Marc -Devoteam- Community Champion

Hi @İclal Aslan Is best with such a specific question to reach out to the apps own community or support https://community.eazybi.com/ or https://eazybi.com/contact

Hi @Asier Vadillo You need to be Jira admin, go to the Apps section and there choose manage app, this will provide you with the audit log option.

Hi @Jedsada Rangsethienchai There is also an open feature request based on this url encoding not working in the Send Customised Email action in automation AUTO-1919 

Hi @Jedsada Rangsethienchai Welcome to the community. You should use the Send Email action in the automation rule, not the Send Customised Email action. Use <a href="{{issue.url.customer}}">Customer Portal</a> in the Send Email action If this is related to a Team Managed project, see this closed issue and check the work…

Hi @Samir Talibov Welcome to the community. Reach out to the account and billing support

Hi @Quang Kieu But this would be simple to test, ask you Slack admin to open up the tier and do a test. Align this with each other to execute the test to minimise the change the Slack API is open to all.

HI @Simona Pronat Welcome to the community. You can do this via Atlassian Support But you need to be an admin in an Atlassian Product or on the Atlassian Instance. Also check if there isn't an open issue already noted, see Atlassian Status 

Hi @Quang Kieu If you are not on one of those JSM tiers you can't use the action. And as you mention, the API method can't be used in your companies Slack environment. Then I don't see a solution for you, as the API is blocked at the Slack end.

Hi @Jesper F First suggestion is to use Jira Service Management for this. Other option is to set a context for the description field for the Story issue type. This needs to be done in the Jira admin settings. You can only set a single context for a single issue type in a single project. See this KB…

HI @Greg R Welcome to the community. This is not a bug, it's by design. Filter names as a best practice should be clean and simple and not be a description of wjat is found. I only use a description for a filter if the filter name would be unuseful or to long ot explain the use of the filter.

Hi @Andre de Castro The error means the too many versions are found based on the fuzzy search clause. Also see using-wildcards-in-jql-search-leads-to-errors Adjust your search to limit the results

Hi @Quang Kieu Welcome to the community. Requirements are in place: "This action is available only for Jira Service Management’s Premium and Enterprise plans, and it will run successfully only if the Slack channel is already linked to the incident." Is your JSM on the premium or enterprise tier?

Hi @Jonathan Porta I didn't know this from the linked work item section. "But it is not the case when you try to use the Linked issue field in a grid. In this case, only the ones from the same instance are shown. Same for reports, and same for API!" This is correct and as designed PIA, automation and reports can only use…

Hi @Steven Sutherland I think the issue is in the notation of the last condition set this as {{issue.Actual end}} or {{issue.customfueld_xxxxx}} (where xxxxx is the id of the field) Or If you set the last condition to be a JQL condition. "Actual end" is empty

Hi @Kate It seems you are using scriptrunner. I'm not a scripter, but thus blog article might help, send-email-with-attachments-stored-in-the-jira-issue-with-scriptrunner/ Or reach out to scriptrunner support, to provide you with help on this request.

Hi @Jonathan Porta Jira instances are linked via the application links option in the systems settings The Linked Issue section on a work item (issue) is only for internal linking. You can't use external links for automation. The only automation trigger that can activate an automation rule on an instance based on an…

Hi @Steven Sutherland Welcome to the community. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant…

Hi @Dominic Herzog Welcome to the community. Is there a 3rd party used for this functionality? Is so: * Check with you instance administrators if the app is still active/installed * Is the app license still valid? Or is this based on the default ootb options? As it seems (based on the tags on this question) you are not an…

Hi @Lieven Lannoo Welcome to the community. Best is to try the apps and see if they fit your needs or even book a Demo (offered by many app vendors).

Hi @Marcell Calero There is no API option on the Atlassian admin side to add whitelist/allow list options. There is also no feature request for this on https://jira.atlassian.com/ On the roadmap there is no mention as well. So don't expect it to be implemented (in time or ever)

Hi @Rohit Thakur Yes, according to the API documentation.

Hi @Jonathan Porta Al the actions you mention are only related to issue linking. This is not what the external link will do or has ever implied to do. External link option to reference information from outside the Atlassian instance. If you want more possibilities, you will need to look for 3rd party solutions, like…

Hi @Elba Ortiz Welcome to the community. What is your next action, you want to do? Service accounts are not so you cal logon with this user in the GUI, they are for automations or API actions. Actions you want in the system to happen, but not linked to an actual user.

Hi @Rohit Thakur Welcome to the community. All scopes mentioned in the API endpoint are required. So all these are needed: * read:jira-work * read:issue-details:jira * read:audit-log:jira * read:avatar:jira * read:field-configuration:jira * read:issue-meta:jira

Hi @Mohamad Elghawi This means the Atlassian user with the business email is listed as a user in both instances. In both instances with the administration section of an instance you need to review the users. From the 9 dots menu there will be an option Atlassian Administration, choose the correct instance and see the users…

So then you can have a smart values condition. {{now.diff(issue.new-custom-field).minutes}} less than 5 https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#--smart-values---condition 

Might be the issue is now on more browser then just Edge as stated in the current ongoing incident.

Hi @Dan Breyen There is an open issue with Edge, might be it impacts other browsers as well. The issue is active on Atlassian Status

Hi @Mohamad Elghawi So there are 2 Atlassian instances OMS STUDIO and moegg-jira So in both you are listed with your Atlassian account based on your company email address. Your last screenshot you are logged on to one of the Atlassian instances, but the screenshot doesn't tell which. You need to go to Atlassian…

Hi @Leonardo Grotti Welcome to the community. On https://jira.atlassian.com/secure/Dashboard.jspa multiple related issues can be found on searching using a JQL (summary ~ "image size*" OR description ~ "image size*" ) and project in ("Jira Cloud","Jira Platform Cloud","Jira Service Management Cloud","Jira Work Management…