Marc -Devoteam- Community Champion

Hi @daniel.billingham Indeed. But still work not "ready" for execution should be not in a sprint or on top of a backlog for a development team.

Hi @Marigona Alimi If my answer helped you, please accepted it, as this could help other community members as well.

Hi @kgabin_dts_co_rw Within the Atlassian Administration are any of the customer contacts listed as Billing Contact?

HI @Jesus Salvador Montiel Sanchez Welcome to the community. It seems you SQL contains an empty property key value. I think property_key is not defined. SELECT ID, ENTITY_NAME, ENTITY_ID, PROPERTY_KEY, CREATED, UPDATED, json_value FROM dbo.entity_property WHERE (ENTITY_NAME=? AND ENTITY_ID=?) AND (PROPERTY_KEY IN () )…

Hi @이윤신 This is as designed, this is not changeable. On using creating another the provided linked issue is not retained. The create another option is a setting to create another issue, not an identical issue, as you can change any option on the create screen.

Hi @Ruchitha Based on the apps documentation, there is nothing stated on using fields on a transition screen. I think you can best reach out to the support channel of the app Elements connect.

Hi @Veronica Delegencia How is the connection setup, via API It can be the API key has expired. What if you disconnect and reconnect slack with Jira?

Hi @Bakhodir Ismatov Welcome to the community. This is a public forum and we are users like you trying to help other user, but we can't access you instance or re-enable this. You will need to contact Atlassian on this. as it seems you where on a free subscription I have asked support from Atlassian to help out, this can…

Hi @Marta Sanchez German This seems like an error in the Xray app. Is the app updated to the latest version? If it is and the issue is still there contact the support channel of Xray. Here on the public forum we are users like you, and don't have access to your instance or to apps.

HI @Swapnil Abhyankar Welcome to the community. Then the context of the asset field should be adjusted, as you want to see the assets linked to the reporter. This would also mean that in the object there is an attribute of the type user and add a filter aql in the context of the field. Then the only options to show are the…

Hi @Charan J Welcome to the community You have a duplicate post with the same quesiton, see community post; you create a ticket and it gets routed to me and I work on the ticket and close it , then you should This post has been replied on already.

Hi @Christopher Brown I would redesign my schema I would have an object person, where there would be an attribute like Employment type, with the options: * Customer * Internal * Contracter All other options could also be attribute. If you want more information to be stored based on a Customer Company for example, keep…

Hi @ML If you claim a domain and you want your users to use SSO on JSM itself and on the portal, all these will count towards the Atlassian Guard bill. And users that use an email address from your company domain and use Atlassian products outside your instance, like Trello, will also be billed. To get more clarity, raise…

Hi @Jijo Thomas John The integration you mention is to use with an application outside JSM to connect to JSM Ops (if not listed in the ootb options) If you want to use JSM itself in relation with Operations via API, you can use default Basic authentication options.…

Hi @daniel.billingham To track impediments, Devs should flag the issues in my opinion and let the SM or PO know that they are blocked on a story. I won't considered this as waste. Also planning would be key in my opinion, before starting work or placing it an a sprint is should be defined ready. As you mention approvals,…

Hi @James Rickards _SN_ Use the help menu and the provide feedback option to let Atlassian know your thoughts about this chnage. Here on the public forum, this will likely not be "read" as feedback on this change.

Hi @Nick Hensel Try clearing cache and cookies, or check for browser plugins or pop-up blocker. I just tried to create a personal scoped API token and a service account API token and I can sellect a data

Hi @Jijo Thomas John As @Christos Markoulatos -Relational- mentions, the KB you linked is for the JSM Operations section. What is your exact need or requirement?

Hi @ML If they are licensed user in your company and you have linked your domain, yes they will be billed based on the number of active users. If they are external users (not in your domain), then you could link with the customer IDP to have customers login with SSO, at no cost. Also be aware, when you have claimed you…

Hi @Michelle Kirk What attributes are set on a user object in assets.

Hi @Balaji Sankar This is not achievable. As this is expected behaviour, users who are trying to access a location where they need a license for are redirected to JSM portal (If JSM is used, of not they will get acces denied message). There are not options, to change this to a custom url. If this would be possible anyone,…

Hi @田中優貴 you would need a custom user picker field that would only contain an ootb or custom group only containing customers. This setup is not recommended as a best practice., as users should be able to create their own requests. As the user requesting is the reporter or the issue, you would need to add automations, the…

Hi @Michelle Kirk Then you would need to have object attributes under a user object, that can provide options. How is your user object setup in assets? Can you show an example?

Hi @ML Yes, you need Atlassian Guard for this. See https://support.atlassian.com/security-and-access-policies/docs/configure-saml-single-sign-on-for-portal-only-customers/ 

Hi @Yannam, Pavan (P.) Are you using the import on project level or the option within the Jira administration, system section. If you can use the admin import, can you try to use the old import option.

Hi @James Rickards _SN_ Lately not every changes is mentioned in an article, sometimes this is annoying. Even small changes on UI of function can have a major impact.

Hi @KC Wong Use the Feedback option in the help menu to provide this feedback to Atlassian.

Hi @Beatriz Vera Mateos If I create a DB and add a smart link column to the DB links are shown as smart links, not as a complete url. But indeed you can't edit how the link text is displayed.

Hi @Sumathy_Subramanian Probably due to updates on the app old export scripts are not able to import of functions in the import are adjusted. Best is to contact Xray support, to see if there is a solution for this.

Hi @carolina.mendes Yes, or simplify the custom description, use bold or italic text, but frames are not a way to go.