Marc -Devoteam- Community Champion

Hi @info_hemmelrath-technologies_de I see you host your own Conlfuence on-prem. Check the logs on the server the Confluence is running and ask your sys-admins where the file is or why you can't download it.

Hi @pavan agrawal Welcome to the community You could create an automation, based upon issue creation by customer related to abc@xyz.com ( the creator by default gets an email on creating). and based on the condition that the reporter = abc@xyz.com, sent an email to pp@xyz.com and dd@xyz.com

Hi @Dave Nunn The lookup action refers to lookup information in your Asset schema. You ca only use AQL to find information placed in the scheme, you can't reference just a Jira CF. You can look at Combining references, functions and AQL in the AQL documentation here This to find your part and then edit it. I'm not an…

Hi @Артём Иванов This could be done. If you base your org's on company you can to this by email. See: https://confluence.atlassian.com/jirakb/how-to-add-jira-service-management-customers-automatically-to-organisation-based-on-reporter-email-domain-1142450886.html 

Hi @Elizabeth Sardi There are no options to provide "Customers" more access to issues, only by granting the a JSM or JSW license. Customers of your JSM, that have a JSW license on your instance can act as contributors, but then they still have no access to agent control. Only JSM license will grant these permissions, not…

Hi @Leire MERINO Welcome to the community. No you won't be able to as the link between Epic (parent) is related to its Childs (in your case stories) The sub-tasks have their relations with the story as this is also a parent - child relation. So breaking the parent - child between Epic and Story will break the hierarchy…

Hi @Usha B S Not in the export, but do a search and highlight in excel after the export.

Hi @BenWade issuetype = Sub-task AND status not in ("To Do", Done, Rejected) AND (duedate is EMPTY OR timeoriginalestimate is EMPTY OR timespent is EMPTY OR workratio is EMPTY OR "Start date[Date]" is EMPTY)

Hi @mheld0506 If this was Atlassian offering a data entry job, then no, it'll be a scam. Atlassian are a large, multi-billion dollar business, and wouldn't be advertising data entry roles in this manner :)

HI @sanjay Welcome to the community, Can you clarify a bit more on all screenshots above i see APPVQST-122, with it's title.

Hi @Kashyap Vasudevan Welcome to the community. As Jira revolves around teams so does the capacity planning of the Advanced Roadmap. As you work in a project with multiple users and the work capacity is based on the team and no the individual. A work around you can make is to have a single user per team in advanced…

Hi @AT Change the condition on issue type to: Issue Type is one of Story,Bug

Hi @Jakub Zemanec Some guidelines here. Check the vendor for offering a support portal, view their website and location of the vendor if that would cause reasons to not use the app. Stay away from free apps offered by a vendor not offering paid options as well and still related to the above. You can ream more here…

Hi @Sagar Shah This is legit, but any question related to this you should contact Atlassian Support. The Atlassian Community is an open forum that is provided by Atlassian for user to help each other and share knowledge. But this is not the official support portal. But you can look at a previous community post where an…

Hi @Naveen Still talk to your mail server admins and or network admins. Any changes made there in relation systems related to this error should be from that end. The error implies that Atlassian server can't connect to your mail server do to certificate related issues. If nothing changed on you server, it can only be at…

HI @Naveen This means your Jira has not got the certificates needed to connect to your mail server or expired certificates You'll need to talk to your mail server admins about getting a valid certificate to allow access.

Hi @Yainer Merchán Dark Features option in Atlassian tools are only available in Server and Data Center (self hosted installations) Cloud has no such features

Hi @Jakub Zemanec Data Center is a on-prem self hosted installation. So all marketplace apps you install, the security is based on you on-prem network. All data functionalities you use from these app and data related are stored in you Database. So all security is based on your network and company policy around security and…

Hi @Lauryn Ortlieb The column limit or quick filters don't limit on what is visible on the board. As @Jack Brickey describes the main board filter is the item that decides what is visible on the board. The board is to be setup in your way to represent all the found issues on the board and able to filter these. The general…

Hi @Beverly Sunkle The translation is done to shorten an avoid mistakes. The project names are translated to the project id's Some the name corresponds to an idea in the system. There are 2 things that can be wrong. But the most obvious is, that the users from the airtable side don't have browse access to the project with…

Hi @Sam Husson I can't explain this to you. I suggest to relay your question at Atlassian Support, to provide you with insight in the technical reasons behind this. https://support.atlassian.com/contact/#/ 

Hi @Christian Lakin Dick If your lessons learned pages all use a default keyword in the title, this should be possible. Check out this community post on the topic How to add labels automatically to pages with a certain keyword in title? 

Hi @BenWade There are apps on the marketplace that are able to provide data from Jira to PowerBi. See: https://marketplace.atlassian.com/search?query=powerbi To get the template altered, talk to the creator of the scripts or ask a developer to help you with your request. The question you are posting is a BI related task.…

Hi @kdoddi Welcome to the community. The option you describe is still in rollout and yes is only for updates. Do the following for adding customers in bulk, if you have as csv file * Log into your Atlassian Cloud site. * Go to Projects > Project Name > Customers > Add Customers. * Add as many emails to invite multiple…

Hi @SEE SIEW PHENG Atlassian doesn't use resellers. You can pay you Cloud by entering credit card details in the Administration of your Cloud subscription If you don't want to do this contact an Atlassian partner. You can find you regional partners here: https://partnerdirectory.atlassian.com/ 

Hi @Anna Zdzioch Welcome to the community. No this is not an option on SLA ootb. You can look at the marketplace app Time to SLA

Hi @flim No, then it won't work. Then you will have to duplicate your request types. As mentioned this is a work around, as there is no JQL for portal groups. So it depends on how hard your requirement is to have this info, if you want to implement this work around.

HI @TAMILSELVAN V Jira is a SaaS product. So even if you could modify the Nabar, this will be overwritten. See @Asha Goyal suggestion on the marketplace app.

Hi @flim Steps to take. * Create a custom field (name it like you want), the type should be single select * In the created custom field, create a context and add the options you need (you have 2 as you mentioned, portal groups) * Add this custom field to the screens used by the issue types on the JSM project * Add the…

Hi @Kurtis You can add conditions to transitions, so that only members of a certain group(s) can do this or based on a project role(s).