Marc -Devoteam- Community Champion

Hi @Dan Langenberg Welcome to the community. Have you considered dedicating a Request Type to each email? You can use this field for filtering, dashboards, and more. How This Would Work: Each incoming email address would be linked to a specific Request Type in JSM. You can then filter tickets using JQL, dashboards, or…

Hi @Alejandra Martin Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Trevor de Souza What are the roles for people on the assets schema? Are all pepole who can action tis, at least in the developer role?

Hi @Richard Weaver Welcome to the community. No this is not an option per user, a subscrition plan is for a product not on users. So you can have Jira Premium, Jira Service Management Standard and Confluence Standard for example. Otherwise you can stay on standard and browse the marketplace for 3rd party solutions on…

Hi @Matt Allen I think it's best to reach out to Atlassian Support, might be an instance issue

Hi @Brandy Richbourg Are you using the default provided email address from Atlassian or have you connected another email address? If the email inbox is in Office 365, it might be because an attachment on the request is larger than 2MB, see resolve-email-channel-problems-in-jira-service-management-cloud

HI @Sebastian Santoyo I missed this on you first screenshot the field message is, it's already on the work item view, Whay if you open an issue with the request type (Documento(s) entregable(s)) and then press the 3 dots in the issue and choose find my field?

Hi @Daniel Ogulnick What field is used on the portal to show version numbers, is the Fix Version, Affected Version or another field, like a custom field?

Hi @Josh Brown Welcome to the community. Use automation for this. use a schedule trigger or manual if you want. Use a lookup issue action and then pist the results to the slack channel. Also see this post, Sending-filter-results-to-a-MS-team-channel-using-Automation 

Hi @Functional RTE No Free is no Guard Subscription. You will need to edit the policy and add the members. I see that there are zero members in the policy

Hi @Harry Mora Welcome to the community. This feature is only available on a premium tier subscription. See https://support.atlassian.com/jira-service-management-cloud/docs/create-a-chat-channel-from-an-incident/ 

Hi @Asmaa Elsayed Do you have a cluster setup, I mean do you have multiple Confluence servers running or do you only run a single instance?

Hi @Julia Watson-Clarke You could automation in combination with custom field for this. Create a multi line text field, set a default value and place this field on the create screen of the work item/issue type. On the dit and or view screen use the normal description field. Create an automation that on issue creation…

Hi @Thanh Truc Le Based on the error it seems that you don't have an account on Jira and therefor you can't connect to Jira Or you MS tenant admin is not allowing htis.

Hi @NGO These are your only options with email its all or just a part. In my opinion email forwarding is bad practice. Why are people not sharing the requests, so that they become request participants and are avble to comment directly.

Hi @Alejandra Martin On filters use the plus sign and then you can see "My defaults", "Filter defaults" or "System defaults" Based on Filter default you can set the default columns of a filter. Users can still change it, but when using the filter again, it will default to the filter default setting. Favouriting is a…

Hi @Beauvois Sebastien Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @FS TUNNEL-Equipe Mgt Nope, requested doesn't means it will be implemented.

Hi @Beauvois Sebastien You can find the steps here, manage-two-step-verification-for-your-atlassian-account * Yes * There is no mention of MS Authenticator, you could contact Atlassian Support on this. * To enable tis option, you need to stop Jira and adjust the startup parameters. *…

Hi @FS TUNNEL-Equipe Mgt Welcome to the community. This is currently not possible, you can only create quick filters on the board. They will show results based on the values used in the tickets. You can vote and watch this feature request, JSWCLOUD-8095 

Hi @GADIGEYYA MALEMATH Create an automation rule that based on the Fix Version will populate that field. If you have multiple Fix versions, I suggest to use a lookup table in the automation where based on a version name sets the correct value in the field.

Hi @Ashley Robson You are showing the properties. Just select the status in the workflow and then there should be a view of the status on the right. There should be a checkbox before: Add Approval, is that enabled, if yes, what is the configuration (select) the configuration option Please provide that screenshot?

Hi @Filipe Paixao De Lima This mesage is from an automation rule that executed on the issue. You will need to see the automation section on the issue and see which automation rule this cold have been. Then you need to review the automation rule, might be the scope of the rule is wrong, as it might be not intended to run on…

Hi @Muammad Faizan Iftikhar You will need to create a multi select field for this.

Hi @Eran Roiter If you use Jira and NOT Jira Service Mangement, you can configure a Jira Mail Handler. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 

Hi @GADIGEYYA MALEMATH Welcome to the community. Within ootb functionality to create a version no new fields can be configured.

@FS TUNNEL-Equipe Mgt Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

If this doesn't work for your site @jalenwang(王一欽) Best is to contact Atlassian Support

Hi @Ashley Robson Please select the status "Waiting For Approval", is the checkbox "Include Approval Step" checked, if so what is the configuration look like?

Hi @Ashley Robson Can you provide a screenshot of the workflow and the status where the approval is configured?