Marc -Devoteam- Community Champion

Hi @Adrian Zurawski Ask you Jira admin to check your permissions, as yours differ from your colleagues. You could all have access to the project, but they might have different project permissions.

Hi @Ellen Ruscica You will have to update the filter used by the board where you want to show the issue from the other board/project on. Example: I have 2 projects A and B Project A has a board the filter query of the board is: project = a order by rank and project B has a board the filter query of the board is: project =…

Hi @Gavin McMenemy Best practice is to make a Field Configuration Scheme and set these fields a required, this will make sure the fields need to be provided on creation. In an automation you could find all issues where these fields are empty. But in an email sent action is a fixed format, this can't see which fields don't…

Hi @Jakeer What are the details of the Send Web request action in your automation rule?

Hi @何梦 You could use a JQL like; updated >= startOfDay() and updated <= endOfDay()

Hi @Manusha_106134 Welcome. A just googled this and this is related to OneNote and not Jira. This behaviour is mentioned in relation with other programs to. A workaround is to copy the OneNote in an intermediate program like Word or Notepad. So its a Microsoft issue.

Hi @Sean Libera What is the app you are using for checklists? Look at the app documentation and see what kind of JQL related options are provided.

Hi @Michael Bohlender You might be running into this issue, see KB article here

Hi @Swaroop Kumar This, the "Customer Request Type" is set to blank? is the issue, as your are cloning JSM issues, the reporter on the original issue is a customer. JSM sends notifications to customers based on the request type. If no request type on the issue is available, the customer notifications are not triggered. To…

Hi @Alex This is an open bug, see CONFSERVER-26381 

Hi @Harsh If you use the following JSON { "fields": { "customfield_14296": { "name": "username" } } }

Hi, * Create a new issue from the JSM support portal as a test. * Open you JSM project as agent (see the queues, locate your just created issue) and leave a comment. * Does this mail arrive in your mailbox? * If not, see rules on the mailbox, see spam folder or ask the hoster of the mailbox to look at the logs. One more…

Hi @Sai Do you have 25000 licensed users of customers? A premium JSM instance can have 10000 licensed users. Why do you need multiple instances?

Hi @flim What is your exact requirement? This Search Template option is for JQL purposes. This is the default setting for a cascading select, if you would change the option to "none" the field is not searchable. This has nothing to do with sorting.

Hi, I don't mean this. * Go to the portal, log a new issue with your account. * Go to the JSP project, find your issue and add a comment. * Does the mail arrive, if not it could also be the mail server is not accepting it.

Hi, Who is the reporter of the issue, is this the client? Is this client a customer on the portal? Can you make an issue from the portal yourself and reply with a comment, do you receive the comment?

Hi @Rudy Hemkes This option should work, after you switched the option to off, did you press the save changes button in the lower right corner?

Hi @Роман Is you outgoing mail enabled? see https://<your-site>.atlassian.net/secure/admin/OutgoingMailServers.jspa Who is the reporter of the issue, is this the client?

Hi @Jakeer In you web request how is you issue date (payload) structured. It seems you are not sending information, as the error states that on the create action there is no data for the field summary and this is always a mandatory field

Hi @Роман The notification logs will only show failures, no successful actions. Also, currently, you can only view failed customer invite notifications. It might be the account of your customer is blocked on Atlassian side. You will need to raise a support request at Atlassian for this, to see if this s the case.

Hi @Sachin U Are the Request Device support or replacement" and "Chat Support" request type on your JSM portal? If so you can JQL on "Customer Request Type"

Hi @Bob Hsieh I you have an active license you are always eligible to update. You can even update to the latest version of Confluence version 8. Confluence upgrade plan

Hi @Melvyn Rach Welcome to the community. Unfortunately no, these no hebrew option. You can find all support languages on Confluence here There is an open request at Atlassian for it, you can follow and vote for this. CONFCLOUD-1373 

Hi @백재현/DevOps Notification on Bell Icon is only when a user gets mentioned on an issue and that is only for licensed users

Hi @Harsh If I look at the API options, for user related fields there is only the set option. So this would mean that you would have to redefine you automation. Are the components set on creation? If so have a rule based on issue creation to set users based on component. Have another rule that triggers on change on…

Hi @vthomas9 Yes, there is no program view in Cloud. This as mentioned in my statement why. To differentiate, I would use a prefix on your plan names as a best practice.

Hi @Brandon Catlett What is the config of the field where you want to use the value of object password? I assume this is a custom asset field as well. This needs to use the information from the Portal object. This could be done by using automation as the issue is created, we would need to find the value for password…

Hi @Troy Edmonds I would use automation for this. This will require you to disable the normal response email based the default trigger. Create an automation that looks at the status change. You a condition to see if the custom field has a value or a specific value and set an action to send an email.

Hi @Bektas Ozan Topkaya You seem to have an old JMWE version running as I use the app as well, this post-function is noted as Obsolete! You should use the Set issue fields function OBSOLETE: use the more powerful 'Set issue fields (JMWE app)' post-function instead. Set the value of a field in the current issue or issue(s)…

Hi @BenWade Just make a new project, use the option to share the configuration with your current project. The new project should have the same schemes as the current project you are using, if the the is a company managed project Make a new Issue Type scheme with only type "Initiative", associate this with the new project.…