Marc -Devoteam- Community Champion

Hi @david gue Yes, in the right hand corner there is an export option?

Hi @Corinne Guibert Do you have a field where severity options are listed? But based on your screenshot, this shows linked issues, in the linked issue section, no configuration options are available to show other fields then the default options.

Hi @Couraillon Theo What I can remember on using the native SSO option in DC, there is no bypasing the SSO if enabled. As @Florian Bonniec mentioned, only 3rd party solutions provide a nosso option. Or it might be possible, see this KB article;…

Hi @Rob Peters This is not possible, to view work item information users need access to a space. Simple rule, no access is no view option of information in a space. Where did you add your organisation as viewers, I suspect on a filter, filters adhere to the project permission, you can create a filter and a the whole org as…

Hi @Nico What if you in the edit action set: Key in ({{issue.Application.Squad Owner}})

Hi @Jerrel Please accept this as an answer if this helped solving your raised quesiton. KR, Marc

HI @Arnaud Masclet To keep this information as is, you need to do the copy with automation, as the description field is based on rich text and not html. Via automation you could paste html.…

Hi @Corinne Guibert What is your goal? You can add a custom field called severity with options, or does the severity needs to be set based on other values?

Hi @한상훈 Sync disabled isn't enough, you would need to remove the integration. Or remove the user from Google. Why do you need to remove the user, you culd also remove any access to JIra for this user?

Hi @Eric Giesi Welcome to the community. Or the permission have changed on the project or you where on a plan and the payment has not been done. Reach out to you admin or if you are the admin of your instance check the settings. This is a public forum and not Atlassian Support, here members are like you and don't have…

Hi @Himanshu Mistri Try another browser or use an incognito window. If any of these work, clear cache and cookies and/or remove/disable browser plugins, as they can be blocking.

Hi @Normann P_ Nielsen _Netic_ A customer based on its user has no specific permission. This is based on the permission: portal access in the permission scheme. I think if you want to reach your goal, you will need to add each individual customer or a group of all customers in people and access on the project and grant…

Hi @Jerrel I dug a bit deeper. It seems I was mistaken, shared mailboxes can be used, but. Steps to Configure JSM with a Shared Mailbox: * Create a Shared Mailbox * Ensure a shared mailbox is created in your Microsoft 365 environment. * Grant Permissions * Grant users the necessary permissions (Full Access and Send As) to…

Hi @Mukul This should work, as I use my company mail address in multiple Jira instances under different domain and access all sites in the same browser. It could also be related to the to the policy set in each Atlassian domain administration. I think you should reach out to the admins or if you have access yourself,…

Hi @Jessica Wagner Based on you example in reply to the post of @Trudy P Claspill , adjust the date format on the import settings. So based on the example, is should be MM/dd/yyyy Simplest way to check this is to export some issues from your instance and open the exported file in a plain text editor, this will provide you…

Hi @Arnaud Masclet Welcome to the community. How are you copying this into the description, via automation or?

Hi @Normann P_ Nielsen _Netic_ What do you mean that there is more than that?

Hi @Jerrel If you can access a shard mailbox, this in fact is a mailbox with an account attached in MS Azure ENtra. This MS365 shared mailbox has an account and mail address in Entra, you need the credentials of the user this mailbox os from. You can't connect to a shared mailbox in JSM with your credentials based on the…

Hi @Kurt Claussner Welcome to the community. See https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat#overview on conversation chat. This does require Slack or MS Teams and you need a Jira Premium subscription.

Hi @Jerrel You can't add mailboxes, shared with your account. You need to add the mailbox and authorise with the credentials from the account of the mailbox.

Hi @BREWER Chris What is question in this related to the SSO. As you mention Guard, you must be on Cloud, I don't think you can use self signed certificates. I can't find anything in the documentation on this. You can contact Atlassian Support with your current issue

Hi @Myles Boyd If the field is on the request type. and the field is used on creation via the portal, on the work type this field is also visible. So on the work item you can edit this field and change its value.

Hi @Cath Blake Reach out to your jira administrator, or even the administrator of the Atlassian Cloud instance. You might even need to reach out to your IT department, as they might manage this. This community is a public forum and members can't access your instance.

Hi @KMEROVIL As @Bill Sheboy mentions, might be a formatting issue. In this case I suggest when a comment with thany you is set, have a label or component or even a custom field set with a value, then you can compare to this specific value instead ot a text value. Text is always tricky as a fixed comparison.

Hi @Charlie Harcum To be sure, best solution is to reach out to Atlassian Support I myself have no access to Ironbank, so I can't help you out. Hopefully some other members of the community might have access and can help you out. But if the readme explains JSM is included, I do expect it to be, but it's an assumptions, and…

Hi @Heidi Foxhall You would need to revert to apps, as ootb this can't be done. You could look at the app SumUp or other apps that can extend dashboard options. Or you need to see how automations can accommodate this, by looking up issues per user, based on a lookup table and then branch over the users issues and sum a…

Hi @SysAdmin You probably need to revert to accessing this information via the DB. https://confluence.atlassian.com/doc/confluence-data-model-127369837.html By aware that querying on the DB is dangerous, as a single mistake can bring the DB down and Confluence down. Make a copy of the DB first and query there.

Hi @Shikhar Sharma You can do some JQL options on "fixversion" But to get something like fixversion in releaseDate(), you will need to add 23rd party options to extend JQL functionality from the Atlassian Marketplace.

Hi @matthias_lutz You can check the DB model of Confluence. https://confluence.atlassian.com/doc/confluence-data-model-127369837.html But always be cautious when querying the DB, as a sinlge error can break the DB and bring your Jira down. Better is to create a copy of the DB to query on.

Hi @Antonia No approvers don't need agent permissions in the backend. If you set approvers and they are a user in the system (customer) they can be set as aprover and can approve from received email or when logging in to the portal. On the portal on via their profile then can see awaiting approvals and can approve from…