Marc -Devoteam- Community Champion

Hi @Jader Peixoto Volkmer Disable the checkbox "Executa uma ....." As you JQL finds issues not updated in 30 days in a certain status. If that checkbox is enabled only issues updated since the last run of the rule will be executed on, and this is not the case based on your used JQL

Hi @Hari Krishna This does require a 3rd party app for embedding checklists in the instance.

Hi @Scott McDonald Based on the action that the Team field is, an automation rule could be triggered. Trigger could be: Field Value Changed Then crate a web request action to create an alert via the API https://developer.atlassian.com/cloud/jira/service-desk-ops/rest/v2/api-group-alerts/#api-v1-alerts-post 

Hi @_크로노_SE_장운영 Is this in relation to a Team Managed project? Did anything change in the permissions, workflow or is issue security set? Also see https://jira.atlassian.com/browse/JSDCLOUD-14366 

Hi @Ravi Welcome to the community. Yes, this can be done, but if users want to access the portal, then they need to login with this account If they are also a customer with their own account, and login, they can't see the tickets, as they are not the reporter. Better solution is to create an automation rule and add the DL…

Hi @Thiago Muniz This view is of the work item card on the board, Why is the attachment field part of the card view on the board. How does it look inside the work item itself?

Hi @Ben Whiteley In the lookup, can you change the smart value from: objecttype = "Employee Laptops" and Key in {{issue.customfield_10720}} to: {{#debug}}objecttype = "Employee Laptops" and Key in {{issue.customfield_10720}}{{/}} This will also do a log action on the AQL. What is the result? The resuls should be like…

Hi @Toby Hunter What is the result if you do this JQL in Jira itself. Is the scoped token based on your account or a service account?

Hi @Canaan Gardner Log into JIra. OP a new browser window and paste URL: https://<INSTANCE>.atlassian.net/rest/api/3/project/search What is the result?

Hi @SaiGanesh If you have answer, can you please share it.

Hi @Eda Aydemir @Matteo Vecchiato is right. The owner of the site is billed. And this can't be configured If you want to split the cost your company should bill the other companies using the product.

Hi @Toby Hunter When using which call, via the JSM API or Platform API. What are the calls you are making?

Hi @Ben Whiteley Can you add a log action Use smart value {{issue.customfield_10720.key}} Does that give any result? Is customfield_10720 an assets custom field?

Hi @Toby Hunter If you use a scoped token, these scopes are needed: * read:issue-details:jira * read:audit-log:jira * read:avatar:jira * read:field-configuration:jira * read:issue-meta:jira All options under the granular option are needed.

Hi @Sandy Hsieh So you can create a rule, based on work item created trigger, check if the created type is Story, then add an action to create sub-tasks in the story. You can also create a same rule based on Epic that is created, that a Story is created. If you then want the sub-tasks to be created, make sur the rule…

Hi @Ben Whiteley In the lookup, use objectType = <name of the object type>, don't use objecttypeid

Hi @Peter Rossum_ van Welcome to the community There is an open feature request you can vote for and watch, see; CONFCLOUD-78436 

Hi @Constantin Yes you can have smart sections, but they can't transition work items they can only be used to edit work items. take-bulk-jira-actions-with-smart-sections 

Hi @Thiago Muniz Can you show an example? I don't understand what you mean with "the frame"

Hi @Sandy Hsieh This can't be done. Automation tiggers act on existing work items or when work items are created. There is no option to trigger an automation from scratch.

Hi @Suneel Babu Done There is a free app form Atlassian on the marketplace and there are paid solutions. The Atlassian app can't take any attribute from Entra and can't be scheduled. See; jsm-assets-microsoft-entra-id-azure-ad-beta-integration I have worked with others an I liked working…

Hi @Ben Whiteley You will need to use the lookupobject action example clause: objecttype = <name of the object type> and key IN {{issue.customfield_xxxxx}} Where xxxxx is the id number of the field Then add a branch, select the asset schema and add the smart value key = {{lookupObjects.key}} And add an edit object action…

Hi @João Arnoldo Eger Are you referring to the user profile icons, if a user has not set on it shows like this by default. Or is this different, but there are no relations to the images based on pull request and linked pull requests on the screenshots.

Hi @Philipp Loew This is as expected, if you have not verified a domain, all users are listed as external.

Hi @Bittu Kumar So it seems you are using Tempo for time writing instead of the ootb time Writing option. This is why the Jira API shows the worklog author as Tempo. Use the Tempo api to get the author of the worklog.

Hi @SaiGanesh As Jira has no test management ootb, you are using a 3rd party integration. What app are you using. Also you could open a request at the vendor/developer of the app if this is an option in their app. As this is a public community and not official Atlassian or App vendor support, we can't access your instance…

Hi @Rowan.Fox As mentioned by @Staffan Redelius , this must be a workflow post function, does this only occur on work items of a specific type? Check the workflow scheme and the workflow related to this work type.

Hi @Ram Varman You will need to have work items that fall in the kanban boards filter to be set with a fix version with the name Cluster 1, 2, or 4 IF there are no work items set with one of those options in the fix version field, then the swim lande is no shown, swim lanes with no work items are hidden by default Every…

Hi @barnabas_makkay Welcome to the community. This is currently not possible, see this Bug; JRACLOUD-81425 

Hi @Jemma Holcombe Welcome to the community. Ootb only user with a Jira license can view issues and their details. You would need to look at 3rd party apps on the marketplace that are able to extende dashboard options in Jira.