Marc -Devoteam- Community Champion

Hi @Kristine Sube Welcome to the community. A playbook has an execution log this displays the duration of the playbook, also see documentation https://support.atlassian.com/jira-service-management-cloud/docs/run-a-playbook-and-view-outputs/ There is no option for measuring playbook steps.

Hi @Ioannis Kampouris You could use Jira automation to use web request option to get information from salesforce via the salesforce API Or you can also look at 3rd party integration that connect Jira and Salesforce. https://marketplace.atlassian.com/search?query=salesforce&product=jira&hosting=cloud If you want ot connect…

Hi @Adam Vatterott Welcome to the community. You can manage personal email and in-app notifications through their "Personal settings," and can subscribe to specific issues for more focused alerts. These are under the users account setting and product settings. Administrators can also configure project-level notification…

Hi @Antonin Moinet An agent you create shold be accessible for any Confluence user. This by selecting Rovo and then select the Rovo button with the down arrow to switch to another agent. Permissions can be set on an gent, but these are not for use, but for edit, delete and manage.

Hi @Abhishek Chauhan Welcome to the community. Here in community, most of us are Atlassian users like yourself, not (necessarily) employees of Atlassian. We don't have access to your environment. This community is an open public forum. Atlassian Support can be reached via https://support.atlassian.com/contact/

Hi @Jalesa Rogers The suggestion made by @Matteo Vecchiato , you will need to gruop your customers in a Group or Organization for this, to make it easier to manage

Hi @keerthika Narra This seems not to be possible regarding still open feature request, JRASERVER-40193. Currently you could look at a 3rd party integration to make this possible, like custom charts

Hi @Richard N_ I can tell you that this is not possible. I don't see any options using Confluence automation, as there is no trigger based on a DB change.

Hi @ibtissem cherni Welcome to the community. As @Duc Thang TRAN mentions, the parent field is mandatory on creating an Epic. Your call you are making in the API doesn't contain a value for the field Parent. The reason why you get this message is related to the create condition on the workflow or related to the Field…

Hi @suzuki As org admin of you cloud instance you need to add the product Confluence, you don't need a separate site for this. https://support.atlassian.com/organization-administration/docs/add-a-new-product-to-your-organization/#Add-an-app-or-collection To add Confluence to your org, you need to be org admin. Also see…

Hi @Vitheya Monikha Can you access, the User Management section via the cog wheel in the right corner, do you see this option? If you are open the User Management and find yourself in the user directory, and on JSM grant yourself the agent license. If you can't you need to reach out to a user, site or org admin of your…

Hi @Vitheya Monikha You need to grant your own account the Agent permission in Administration User Management.

Hi @angel.garcia_ext Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request. This will help other community member trying to solve the same or provide them with a work around P.S. If the answer is very valuable to you, please share some kudos.

Hi @Tomasz Karliński For me personal it would be the question, why aks/store salary? Isn't this GDPR information only for the employee/manager and HR? I would not store this in Jira. As a solution you could create a linked task where issue security is set or create a different project where this task lives and issue…

Hi @Matteo Vecchiato Behaviours can do this, but they don't work from portal side. They only work when an issue is created from then backend by an agent.

Hi @田中優貴 So you the attribute Owned Asset is a referenced object to another object type in the same schema or other schema. On the import, how did you configure this, what are the settings on the import you made?

Hi @Caitlin Wintaur The useful nes of this option in plan is to show dependencies based on items in the plan. So in my opinion even "Done" item are useful to see if there is no progress on other items that where depended on this now "Done" item. This could help a PO or SM to see if re-planning is needed, that how I see…

Hi @Aaron Taylor You need to reach out to your Site or Org admin, might that that have cancelled the app subscription or the bill has not been paid. If you are not in the mentioned levels you can't fix this issue.

Hi @angel.garcia_ext You could look at Custom Charts for Jira -Reports, Dashboards, Graphs & Tables

Hi @angel.garcia_ext This is a duplicate of your earlier post, https://community.atlassian.com/forums/Jira-Service-Management/Import-Dashboards/qaq-p/3137867 

Hi @angel.garcia_ext Jira has not ootb function to export a dashboard, you need to look into 3rd party integration opportunities. You can alwasy make a screenshot off course.

Hi @Juan Cruz de Urquiza Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. images that show your complete rule. 2. images showing the details of any relevant actions/conditions/branches. 3. images showing the Audit Log details for the rule execution. 4. Explain where the issue…

Hi @ntt_guruplar To expand on @Karan Sachdev answer, you will need to be Jira, Product, Site or Org admin. Regular users can't raise issues at Atlassian Support, you could also contact one of your admins to raise the issue for you.

Hi @Christophe Favoreel Welcome to the community. The image shown is based on a JSM project on DC, not on Cloud. This option is not there on Cloud, also see this feature request and the comments in it, JSDCLOUD-12645 

Hi @Bidner Wolfgang What action did you take, did you open a page made with the old editor and converted this, this only applies to this page. When converted the page editor is the new editor, this applies to any user who has edit permissions for this space/page.

Hi @Taras Boianovskyi Welcome to the community. You could achieve this cloning the ticket, this will mean it retains the same work item type. Other options are via automation, see this KB article, how-to-sync-comments-and-copy-attachments-between-linked-issues Or see 3rd party solutions, like elements, exalate or…

HI @Alina Kurinna _SaaSJet_ They are already using a 3rd party app, Clockwork as shown in the screenshot.

Hi @jeroen_wilmes In my opinion a workflow complements a process a needs to serve team members/stakeholders to show an issue in an identifiable and meaning status. Ig you think that in relation to your process and WowW and extra status will help to enrich the process, my advice is to do this. The same usually applies in an…

Hi @Dan Allenby Your questions are BI related, Jira is not a BI tool. You could use the API to get the information you require or look at the marketplace foor apps to export you information to a BI tool. The API and or these tools can get historical data from Jira, this can't be done with JQL. There is a tool for a purpose…

Hi @Wilian Geanino Santos Welcome to the community. First of all the time tracking is based on a 3rd party app, looking at their documentation there is no integration with automation. Also there is no option to define who the workers are and when they write time or do this a single time or multiple times. Also API options…