Marc -Devoteam- Community Champion

HI @Dimitar I_ Dimitrov Currently this is not possible. See this KB for work around options, disable-or-remove-inactive-jira-users-in-bulk-in-jira-cloud You can vote and follow the open feature request for this, JRACLOUD-30708 

Hi @Dimitar I_ Dimitrov As mentioned by @Walter Buggenhout , choose the app JSM and select the role User, this will exclude customers, as this is a different role

Hi @Duong Phan Welcome to the community. Here in community, most of us are Atlassian users like yourself and we don't have access to your environment. Reach out to you admin of your instance and ask what has happened. Atlassian would not change this.

Hi @Simon Jackson What workflow is used for the Spike a separate WF or one already on the project? Can you create Spike work items on the project? Check the WF scheme which WF is used for type spike. Also still check the filter used on the board, as you the Spike work item is in the Work item scheme used on the project, so…

HI @Ranvijay Singh Welcome to the community. Try the following as pipe is a reserved character. {{agentResponse.split("||")}}

Hi @Simon Jackson Or check the filter of the board, as the backlog is in essence still a board, is the board filter including the work item type Spike?

Hi @Dan Solomon As @Howard Nedd and @Evgenii describe it's not about the quick filters on the board. Go to the board configuration and check the main filter of the board, this is where the issue probably is. If you don't have this option check with the project admin or a Jira admin what the board filter is set to.

HI @Howard Nedd I did not know this, useful information.

HI @Rafael Fernandes Are you referring to creating a Confluence page directly from creating a work item and using information from this issue? If so you can do this with automation and use the Publish new page in Confluence action. Within the action you can specify the space you want the page created and template to be…

Hi @Sebastian Santoyo Portal groups are used to organise your request types and make it easier for customers to find what they need. You’ll need more than one group for the groups to appear in your portal. " As @Mikael Sandberg mentioned they are not related to Requests in any way.

Hi @Edwin Welcome to the community. Here is the link to the documentation to configure-saml-single-sign-on-for-portal-only-customers Read it carefully, you will require Atlassian Guard subscription for this.

Hi @Eitzaz Haider Yes the Request Participants option is for users, customers to be informed on changes related to that issue. Organizations are to group customers and based on the customer sharing option set, * customers can only share tickets with members in the organization * share with members of the organizations and…

Hi @Antonia I can't seem to find any information around your question in the documentation with JSM an Confluence and AI. Might be a good question for Atlassian Support and the feedback valuable for the community

HI @Melissa Coon Option to try is to use a private device and see if it's the same. Then you can exclude if its a device isue or not. As I said, I can't replicate this in 5 different instances, so for me it has to be rthe device or browser or your specific instance. But if it's the instance all your colleagues should…

Hi @shiva kumar Gosul Issue history can be view in the history section of an issue, but you can only see the comment was edited. An alternative option, to get comment updates is Jira automation. Look at condition “Issue comment edited” and you can try some smart values like {{comment.body}} and {{comment.latest.body}} and…

Hola @Luis Alejandro Deobarro Navarro Debes ir a la sección "Elementos de trabajo" en la Administración de Jira. Allí encontrarás la opción "Conexión de datos".

Hi @mysoft mygst Email addresses could be blacklisted. But if you add the users with their email, they can't login as well, by going to the site and place their email in the login?

Hi @Mykhailo You administrator is providing you details on a 3rd party application that was used in your JIra, that has now become a paid version. And/or this 3rd party vendor had a free version, the vendor so decided to stop providing this free version. So you can contact the vendor or you will need to buy the paid…

Hi @Trevor de Souza Then the variable you are creating has no value, so this is why your receive a fault, as no action can be taken.

Hi @Matt Deimler Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Dang Quang You would need to add an xtra attribute to the synced information from Entra, this attribute needs to be user attribute. This to link the synced user from Entra to the Jira user, this can be automated,…

Hi @Joshua Robinson Please accept my answer as a solution, if my answer helped to solve your request. This will help other community member trying to solve the same. P.S. If the answer is very valuable to you, please share some kudos.

Hi @Filipe Paixao De Lima This can be an automation on the project or an automation on global level or one spanning multiple projects. You will need to automation rule acting. As the rule acts on the issue, but doesn't take any action.

Hi @Asmaa Elsayed If you are running with a proxy NGINX, APache etc.. In the documentaiton you need to disconnect, this or make a change in the config. ZDU needs to be reached via <host>:<port>

HI @Jari Warpenius That means, you need to ask an admin of the instance you are on to create the case for you. Only admins can create cases at Atlassian Support.

Hi @Antonia Welcome to the community.

Hi @Zohaib This is inline with using Atlassian Guard, so you need an Atlassian Guard subscription.

Hi @Agustín Pasquini How does your import file look like and are you using the system import?

So this is probably related to the not fully integrated forms bought app and the JSM And Yes I can reproduce this. Using the field on the request type, not in a form will not show archived version, but in from they will be shown. I found an open feature for this, JSDCLOUD-16509 or create a support ticket and see if this…

Hi @João Rita You can only do this via the API and call each object to get the information from the object, See api docs, https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-id-history-get