Marc -Devoteam- Community Champion

Hi @Normann P_ Nielsen _Netic_ Issues that can be viewed from the portal will need to have the field Request Type set, to an existing Request Type used in the JSM project. Issues where this field is not set, will not be visible in the portal.

Hi @Daria Yes, until the vendor/developer decides to end this or removes their app from the markeptlace.

Hi @Antonia See all related documentation around approvals in JSM Managers who are customers can approve, you can even provide the field to set a user as approver in the request. But you will need to have an approval step in the workflow.

Hi @Kevin C What steps are you taking and how does the CSV been setup. Can you show a screenshot?

Hi @Normann P_ Nielsen _Netic_ Customers are not able to see issues in Jira without an agent license. This as customers don't have permissions on a JSM project, this requires agent access.

Hi @y2urps Can you show screenshots of your automation, complete and detailed and per component?

Hi @_Ekta Lala You can built your own validator. Example code: !issue.parent || (issue.dueDate != null && issue.parent.dueDate != null ? issue.dueDate <= issue.parent.dueDate : true)

Hi @y2urps What are the steps you are executing. If you don't provide a field with a value, no value is set on that work item when creating it.

Hi @Vitor Seabra Are these 10 Jira users working on software customers on the project? This is most certainly the issue. So add these 10 users in the customer section in the customers section of the project by email address

Hi @Dusan Spaic Go to the Jira settings and choose the System option, pick General configuration. In the Options section you will find the "Auto-update search results" option, use the Edit settings button to change this. Be aware if many search actions are done in your instance, this can impact performance.

Hi @Steeve P_ This is not possible, but there is an open feature request on this, see JSDCLOUD-18174 

Hi @Aakanksha Gupta Best practice I can give you, integrate. You can create a free text field or a URL field to place information. Then I would suggest URL field, to provide the url to the Git issue, maybe even with a screen on the Done transition with this field set as mandatory or a validator in the workflow to make sure…

Hi @Erik Stalenhoef Welcome to the community. Are you an organization admin on this Atlassian Cloud instance? If you are not, reach out to the relevant user or users, or contact your companies IT department. This forum is a public one, and the users here are users just like you. We can't access your instance to make…

Hi @Guilherme Rech AS you are on DC how has this bean implemented, just with a custom field or otherwise via a 3rd party integration? Also the search query you provide is not an ootb JQL function, is there a JQL extension installed, if so which. And can you show screenshots of issues, with Dod options?

Hi @Nina Dragušica Welcome to the community. Your first option would be to dive into the virtual agent for JSM. https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#virtual-service-agent-101 Here user can be guided in creating a request. Second, make sure on requests fields…

Hi @Katherine Lord Can you elaborate your question, please? Provide more details on your steps and screenshots, for community members to better understand your requirement.

Hi @Vitor Seabra Are all employees of the company customers on the project or is the groups containing all users added to the JSM space in the role Service Desk Customer? See this KB; https://support.atlassian.com/jira/kb/users-unable-to-create-tickets-through-slack-teams-integrations-in-jsm-cloud/ 

Hi @[deleted] Would this documentation help you further? https://atlassian.github.io/data-center-helm-charts 

HI @Kaspanoombro Si this on the same Atlassian Instance that you have 2 accounts? I don't think this is possible. Can you try a different browser, to use with the second account?

Hi @Vicky Pagnaer This is as intended, as all other members replied. A validator is the solution, but as mentioned by @Staffan Redelius this can't be done based on open sub-tasks. As ootb this is not possible. You would need to look at 3rd party apps on the marketplace, like; * JMWE * JSU * JWT * Scriptrunner And build you…

Hi @Elaine Cawthorne As you are on Jira premium. You can use the Plan functionality, see the documentation Make sure in administration the hierarchy is correctly set.

Hi @田中優貴 So in my understanding you created 2 different spaces. As information needs to be available via the portal, based on permissions, users can access the space unlicensed. Spaces that should not be customer facing via the portal, you have 2 options. * Anonymous access, non-licensed, but everyone with the url can see…

Hi @Valerii Agieiev Can you try another browser, incognito window, clear cache and cookies, disable any browser plugins and check browser version Have permissions been changed? Are you using a VPN or are you on a company network, are there changes made in configurations? Are the users still assigned a license, as your tags…

Hi @gollapudi sidhvi You can't use text field in a Pie chart, this is know limitation. My other question i why copy assets info to a text field, why not create a custom field of type assets Then you can create a Pie chart based on this field as statistic type. Or if you want to keep your current setup, you would need to…

Hi @Philip Bentrup Have there been changes on the installation, updates, etc..? Check with your admins, as you are using an on-premise installation, Atlassian can't make remote updates as on Cloud

Hi @_Ekta Lala JMWE validation, condition and post-function are for actions in workflows. What is you exact requirement, based on when and what a child issue should be created? Also automation could provide a solution.

Hi @Florin Haszler Raise you request here, https://jira.atlassian.com/secure/Dashboard.jspa This is a public forum and most users are like you, users who use Atlassian products an try to help others, but it is not Atlassian Support. Please accept my answer as a solution, if my answer helped to solve or provide a workaround…

Hi @Heike Hering No this can't be done. Importing using the import option, creates a new page in the space. Import can't be used for updating existing pages. You can change the HTML parameters in each file created, then it will create a new page every time. Updating an existing page is from the GUI or use the API.…

Hi @Jasmine Simpson As this is a SaaS solution I would stay far away from this. information stored in Atlassian or even a 3rd party solution could be read by the developers of the application Also I would be hesitant, as you loose access to Atlassian, you loos access th the stored information as you would first need access…

HI @Laurie Whelan Welcome to the commity. Contact your Site or Org admin to ask what has changed. Has SSO been set in place, are or has the been in place already and policies have been adapted. If they are external users, the External User policy has to be cheked.