Marc -Devoteam- Community Champion

Hi @Joseph Adedoyin Welcome to the community. @Florian Bonniec is right here. But my question to you how would customers raise requests on the portal or email, by removing this permiisson this will be blocked

Hi @Jack White Story Points are for determining the effort/complexity the team thinks to achieve the work. They are not meant to be used as an indicator for time. Yes, it's not lack of delivery, but the work is not finished. So then you have a choice carry the item over or split the work. But you have to look at the reason…

Hi @Larocque_ Marie-Josée Use the layout option from the toolbar of via the macro (/) option. create-and-manage-layouts 

Hi @Jack White This can't be done. If you can't complete or finish a task in a sprint, you have the choice to move incomplete issues to the next sprint or split the issue and adjust the effort. But in real life issues not finished will ge transferred to the next sprint and the Story Points or Original Estimate is not…

Hi @ML If you only want SSO for JSM customers, check this KB; https://support.atlassian.com/atlassian-cloud/kb/user-provisioning-and-saml-single-sign-on-for-jira-service-management-customers/ If you also want your agents (Jira users) to use SSO, then you need Atlassian Guard. The Guard license is per user.…

Hi @Marigona Alimi According to your labels on this post, you are on a premium subscription. Then you have Jira Plans (see option in menu bar). It might be you don't have access to create plans, contact your Jira administrator for permissions. get-started-with-advanced-roadmaps 

Hi @Gregory Barrett Welcome to the community. To my knowledge there is no such feature on Cloud. Also Rovo doesn't have this options, there are multiple feature request on this on https://jira.atlassian.com/ There are no API options for reading attachments.

Hi @Abdelkader Mehdi Kara Welcome to the community. Select your Object Type and you will have a filter option on you object list, where you can switch between normal and advanced. But this way has been there for a while.

Hi @Semih Özkul The option you have set is a linked issue. This is not a product, is is used to link te new issue to an exiting issue. This information is not carried over when the "create another" option is slected. This has to be populated again.

Hi @Marie Wizemann No this is not possible ootb. This would require a 3rd party app like Table Filter, Charts and Spreadsheet. 

Hi @Semih Özkul Items you want to link on creation are also not carried over, as this is an action per created work item. This is what @Nikola Perisic is mentioning.

Hi @Parag Shah Add an If/Else action in your rule, specify on the If, then the Els and add another Else option. Whenever you ask for help with an Automation Rule it will help us to help you if you provide: 1. what type of project is this (e.g., company-managed, team-managed, etc.), 2. images that show your complete rule.…

Hi @Eric Roetenberg As mentioned you can create swim lanes based on JQL queries to create different lanes where issues of a type will be listed. You can't have multiple layers on selecting like on Epic and the lanes are show per Epic and there child issues in the lane. If you want such a setup, you could start using a…

Hi @Nagaraja (MicroGenesis TechSoft) I think your best solution is a 3rd party app. As you can only generate a download link to get an attachment via API. Attachments has always been an issue with in Atlassian. You could look at Elements Copy & Sync or Deep Clone

Hi @David Losonczi Welcome to the community. You can add a customer to multiple organizations. But on creating an new ticket, as the user is linked to multiple organizations., the first organization will be chosen. There is no option to manage this. There are no options to link tickets to multiple organiziations…

Hi @Johnny Jenkins There are no options for this in the API as well. I have gon over the API; https://developer.atlassian.com/cloud/customer-service-management/rest/v1/api-group-customer/#api-group-customer and no options, unless you would have set a customer detail field (entitlement) based on date. But this would have to…

Hi @Anatolii Starshekov _Wombats Corp_ As you are part of a marketplace vendor, the rules of the community state that you have to disclose this in your username. Please adjust you username accordingly. Atlassian-Partners-Rules-of-Engagement 

Hi @Joshua Redel Based on your requirement and the response from @Trudy P Claspill would it not be simpler to create a new work type called "Test"? Use this work type for testing, then in a JQL its way simpler to exclude a specific work type, then basgin this on a test field like summary.

Hi @Ashok Murugesan How do you mean, customers or users with a Jira license and granted access to the JSM project. If you are relating to customers, they can see there issues from the portal and can add comments on theses issues, the same applies for users who are added as Request Participants. Also attachments added via…

Hi @kholofelo Gideon Mokgonyana Did you setup the instance, if not you wil need to contact the usr who did. Reasons, can be you have no license anymore, access on project has been removed. Can you stil access the instance?

Hi @Vina Wu What is the response of the web request. Can you log this, as it seems there is no valid response. What if you make the request in a browser window, using the URL and the mail address provided in the field. Is you variable in the branch also set to {{EMAIL}}, naming needs to be correct in the web request on the…

Hi @Kyrah Johnson Maybe this changed, but last time I tried this, this didn't work. Could be that I used a JSON option from import!

Hi @David Losonczi There are no add0ons for this, as this an integral function that is inside Atlassian. As mentioned by @Oleksii Melnyk _MOY Apps_ and my adding them one by one is the only option. Check this community article; Announcement-Get-notified-when-email-requests-fail Or this article on a work around with…

Hi @Peri_ Lakshmi _L__ A board is based on a filter, so this main filter used by the board (not you using filters) is the source of what appears on a board. If you can't see or board settings, contact your Jira administrator or project administrator

Hi @Peri_ Lakshmi _L__ Welcome to the community. This relates to the filter used fro the scrum board, the filter used by the board provides the items on the board. So check the filter used on the board.

HI @marcos_bermudez Can you try another browser or incognito window? Are there browser add-ons active, disable them or are popups blocked? Clear your cache and cookies. This issue seems to relate to the browser

Hi @Larissa Gutscher It seems this is rolling out, as it is mentioned in the latest update notification. https://confluence.atlassian.com/cloud/blog/2026/02/atlassian-cloud-changes-jan-26-to-feb-2-2026#AtlassianCloudchangesJan26toFeb2,2026-jira 

Hi @Larissa Gutscher I can't reproduce this, might be a beta feature being tested, can you share a screenshot?

HI @Florian Fischer Provide this feedback to Tempo as they are responsible for this. It's seems marketing in their app. This doesn't relate to Atlassian. If there is no option to disable this (so it seems) reach out to Tempo support.

Hi @Andy Towers Check the logs. Is there a memory issue, or are there loads of apps used in Confluence?