Marc -Devoteam- Community Champion

Hi @Robert Terrell In the release notes there is a statement on changes on date formats in Assets, this might cause this. As I'm not on DC I can't test this for you. See https://confluence.atlassian.com/servicemanagement/jira-service-management-11-3-x-release-notes-1689288960.html Otherwise it's best to contact Atlassian…

Hi @Peter Reiser Might be better to raise oyur issue via https://community.developer.atlassian.com But if a customer is not on a space or listed in Atlassian, this customer has no account ID yet. Otherwise this is the API endpint https://<instancename>.atlassian.net/rest/api/3/user/search?query=<emailAddress> And I think…

Hi @Marco Annoni You will need to reach out to Atlassian Support for this. Use this link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ 

Hi @Vikrant Yadav This means the agent requires input, so it will not proceed without input. To use an agent in automation, is quite a different setup of the agent behaviour and description of the agent. This is an example of an gent that acts in an automation rule Description This agent walks users through creating and…

Hi @Yashodip Jadhav What I always use is to look from the perspective of the customer, best is even to involve key customers on making portal request changes. You need to keep customers happy and engaged to use the portal. instead of resulting them in other ways to try to connect with the Service Desk A fist rule I always…

Hi @Prasath Venkatappan Badri Welcome to the community. Aborted in most time relates to a time-out. So the rule is running to long, what does the audit log of the rule state?

Hi @Aprildelay A restart should no be an issue, but always, make sure you have a DB backup at hand. Most likely this is due to resources and probably memory, you probably need to increase the memory that can be used for JIra. Also see this older community…

Hi @Vikrant Yadav On using an agent in an automation rule the agents need to provide a response. So the agent response is base for further actions in the rule. I currently don't have any examples at hand, as I'm working on a closed company based machine.

Hi @Vikrant Yadav This probably relates to the description or behaviour of the agent. As based on this it's waiting for a response, what is the agent response if you log this in a log action in the rule, use smart value {{agentReponse}} Based on the agent response the action to create a Jira issue should be activated.…

Hi @Christopher Gordon Please reach out to Appfire support in this case. Here on the community we are user like you and we don't have access to instance or apps instances, so there is no option for us to changes permissions

Hi @Eduardo Fuenmayor Users need to be in a group that has the Global Permission "Make bulk changes" CSV import then can be done via the System settings as described by @Andy Rusnak , but only if you are in an admin role. Normal users in a group that has the global permission "Make bulk changes" can do this on space level…

Hi @Bartłomiej Jędrzejko Other option, besides the one from @Andrea Robbins Is to use automation and API calls in the rule. In theory, when an alert is created. based on the service, use a web request to get the team id of the team listed on the service in assets. Store this information into a variable, then do a second…

Hi @Will Greenslade AS you mention it seems like a "you" problem. Do you have the same issues in other browser on your device? You could try incognito window or se what browser plugins are active. Does the same happen on another device?

Hi @Swathi Masetty Welcome to the community This can certainly be done, you could set permissions to groups on request types, based on internal and external users. Automation rules or even setting the assignee field on a request as hidden, with a default value can accommodate your requirement

Hi @Mathew Lederman As I mentioned before this is not possible in a from, as there is no API option or else to do this on a form. You can't work with script runner behaviours to mimic the forms option, based on a behaviour, as they don't work on JSM requests. So your only solution would be to have a Jira field for all…

Hi @Mathew Lederman There is no option to delete form information, even if the for is reopened. There is no API endpoint for this, this is a manual action on a reopened form. Recommendations; look at the questions are they really needed for creating a request like a DL? Or even in overall, why are there for onboarding up…

HI @Rosie Brown So there is probably a language added to the portal and you see a warning. This warning means to look at the current translations, probably from a field no translation is set.

Hi @J B Are you running a paid subscription or a free subscription? If you are on a paid one, are you Jira admin or user with higer permissions, as only these can make a support request

Hi @Rekha K V This seems that the test management app used in your instance has an issue or is disabled for the space or a payment might not have been done. Check with your Jira or Organization admin. Which app are you using, check if the app vendor has a status page if there might be any issues on their side?

Hi @s_gridnevskii You should be just able to use {{webResponse.body}}

Hi @Maryam Hakimipour Can you try another browser or incognito window, if this works, clear your cache and cookies. Or use the bae url only to connect, like: https://<site-name>.atlassian.net, if you are using a bookmark or shared link.

Hi @Patrick Sumariva Welcome to the community. You could have your org admin of the site to make a request on the instance via Atlassian Support But based on your post, it seems that this person might have left the company. I have requested assistance for you from Atlassian, this can take up to 2 business days. Keep an eye…

Hi @PM It could be that your Cloud instance is a bit older and you are not able to delete all apps. My suggestion is to raise an issue with Atlassian Support To let them check which apps are still active and to have them disabled.

Hi @Lynn Wilson @Trudy P Claspill is right here. Time line on a project board is related to a single team. This is how this is as intended, if you want to work based on multiple teams deliver work/value to a shared goal, you need to start using Plans. This is not duplicative, but they way to provide a time line based on…

Hi @Mathew Lederman To my knowledge there is no option to clear a form or clear fields in a form. There is no API endpoint for this. You only option in theory would be to clone the issue, add a new from and the see if you can add form information from the original form on the new form. But still and do get your point, but…

Hi @Mathew Lederman Then it is better to raise a Support issue. As the community is a user public forum and not the place Atlassian Support is actively looking. I can requet assistance from a Support engineer if you want me to, this can take up to 2 business days.

Hi @David Richardson First you don't seem to be an external user as there are no users in the External User policies. So you need to check the Authentication policies option in administration and the API token setting there. If you can't see or edit these, contact your Organization admin.

HI @Mathew Lederman Is see this issue has been closed. What is your question around this, on the community we are not in control on issues in the public Jira. What is your expection?

Hi @Vito Tortorella You are not doing anything wrong, as this is not possible. See also JRACLOUD-76231 

Hi @Iker Gómez Eiras Is the instance ID correct, use: https://<my-site-name>.atlassian.net/_edge/tenant_infoIs the Service Account also a customer, as using the current API endpoint does require this.