Marc -Devoteam- Community Champion

Hi @Sonakshi S Bhowmik Custom fields in the system can only be adjusted or created by a Jira admin. Or are you using a Team managed project, but then you still need admin permissions on the project.

Hi @Steven Janvrin No this is not possible. Another option is when the issue is open press the arrows pointing together then the issue will be previewed on the right hand side on the board, then you see the board and the issue preview on the side. Here you can see the status dropdown as well and see the workflow preview

Hi @Kevin Duncan Welcome to the community. See here on the JSM HR template

Hi @Karin Stevenson Welcome to the community Hi you can differentiate between internal and external customers. You can use both options also at the same time. So enable the internal setting, add the domains, if you use the same domains in the external, the internal setting overrules

Hi @Malee Can you show a screenshot of you customer permissions on the JSM project and the global customers permissions.

Hi @HB Tam It seems you created a team managed JSM space. These options are only available in a company managed space.

Hi @Jerrel Welcome to the community. This is indeed the place where customers are managed, and per site.

Hi @Ranjitha Rajendran Set those options in the screenshot to Key = {{team}} What is the result?

Hi @Jonnie Bloor I have not seen this, on any of my instances. Did you enlist to be in a beta test? If you did, give feedback to Atlassian on the beat feature, as this might be an issue in the beta feature. As not everyone seems have this feature.

Hi @touchlineconnect Start with labeling your kb articles. Then in the JSM space settings, within the KB settings, for each request list which labelled pages should appear based on the set list or single label per request type. This should limit the noise.

Hi @Austin Layne I don't understand you response and Wow I seems to me you have a JSM space where customers can raise tickets, then a manual trigger rule can make a copy of this ticket to a Jira space, based on Scrum, correct? the there is a rule that on a comment made on the JSM ticket this will copy the comment to the…

Hi @William I see you are on DC. Then you should go to the Plan option in the menu bar and choose administration, you will end up in the plans app configuration, search for Hierarchy levels and configure them

Hi @Vina Wu Please accept my answer if this solved your question.

Hi @Stefano De Santis Se es correcto. assicurati di selezionare la casella nelle regole 2 e 3 affinché la regola possa essere attivata da altre regole

Hi @Christopher N_ Chastain Welcome to the community. No you can't link local laptop file sources. You can link to server locations, based on https://support.atlassian.com/confluence/kb/cannot-link-to-local-files-from-within-confluence/ 

Hi @Stefano De Santis Yes, this can be done, but this will require multiple rules. As you transition the Work package to such a status, then the or all Epics need to transitions as well. then a rule that does the same based on the Epic transitions to do the Epic child issues Second you need to make sure the workflows used…

Hi @Jonnie Bloor This doesn't sound like a native gadget to me. Is there a 3rd party marketplace app used? If so which, is there anything in there documentation on this?

Hi @mike_littlewood You need to use https://xxx.atlassian.net/rest/api/3/search/jql?jql=<name of custom field> = <name of the option>

Hi @Jonnie Bloor What gadget is this, what is the gadget name if you edit the dashboard and configure the gadget, can you show me a screenshot of this.

Hi @Jonnie Bloor Is this on a project summary page or on another option from the menu bar of the space? What type of space is this related to? Or is this a created dashboard and which gadget have you added on the dashboard? Can you share the overall page this gadget is seen on?

Hi @Yvette Nash Dashboard hub is a 3rd party marketplace app that provides extension of dashboard functionality. This doesn't mean they have the same gadgets or improved gadgets based on what Jira offeres. It also doesn't mean that their gadgets incorporate functionality from ootb Jira gadgets. Best is to check an apps…

Hi @Jonnie Bloor Please provide some more context and screenshots of what you try to accomplish?

Hi @Dominik Schanz You can add organisations that are existing in your instance, just add them by typing there name. Or create new ones if they don't exist and you can add existing customers to organisations.

Hi @Varvara K_ This can't be done a board is based on column where workflow status are assigned to a column. You can based the swim lanes of a board on a JQL, so you can make multiple swim lanes and base the on a JQL per option of the category field. Make sure the board has a main filter that ingests all relevant items,.

Hi @Sipo Ching Based on that this is free subscription, no by group or user permissions can be granted. Anyone with a Confluence use has access, only on paid plans this can bet set.

Hi @Shalini Kosuri So the variable as the correct information. But the problem is in the API call. What is the call you are making and what is the error on the call?

Hi @Vikrant Yadav This can't be done with a lookup table as already mentioned by @Andrea Tagliabue 

Hi @Sebastian John There is no smart value url that can be used for this action in an email generated in automation I have seen some mentions on: {{request.disable.notifications.url}} But also many that this won't work or results in 401 messages.

Hi @Vikrant Yadav Lets approach this theoretically. Don't use a lookup table. What if you have a custom select field with just number options like 1, 2 and 3 . Create a work item with multiple values in customfield_xxxxx Then in the automation use {{issue.customfield_xxxx.max}} Add this to a log action, what is the result?…

Hi @Brandon Elie You have the correct documentation from datadog and @Dave Mathijs provided documentation from the Atlassian side. Could be that datadog documentation is not updated in relation to Atlassian's recent Service Account possibility I think this will work if you create a service account with all scopes, as you…