Marc -Devoteam- Community Champion

Hi @Ceejie Cecilia When searching issues of a project, add columns. You see al columns dropdown on the right hand side, select the dropdown and find field Request Type. Now you will also see the request type, then export to excel.

Hi @Zaldy Parian I also no of no other way as described by @Joseph Chung Yin I have gone over the documentation The only option when it's not adjustable is when using the Cloud default mail server. If you are not able to change the setting, I would advise to raise an issue at Atlassian. I have gone over the documentation

Hi @UML HelpDesk Welcome to the community. Please check the permission scheme on the project, is the Service Desk Team role still exist? If it is check under People if all members or the group of members is granted the role Service Desk Team.

Hi @Victoria Luskin It works with me in a Kanban Board too. Ah, but I think that the differences here are related to the environments, its exit on cloud but not on server version !

Hi @Danny Spits Warnars No I'm sorry even Automation for Jira doesn't have the ability to handle this. It can show information about approvals in an email, but not implement the options in the approval notification as can be used in customer notifications on a project. There are app's on the marketplace, but they only…

Hi @serge calderara You need to add yourself to the security level as well. Security levels do impact administrative rights as well. So if you are org-admin, site-admin or jira-admin, if you start using Issue Security make sure that you add yourself or the relevant group for admins in the security level as well.

Hi @Astan Chee You could change the scheduled trigger to a manual trigger. You are then able to trigger the rule on an issue with one click.

Hi @이재화 I don't think this is possible as it takes date information from a calendar year to also predict a completion date. You could ask WBS Gantt if this is an option that they are willing to add as a backlog feature. You should reach out to them directly, as they are the developer of the app.

Hi @serge calderara Yes you are able to set it with an automation rule.

Hi @serge calderara The Security Level field can't be set by a customer on a request type in Cloud. There is an open Bug at Atlassian for this. https://jira.atlassian.com/browse/JSDCLOUD-4259

Hi @Talha Aras The mail is a legacy feature in Confluence Cloud. This permission has no function in Confluence Cloud. More information on permissions can be found here. In Confluence server and DC it still has a function. " Delete mail gives you permission to delete mail items that have been archived in this space."

Hi @Beena Welcome to the community Are the permissions on the project where you try to execute correctly? As Zephyr Scale does have permission options added to a Jira permission scheme Try to clear your browser cache and cookies. If it still doesn't work try a different browser like; Chrome or Firefox. If you have tried…

Hi @Venkat Jira Admin The above will provide you with a solution. Another option is to use a script runner behaviour, this will require the script runner app. Example of script runner behaviour: def field = getFieldByName("My Field Name") if ((field?.value as String)?.length() > 70) { field.setError("Length of the field…

Hi @Angel Hernández Welcome to the community. The option the customer can you, if the current tool is able to export information to CSV. This will need to be adjusted in a way that Atlassian JSD can understand and import the information. More on how-to use the CSV import can be found here.

Hi @Ceejie Cecilia My first question would be why does your manager want this, the date the issue is created is already stored in Jira. What would be the benefit to show this in the issue key, if it in any case would be possible, as this is not usable in JQL. There is no way to change the issue key as it's also used as…

Hi @Mayuri Kulkarni According to Atlassian's documentation this should be possible if you are on Atlassian Cloud and have a Jira Service Management Premium or Enterprise subscription These would be the steps to export: * Select Assets in the top navigation bar. * Select Object schemas. * Select the object schema where the…

Hi @serge calderara The Security Level is not visible as a field on an issue, if your scheme is enable on your project, in the top right corner of an issue a "lock" icon will be displayed, left of the watch option. This is the security level field.

Hi @Danny Spits Warnars Welcome to the community. You could achieve this by setting the approval checkbox on the status Resolved, but this also requires a user picker field or default approval to be used and filled with a user on transitioning to Resolved. This will trigger the approval notification and Resolved…

Hi @serge calderara This would require that you already have setup a Issue Security Scheme. And if you use a Company Managed Project as mentioned by @Kai Becker 

Hi @Pallavi Deore Would the next example rule help you on your way? I juts look at an Epic is moved to Done (or what your end status is) then branch to search for type Feature and if that's not already done, then search if linked issues are linked via is child of an are Epics and if there status is done and then transition…

Hi @Pallavi Deore How is the hierarchy set within you setup. Is this based upon advanced roadmap levels, using the parent field or is it based upon issue links, using parent child relationship?

Hi @[deleted] Welcome to the community I assume you created an API token for the account you are trying to access user information form an organisation. What is the return message you receive from the API? If you get a 200 (successful) and no result, is the orgID correct are there users in the Org? If so but no result, I…

Hi @Sam Can you still find the issues using the global or advanced search? If so the filter for the board or issue statuses might have been removed from the board.

Hi @Marie Chaloupková Welcome to the community. This would require an app from the marketplace as vanilla Jira can't do this via JQL. You could try the app JQL Search Extentions

Hi @Agustin Cardeilhac Banus Welcome to the community Look at the API documentation from Tempo, I don't see this as an option, but I might be looking wrong. I would suggest to address your request at Tempo and see if they have a solution or that they might want to see if this is possible?

Hi @lau pel I don't know of the JQL will provide the right results, but there are issues with you JQL You missed some () in the clause JQL should be: ((issueFunction not in linkedIssuesOf("project = X", "is Epic of")) OR (issueFunction not in linkedIssuesOf("project in (y,z, etc...)"))) and project ="X"

Hi @Adam Laskowski I think you first need to import information from the DB into Assets before you can use them. See documentation: https://confluence.atlassian.com/servicemanagementserver/database-import-1044784475.html 

Hi @Adam Laskowski I'm not that familiar with server/DC configs anymore, but I do remember that a restart is required to make use of a driver.

Hi @Ethan Beadling I fully agree with @A A Ron Geister _Trundl_ solution. But I think it would be useful to look at you automation stats and see which rules get triggered a lot, is there scope correct? And also check long running rules, is the configuration fine or can it be improved and the scope off-course. Loads of JQL…

Hi @Emmanuel F-D As @Brant Schroeder is stating this can't be removed. We could help you look into the issue that your SLA is not functioning as expected. Please share the configuration details of the SLA.