Marc -Devoteam- Community Champion

Hi @Ben Whiteley Do a log action in the branch, as first action. smart value in the log action {{lookupObjects.key}} and {{lookupObjects}} Is there a result?

Hi @Clara Magalhaes Field Approvals is always LOCKED. This field shows given or declined approvals. I checked my instance on a JSM Team managed project and If I start typing names, I can select users or customers as approver. What if you try a random name?

Hi @Vibeke Aasnes Loeb As this is public forum pleas don't share GDPR information. As mentioned by @Tansu Akdeniz we can't access your instance, please contact your Confluence, Atlassian instance admin or even the company IT department to get help in this case. Note: I removed all GDPR information from the question.

Hi @HBA What columns are visible when you export to Excel, all of them that your require? Are you on Cloud or using a Jira on-premise installation? Can you also show screenshots?

Hi @Clara Magalhaes What if you start typing the name of a user? What is the source of the field that you where using? Or check with your Jira admin if changes have been made on the instance? This is a public forum and we can't access your instance.

Hi @Kevin Vancrutsen Yes, you do have to do this one by one, as each option of the field is a separate object with a key in assets. Or we need to change the rule. In the branch create a variable. name: batiment, smart value issue.batiment.name}} Then add a lookupobjects action to find objecttpe = batiment and name = {{name…

Hi @Dominik Kaźmierski Can you please show your automation rule and in detail the parts of the rule?

Hi @Harsha Maheswarappa This is a public forum, members here can't access you instance. Check the audit log on the project who deleted the comments, or it might be automation rule. First reach out to you Jira administrator or your IT department if needed. Deleted information can't be restored if no backup has been made.

Hi @Ben Whiteley Is the object in Laptops or in Employee Laptop?

Hi @Ian Johnson @Ian Johnson Please accept my answer, this will help others, with the same question in the future.

Hi @Dominik Kaźmierski This would require advanced field editing options in the edit work item action. See this KB article; how-to-update-a-select-field-multiple-from-the-content-of-other-fields 

Hi @Ian Johnson No, they will not. The Reporter will just be visualized as Unknown or Former user. You could also Suspend the account, then the user can't be used anymore and won't count to active users. This will retain the reporter information.

Hi @Philipp Loew This seems like an issue on instance level at Atlassian. Best is to raise this as an issue at Atlassian Support

Hi @Bùi Đoàn Minh Ngọc You need another mail rule based on trigger all comments, that based on the comment the issue is transitioned Change the sender in the email action of the automation rule

Hi @Kevin Vancrutsen For that issue, what is the current value of the field Batiment?

Hi @Thanigaimalai, Giridharan On this public forum we don't have access to Atlassian instances. Reach out to your space or Confluence administrator or even your IT department. They should provide you with the correct permissions on the Confluence space or point you to the right contact.

Hi @Varvara K_ This is not possible. A board is based on a filter, the columns can be created at random, but they can only contain one or more workflow statuses per column. What do you mean by categorie, status category? You can create quick filter or swim lanes based by status category. See the links I provided. Or create…

Hi @Kai McMeniman Please clear all your browser cache and cookies, also make sure your browser version are up-to-date. Disable any browser plugins and.or revert your browser to default settings. This is a local PC issue, otherwise connect with your company IT department. Also if someone provided you with a link, don't use…

Hi @Varvara K_ Make the board filer so all issues will be fetched. Columns on the board, hold workflow status(es), so based on the status of the issue the appear in a column. Create quick filters to filter on the board, or based your swim lanes on the board by project. Both options require to set JQL options. Quick…

Hi @Bùi Đoàn Minh Ngọc You can change the main template of the used by the customer notifications. Go to you JSM project and custom notifications, then on this main page select the edit button to change the tempalte used by HTML, CSS or Text Or create automation rules, with your won triggers conditions and mail action.

Hi @Daniel Da Fonseca @Jeroen Poismans is right if you want to use automation, then you cold clone work items to another project and then delete the work items in the original project But @Dang Quang is also right and this is more likely a beter solution as you don't make duplicate issues first. I will always opt to find…

Hoi @Kevin Vancrutsen Create your rule as follows: * Trigger: Manual or Scheduled * Action: Lookup Work Items (Issues) use JQL where issues have a single value of the field Department * Advanced Branch, use smart values {{lookupIssues}} * Action (in the branch): Edit work Items Choose field Department V2, from dropdown and…

Hi @Toby Hunter No the platform API allows scoped tokens. Scoped options, using search: Granular: read:issue-details:jira, read:audit-log:jira, read:avatar:jira, read:field-configuration:jira, read:issue-meta:jira There is a difference, you can have a scoped token based on your user, you the URL:…

Hi @Payne The field is for sharing requests with groups within your Atlassian Cloud setup. If those groups have a role on the project. This kind of serves as a team of people to share a request with, so you can see it as a group assignment.

Hi @Scott McDonald Go to space settings, first in feature, check that the feature Incident Management is enabled. Then in the section Operation you within the space settings, you will find Incident Management.

Yes, but the image you are showing is not from the work item itself, but the a card on a kanban or scrum board. What is the view on the work item itself?

HI @Scott McDonald I don't know it this only happens if an work item is created from an alert, but my memory says that it should be. As @Zohaib suggested, you can use the API in combination with an automation rule If it doesn't you might need to contact Atlassian Support

Hi @Ben Power Welcome to the community. Best is to reach out to Atlassian Support To have them check you account.

Hi @Toby Hunter So if you use the platform API and the JQL, do you get the correct results? Be aware that the JSM API only gets requests made by customer via the portal, not all issues.

Hi @_크로노_SE_장운영 Go to spaces and view all spaces, here you will see the type of the space.