Marc -Devoteam- Community Champion

Hi @Yuri Suppa Incident Management is OpsGenie within the Atlassian world. Here you define teams, to help on solving the incident. So I don't think a private channel will work. You could look at integration from Slack https://slack.com/apps/A02NAULLCG1-jira-service-management-chatops?tab=settings&next_id=0 I haven't used…

Hi @aya el youssoufi Logging options can be found in the audit log, with limitations. Main logging is not customer facing, as the integrity of your SaaS instance is controlled by Atlassian. If you encounter strange behaviour on your instance, you would need to contact Atlassian Support. Support is only available to paid…

Hi @yoga.pramono The assignee field can only be used hidden on a request type and have a set default JSM agent as assignee or the option unassigned. This field can be used as a field the customer can set on the portal, as this is an action based on the field only JSM licensed agents can do.

Hi @Yuri Suppa Please review this guide on Slack integration. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/ But If you company Slack Workspace is restricted in some parts, this could impact the integration with JSM. Refer to your company's IT then.

Hi @anna.karpova Welcome to the community. Have the global permissions on usage of the app been set correctly? Example of my permissions Has the license not expired of the app or is there an update availabe for the app? I discovered the app had been updated, pressed update in the "Manage app" section and this error went…

Hi @Juan Pais Please make sure the Time Tracking and Original estimates are on the context fields. The field still relate to each other, see below

Hi @Phat Tran Welcome to the community. This has to be raised at Atlassian Support, so please contact your site admin or jira admin to do so. The Atlassian Community is a forum, where users can help each other, but its no a portal where Atlassian Support is looking at to resolve issues from users

Hi, But Excerpt is not one of those macros, as stated in Macros-that-won't-be-hidden-on-public-pages 

Hi @Mikael Sandberg Thanks for the response. But it still seems strange to me the option is there and then you are just able to add an email address real or fake to enter in the field from the portal. Might you be able to raise this at Atlassian, as this can maybe also be exploited in a way.

Hi @Jack Richens You could look at threaded comment options. https://marketplace.atlassian.com/search?hosting=cloud&product=jira-service-management&query=comment%20thread Quickly scanning the options of the apps, this would be the option i possibly wo go for, but thats personal off course…

Hi @Fahim Ahmed Yes it will.

Hi @Jack Richens No not ootb. I have bever seen a marketplace app that offers the functionality to extend the default options.

Hi @Hanne Merete Morell Sørensen I suspect this is a Jira issues related to the DOCS project in your organisation. You should reach out in your organisation who the Jira administrator(s) is or are and if you are able to get access to this project.

Hi @Sam Terezakis I can reproduce this. It seems related to JSDCLOUD-11150 I would suggest to raise this as a bug at Atlassian Support, or ask if this is intended like this. @Jack Brickey @Joseph Chung Yin @Mikael Sandberg would this be something you would have information on?

Hi @Aaron Micallef Archiving on issue level is not a function in Cloud. Even it it would, archiving issues will not mean an issue type is not in use, as the archived issues would be. If you want to remove issue types, the related issues should be moved to another issue type.

Hi @Fahim Ahmed No they won't be able to access the JSM portal, as their Atlassian account is inactive. This also means that they can't logon to the portal. You should approach the users and let them delete their Trello board(s) or change the user, to a non company user

Hi @ThangTN8 See the liked issue and take the steps described in WO 1 or WO 2 There is nothing wrong with your path, but it is not recognised an there is nothin wrong with the location. Please read the information on the issue linked in my previous post.

Hi @Brant Schroeder I think fro Incident, Change Request , Service Request and Problem Management. @S Jena Welcome to the community, not you don't need plugins for this. Jira Service Management can be used ootb for this ITIL proceses. It is not like other Service Tooling where you have to purchase every module separately,…

Hi @Cyril James See on the following documentation how you are able to set the hierarchy in Jira Advanced Roadmaps https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/ 

Hi @Christoph Päper The Excerpt and Excerpt include macros should give the option for you. Use these to display information from other pages in the public open pages.

Hi @vineela pappu Welcome to the community. You should contact your sysadmin to check your account and/or permissions.

Hi @denise I did some quick research. Creating an issue required posting JSON payload. Adding an attachment required posting a MultiPartMime. Both the same time is not possible at the moment. When creating the issue, you get the new issue key returned in the JSON response. Then posting the attachment is as simple as…

Hi @denise Welcome to the community. This error or similar occurs when a field is not available on the create screen used in the project. A project can have multiple create screens as each issue type can have its own create screen. This based on the screen schemes and issue type screen schemes used on a project

Hi @Possegger, Markus Welcome to the community. This option is not available in Cloud, but you can make a work around (wa). * Create a multi line text custom field * Give it a context to the project(s) and/or issue type(s) you want to use it on * Create the default value * Add the CF to the field configuration (if…

Hi @Brenda M Unfortunate you can't change the tabbing order. You could create an feature request with Atlassian here, https://jira.atlassian.com/ 

Hi @Kaivalya Welcome to the community. The layout you are pointing out to is the Server/DC (self hosted) version of Jira. This view is available not in the Cloud solution.

HI @Karl Wijk So the issue you select is a parent of a certain Epic What field is set between the Epic issue and the Parent, is this the parent, parent link or epic link? Also the changes will be gradually implemented from October 2023 onwards on Jira Software instances and only Company Managed projects. As mentioned in…

Hi @Sebastian Gerhard If you want all your mails from the system to be from your own domain and not atlassian.net, you need to follow all steps described in the documentation. add-custom-email-addresses-for-product-notifications 

Hi @Osiceanu Mihai Bogdan It seems something is not working correct on your instance. I could not reproduce this on my instance. I advise you to reach Atlassan Support and raise an issue.

Hi @John Wylie I changed the link to a better one, with more infromation