Marc -Devoteam- Community Champion

Hi @Andy Christley @Lalithesh is right on using an automation based on summary, but if a users changes this, then this will fail. Triggering automations on Summaries is always flimsy. So my ask is is there a status in the workflow a work item needs to transition to before the work item can move to "In Progress"? If this is…

Hi @Akane This is an issue on your device not with the software. Are you sure that Jira is not running on your device, check you services. Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your device. This community is an open public forum.

HI @David Gregg @Nick _CodeCove_ is right. Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum. Atlassian Support can be reached via https://support.atlassian.com/contact/ Open this above…

Hi @James Anderson If access would need to be revoked, add and end-date of the users contract in the onboarding request. Base a filter on this, show this filter on a gadget in a dashboard, have automation in place to run a flow on a schedule looking at data field(s) and create off-board request based on work items returned…

Hi @Ait Benhida Fatimaezzahra Welcome to the community. This is not possible. This is in the Account Settings of a user, and only a user can modify these settings. A uses is always able to change their language settings in their account. This is the link for these users to…

Hi @Andy Christley What is the main action on cloning a work item? Is this the clone action or is this also already based on an automation? In the post you mention the start date is set based on transition "in progress", is there another status in between initial work item status and "in progress"?

Hi @Michelle Kirk Then this could be related to your instance. Suggest to raise an issue with Atlassian Support, on the topic, as this seems not to be a global problem.

Hi @wammo studio As @Gor Greyan mentions, you could raise this with Atlassian.

Hi @Michelle Kirk I can't reproduct this. If I filter an onbjectand then navigate away to another object or even to another schema and I return to the schema and select the object type, the filter is still active. Can you try an incognito window or another browser or just clear your cache and cookies.

Hi @wammo studio There can't be work item type with the same name. It could be the old (existing) type had a trailing space.

Hi @Satish Uppin If it opens in mobile, there is no issues, but if this is on browser it could be network related. Xray+Cloud]+Which+IP+adresses+need+to+be+whitelisted+in+order+to+use+Xray 

Hi @Julie Salamone It's not about projects being inactive, if you or any other user is not loggining in to the site for quite some time the site will be deactivated. This is in the guidelines on using a free instance, see the link I shared for more infromation.

Hi @Mariam Hovhannisyan See following KB articles on things to check; * troubleshooting-slow-stuck-notification-issues-in-jira-or-jira-service-management-server * outgoing-smtp-not-sending-out-mail * health-check-mail-queue * jira-notifications-piling-up-in-the-mail-queue-due-to-smtp-server-infinite-timeout-setting Most…

Hi @Emma Tennyson What kind of login error? But here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need…

Hi @LAN YUN WANG Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't access instances or grant access to instances. Not even official Atlassian Support will honour such a request. You will need to contact an admin of the…

Hi @David Dias Asselino Welcome to the community. Have trie another browser or an incognito window. If this help, clear your current cache and cookies.

HI @Jeroen van Kalsbeek This can't be done in a single rule, this as you would need to branch within a branch and this is not possible. See this post with the same requirement, https://community.atlassian.com/forums/Jira-questions/Automation-rule-to-edit-the-work-items-linked-to-the-work-items/qaq-p/3184356 This is because…

Hi @Kevin Mario I don't have the issue. I see this s in a JSM space in a queue and using the "open work in sidebar" option in an isssue. I have tried this in Chrome and FF, but field with stays the same. Are you on the latest browser version, as it is something with the browser, not the application. I have tried it in…

HI @Satish Uppin That error has been resolved and is in no relation to the testing board. Only Test detail could have an issue. If you think this is still related to your instance, reach out to Xray support.

Hi @Satish Uppin Try another browser or incognito window, if this helps, clear you cache and cookies. Other question is Xray coverage enabled on this space, check with the space admin, or Jira admin

Hi @Paul Dorsch Only Org admins, site admin or product admin can create support requests. It seems like your permissions on the instance you are using have changed for you. Here on the portal we can't grant access to instances. This is a public community forum for users of Atlassian product to help each other, but we can't…

Hi @Kevin Mario Welcome to the community. I can't reproduce this, my sidebar with stays the same, try another browser or incognito window. If this functions normal, clear your cache and cookies.

Hi @Amandine YON What do you mean by Atlassian Authenticator, there is no authenticator App from Atlassian. If you mean adding your phone as 2FA option, see this KB article. https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ If this is not functioning, Reach out to…

Hi @Shakira Davis Heath What do you mean end user? And as you mention forms on what type of space is this, JSM or regular Jira space? To create issues on a regular space users need a license, not for JSM this can happen via a portal and users will receive conformation by default (except if this customer notification has…

Duplicate post, see https://community.atlassian.com/forums/Jira-questions/How-do-I-get-my-payment-card-accepted-again/qaq-p/3269941 

Hi @Luke Verheyden No you don't have to do the setup agian. This is described it you use this KB and don't have this setup yet, as this a prerequisite.

Hi @Gor Greyan The behaviour with sub-tasks attached by @Duc Thang TRAN is correct I have the same if a sub-task is part of a Story or Bug, as a sub-task inherits the sprint value.

Hi @Duc Thang TRAN This might be that this occurs if future sprints are already made. Yes, this is the case, tested this.

Hi @Julie Salamone Welcome to the community. Here we are a user community populated mostly by customers of Atlassian, like you. We don't have any access to your account or subscriptions to help you directly. Were you using a Free subscription? When was the last time you accessed the data successfully? If you were using a…

Hi @Gor Greyan Are you in the role "Administrators" in the space or in another role or multiple roles? What permissions do theses roles have?