Marc -Devoteam- Community Champion

Hi @Sean Perry You could use Confluence automation to create an Epic work item in a project and specify the information the Epic needs to contain by default in the automation rule. You can't specify another work items as the source of the new to be created work item. What do you want to achieve in relation to question 2?…

Hi @FrancoB If you are looking to change the default configuration of the comment visibility with Automation for Jira, this isn't possible. The only solution is to do this manually.

HI @Krishnananda Honnavara Welcome to the community. Please share more context in the from of screenshots etc, what are exiting customers seeing and new ones not? So you project is not open and only users granted the role Service Desk Customer can create requests? And you have linked Confluence space, that is limited to…

Hi @Joshua Bennett The Trigger should be Object, note this trigger can only be use on a global operating rule and the rule needs to be setup from the Automation Global Administration So you need to be a Jira Admin to setup a rule with this trigger type.

HI @abhishek Welcome to the community. To set a multi-user picker custom field in Jira via the API, you need to use the accountId of the users, not their names or display names. The field value should be an array of account IDs. { "fields": { "customfield_XXXXX": [ { "accountId": "user_account_id_1" }, { "accountId":…

Hi @Taryn Lachter You can remove this from the custom notification on the project, but this will be for any customer creating an issue, via the portal or email. A workaround is to disable this customer notification and create an automation rule that will send out an email based on issues creation, in the automation rule…

Hi @Bentley_ Andrea Yes only a Jira admin can change the scope of an automation rule, to have is set on multiple projects or all projects. The Jira admin can go to the setting Global Automation in the System part of the Jira administration. there the Jira admin can see all the automation rules in the system. The admin can…

Hi @Oksana Kolesnyk So As @Bill Sheboy mentions, place the JQL: type in (Story, "Tech Task", Task, Sub-task) In the scheduled trigger and remove the condition from the rule.

Hi @Ralf Fehling As you are on DC, see this article: https://community.atlassian.com/forums/Confluence-questions/How-to-find-all-user-defined-templates-in-confluence/qaq-p/2078772 

Hi @Taryn Lachter What is you exact question? What dou you want to limit?

HI @Dave Nunn In automation yo indeed can't reference custom fields based on using the lookup objects action in a rule

Hi @Jake Howard Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @RA Welcome to the community. Looking at the impacted tomcat from 9.0.1. to 9.0.99 and Confluence has version 9.0.98 bundled in the package, I suspect yes it will be impacted.

Hi @Jake Howard Welcome to the community. The incident Management feature is only available for Premium and Enterprise plans. The API call to create an incident is: https://<site-url>/jsm/incidents/cloudId/<cloudId>/v1/incidents/<issueID>

Hi @Apryl Harris On your questions; * This will require a marketplace app, this is not native in the product. * This can be done manually, also see CONFCLOUD-80523 

Hi @Khalid El-Bialy Welcome to the community. Try using, issue."Current Maturity Level".value.replace("L1","1") Or try {{issue.myCustomField.value.asNumber}}

Hi @Mitesh Mistry Welcome to the community. In your automation, in the description field. the first line should be be {{issue.description}}, this will make sure the original description is retained, then add your content that you want to be in the description as well.

Hi @Krzysztof Drzyzga Welcome to the community. Which version of zephyr do you have, the latests one as seen on the marketplace, with issue types in Jira? then this could be done, but this is bad practice a test is valid for the time it serves its purpose a test execution is transitioned based on its outcome

Hi @tzuhwii Sub-tasks and there status is visible to the agent on the parent. There are no options for tooltips or on-screen instruction options. Also in relation to the automation, you will frustrate the reporter as they will get a notification the issue has been resolved and then they could receive an email (if customer…

Hi @川目 沙英 Have you created any services on the JSM project?

Hi @川目 沙英 See this KB article; https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/ 

Hi @tzuhwii Yes, this can be done in automation, but the question is why? It's better to use the solution to not be able to make the transition at all. This saves an automation action and in my opinion the automation solution will be more frustrating for agents as they think they resolve an issue and then it reopens due to…

Does the webresponse body have any accountid information that can be related to the Atlassian Account ID? I don't think so as you are accessing the Azure AD API Please provide an example of the webresponse.

Hi @Bharat Kumar Bondalapati Yes it's time consuming, but this is a solid solution. Your solution would be way more intensive to keep in line. You would always need to to update the single select field with a new option and on the Assets side, update the automation. and it's bound to fail some time, due to typo's in any or…

Hi @Tim Finch Welcome to the community. You would use an advanced JSON action to do this. Store your values in a variable. Then edit the multi select field by using the more actions, to use JSON. Example, I did this on retaining the already available fix version; { "update": { "fixVersions": [ { "add": {"name" :…

Hi @alan.kehoe Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Bharat Kumar Bondalapati As suggested by @arielei this is the solution, keep it simple. The way you suggested just creates overhead with an extra field and would require automations to achieve this. while the solution to just use the assets field will solve the issue right away.

HI @Sofiya Gubatska Welcome to the community. Synchronisation means information is kept in track on both sides, so no this won't solve your issue on storage usage and location. You can store you file on SharePoint and in a Confluence page set a link to the document on Sharepoint. This will require your SharePint location…

Hi @Myles Boyd You could look into automation and use a web request to update the related work item.

HI @Elsa Österberg Welcome to the community. I see this a a browser issue, not the application.