Marc -Devoteam- Community Champion

HI @José Agnaldo B_ de Sousa With ScriptRunner for Jira Cloud you cannot use issueFunction in the native locations where JQL can be used. Instead you need to go to the Enhanced Search screen that is available from the Apps menu. Function of JQL options of scriptrunner return issue based on the used clause. These are not…

Hi @flourish_x_yang Automation rules can only be imported by a usr with JIra admin permissions, they can access the Jira Global Automation section. In this system section rules can be imported, this can't be done on project level.

Hi @Neelima What is the exact flow of steps, please elaborate a bit more on what the process is in your company. Also check this previous community post for reference; https://community.atlassian.com/forums/Jira-questions/Automatically-create-Epics-Stories-and-Tasks-when-a-new-project/qaq-p/2623295 

Hi @sandipta sucharita There are no log attached to this post. But as this seems to relate to a 3rd party app from a vendor on the Atlassian Marketplace, raise your issue on this at their support portal. The communtity is here to help other users, but issues relating to specific apps or instance, should be raise at the app…

HI @Charles Brooks You could do this, store the outcome in a field and use that field in custom chart. Use a scheduled trigger to address issues from the past. As automation has limits, make sure to have a valid JQL in the scheduled trigger to batch action on historic issues. After all are done, adjust the JQL

Hi @Pinar Dogan Here on the community we can't deal with Billing and Licensing related issues. You will have to raise a request with Atlassian Support You need to have an admin role on the Cloud organization you are in (space/project admin is not enough)

Hi @Tirupal Reddy Indireddy Are you using request type, with an advanced form? If an advanced form is used, check the required checkbox on each field, used in the form. If you are just using a request type without a form, mandatory fields can be set required on using the > icon and check the box required for that field.…

Hi @Khaled SEBTI Please accept my answer if this helped you solving your community request.

Hi @Khaled SEBTI Here is your starting point, https://developer.atlassian.com/platform/forge/ 

Hi @arjun vaidya It has been deactivated based on the fact that the instance has not been used for over a reasonable amount of time. The Org admin of your Free instance will have been sent mail on this several times. Raise a Billing and License support request to re-activate the instance, hopefully this hasn't been quite…

Hi @Ivan JiraDevExpert You are on the Atlassian forum. I think you should redirect your question to Adaptavist, instead of here at the Atlassian Community forum. As https://nexus.adaptavist.net/ is still reachable.

Hi @Nadine Jacobsen You are probably on a Free subscription, you don't have support opportunities then, as this is stated in the free instance details. Please raise a subscription reactivation via the Billing and Licensing portal

Hi @Mathew Lederman Am I correct here by stating, you want to clone an issue and it's form, the original submitted form on the to be cloned issue? But you want to change the form answers changed in the from on the cloned issue?

Hi @nagata shumpei Do you have these permissions on the site you are working with and on the site where you want to do the export, do you have the right permisisons? As it seems the context is with 2 sites?

Hi @ashwini upasani For JSM there is a different api to relate to request types directly. For cloud, https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ For DC, https://developer.atlassian.com/server/jira-servicedesk/rest/v1103/intro/#about All API documentation can be found…

Hi @Stephen Finegan YOu can combine this in an if/else clause, on the if to have all conditions and and in else conditions or and you can add another else with other or clauses. These is not condition setting in an if or else to do and/or, its all and or all or in a condition

In short, Yes

Hi @Karthik Krishna Viriyala No the change id is set based on the change made on the issue (work item), so any change on the same issue done later will never be reflected within ID 100002 (example) Each edit action will get is't own new ID.

Hi @Stephen Finegan Yes, you an If/Else condition in your automaton rule. https://support.atlassian.com/cloud-automation/docs/jira-automation-conditions/#If-else-block

Hi @Fabio Racobaldo _Catworkx_ Probably this could be combined with https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/ 

Hi @keerthika Narra You can get this information from querying the Jira DB. https://support.atlassian.com/jira/kb/find-the-last-login-date-for-a-user-in-jira-server/ But you will still have to sent them an email via a mail program, if you are not able to use Scriptrunner. Or oyu could look at user management apps on the…

Hi @Karthik Krishna Viriyala You could have moe this depends on the amount of changes on an issue, so a 3rd change will create id 10003, etc. The example output on the API documentation only show 2 changes made on that issue, so only 2 change log id's are in the output

Hi @Juliana Caicedo Welcome to the community forum. We hare are users of the products from Atlassian, this is not the Atlassian Support. You could reach out to Atlassian Sales or get in contact with an Atlassian partner ( https://partnerdirectory.atlassian.com/ ) You can also check: Operations Help 

Hi @Charles Brooks I expect you have the 3rd party marketplace app "Custom Charts for Jira" from Tempo installed. I did use this app quite extensive, but I don't know if this can be calculated. You could reach out to the apps support channel. Or it could be that you are using a different 3rd party app, as a gadgct "custom…

Hi @Axel In the space has a previous space key FMS been used and this has been altered to FSM? Check on the space settings for previous keys. This key will be retained in the backed DB (last 3 ones). So on searching using the old Space key, this will be auto-translated to the new key.

Hi @J B You could check the board configuration ,for a faulty swim-lane configuration. what if you duplicate the board, it can also be a faulty board.

Hi @ankur Are you the Org admin of the instance or just a user, or can't you just not login, then reach out to the org administrator. As this is a free instance, when was the last time this was used? In relation to Atlassian fair use policy on free instances, instances not used will be suspended and on no response delted.…

Hi @J B This indeed seems strange as the top one shown not be then, when expanding a swim lane, the columns should show an the amount of issues in the column based on the swim lane. Can you try another browser or an incognito window, does this help, if it does, clear your cache and cookies. Otherwise if it remains, raise…

Hi @nagata shumpei It seems like there are permission related issues on your instance. Is your user still in the service Desk Team role, do you still have an agent role (see user administration). Or check with your Org admin on product permissions for users of the claimed domain.

Hi @Jared Schmitt I think it's best if you comment on this issue directly and not in the community, as for Atlassian Support staff this is not there main focus point.