-post

Hi @Stark Jürgen Then you need to look into 3rd party apps on the Atlassian marketplace. these can provide the jql options you are searching for.

I love the PIR template.

Hi @Stark Jürgen If you are using only native Jira functionality then you will have to create a filter like this with the explicit issue keys for the Epics you want to include: issue in (<comma separated list of Epic issue keys) or porfolioChildIssuesOf("<first Epic's issue key>") or porfolioChildIssuesOf("<second Epic's…

Hi @Valueit Welcome to the community. This thread might help you to get further. https://community.developer.atlassian.com/t/rest-api-what-is-the-correct-scope-required-to-create-an-issue-in-jira/78270 

Hi @Clare Lawson On the Tempo status page it states this maintenance is from the 10th till the 17th. https://status.tempo.io/ 

Hi @Brian Richardson How is the sprint board configured? Is the "done" state of the workflow mapped to the last board column? Issues in a sprint are only considered burned if the last column in the board is based on a status from the "Done" category, so a green status.