Marc -Devoteam- Community Champion

Hi @Calderara Serge Check this community post, this seems to have solved the same problem. Howto-get-Smart-Value-for-groupId-from-custom-single-groupPicker There currently are no smart values for groups, see; AUTO-680 

Hi @Venkatesh Reddy Maligireddy Welcome to the community. In Atlassian Admin, under Apps, Release Management, you can look if there is any information, there is, but no timeline is set

Hi @Halamma T B Not for us as users. But Atlassian can see the DB behind your instance and the logging. They might be able to fix this from their end. Otherwise, you can export the issues from the Sever/DC and import them manually via CSV. Is there specific information in the missing issues, like fields based on apps, that…

Hi @Patrick Tholen This seems to be related to the instance you use, as I can't replicate this. As you are on a free tier subscription, you don't entitle to support from Atlassian. I requested assistance for you, this can take 48 hours for someone from Atlassian to respond

Hi @fabio_cabrita Remove the fields from the screens used on the work item types. If you use a company managed JSM space, otherwise you have to do this per work item, if you use a team managed space 

Hi @Calderara Serge You can add a user condition in your automation to compare Base the user on the "user who triggered the event", in the check use "is in group" and in criteria, the required group. The add an edit action and use smart value in the field Assignee: {{initiator.displayName}}

Hi @Min Yan A Check the server logs. Or check with you Jira administrator. Rest API limits for on-premise products are set and controlled by the Jira Administrator

HI @nick_pearson Might this be related to; https://developer.atlassian.com/platform/goals/graphql/#field-lifecycle I haven't tested it, but it seems the only thing I can find around custom fields and goals in Graph API

Hi @Halamma T B In this cases it's best to contact Atlassian Support. They can help in these kind of problems on migration.

Hi @Leo Nguyen As you provided the same question last Sunday in multiple forum categories. If there is no direct answer, people might no have one, or redirect your answer to Atlassian Support…

HI @Sidra Shakoor Glad it is resolved. Note, you didn't mention objectTypeId in any of your replies, so I could relate to this.

HI @磯貝　謙次郎 and @Trudy P Claspill I expect that there is only a single JSM project. If there is only a single JSM project that is usable on the help center, the URL auto redirects to this project and not to the portals, as there is nothing to choose.

Hi @Jader Peixoto Volkmer The users iwth ID's starting with qm are JSM customers. As you mentioned, they are not listed in the users in Administration. In Administration, go to platform experiences, apps and sites, select you site and then you will have the option JSM and portal customers. Here are the customers stored…

Hi @DHDB Sys Admin Welcome to the community. This is as @Fabio Racobaldo _Catworkx_ mentions. Explanation is that if agents link issues, the internal issue link URL is used, this URL is only accessible for Agents (licensed JSM users). Customs can only access their tickets via the portal based on the customer portal url of…

HI @ushakiran k Can you explain a bit more in detail, and what have you tried already? Can you also provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule. 3. images showing the details of any relevant actions/conditions/branches. 4. images showing the…

Hi @Asaad Askar If my answer helped solving your question, please accept it as it can help others with the same problem

Hi @Patrick Tholen What piece of text so you want to change, the text of a single customer notification? I have tested this in a team and company managed project type, based on editing the notification template "Request created" I can edit the notification and save it. Try clearing your browser cache and cookies, an…

HI @Mahmoud Renno As I understand you correctly, you have a request type (are you using a form) as well? That a customer fills out and approval is needed, you can let the form open, if a form is used then other fields can be edited, that are still not filled out (they can't be mandatory). But only be the customer who…

Hi @Sidra Shakoor Can you show you full rule. The work item you are trying to edit is the the item that is being created in the rule? If this is the case, then this is not possible, as the rule is not running against the created work item. You will need to do this in a separate rule or in the work item creation action.

Hi @Yannick Mbimbe No there is no AWS account ID list for integration, this is based on the Atlassian account(s) used for the integration. In the integration there must be an account an api or oauth mentioned that is used to trigger actions in Jira Please accept my answer if it helped solving your question.

Hi @Asaad Askar This json you provided works. { "fields": { "Story point estimate": 5 } } In the fields section of the project, is the field mentioned there? For you calculation you can use: {{#=}} {{issue.A|0}} + {{issue.B|0}} {{/}}

Hi @Juan Carlos Ronquillo Are the users on the latest version of Chrome? It is a browser issue, check if it relates to: https://support.google.com/chrome/answer/4410268?hl=en&co=GENIE.Platform%3DDesktop 

Hi @Erika This question should be asked to the app support department; https://stiltsoft.atlassian.net @Stiltsoft support could you assist here?

Hi @Juan Carlos Ronquillo Can those users try a different browser or check if they have any browser plugins active?

Hi @Asaad Askar Please show your rule and provide details on the actions in the rule. What type of project are you using team or company managed? Why is field Story Points not used?

Hi @Natalie Keane This can't be don on a Free subscription. On Free subscription permission management is not available, this can only be achieved on a paid subscriptions.

Hi @Mateusz Janus You can use this. def parentIssue = issue.get("parentObject") if (!parentIssue) { return true } return parentIssue.getIssueType().getName() != "Initiative"

Hi @Sidra Shakoor The Affected Services field is linked to the ootb Assets scheme "Services". This is a locked schema. * Please provide your current automation rule and specify details of the steps in the rule. * Also provide audit log information. * Are you running Cloud or DC? On topic: Are you using AQL to achieve this?…

Hi @Uliana Elliott The word "team" you see under field "Squad" is a field description. Check the field squad or the field configuration scheme used on the project

Hi @Yannick Mbimbe Welcome to the community. You will have to reach out to your AWS admins, or you might be one. This is not related to JSM, it's an AWS issue, related to the role in AWS. Possible causes: * Non-existent: IAM role may have been deleted or does not exist in the AWS account. example, if a role like…